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Piano Analytics Reviews & Insights

Score8 out of 10

239 Reviews and Ratings

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Community insights

TrustRadius Insights for Piano Analytics are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have provided the following recommendations for AT Internet:

  • AT Internet is perfect for tracking analytics and statistics for a website. It is highly suitable for monitoring visits and link interactions, allowing users to gain valuable insights into their website's performance.
  • Users appreciate the ability of AT Internet to present data in readable formats and customizable graphics. The visual representation of information makes it easier for users to interpret and share the data with others.
  • However, some caution that AT Internet may not be ideal for organizations where people are not trained on these types of tools. They mention that the platform can be difficult to use and understand, particularly for individuals who are not familiar with analytics software.

Overall, users recommend AT Internet as a powerful tool for tracking web analytics and presenting data in user-friendly formats. Proper training or familiarity with similar tools may be necessary to fully utilize its capabilities.

Piano Analytics Reviews

120 Reviews

Best Analytics tool for customers

Rating: 8 out of 10

Use Cases and Deployment Scope

AT Internet is utilized by Marketing Digital group and furthermore Communication teams. AT Internet is utilized to break down the conduct of workers on another web and Android application project. AT internets are a mind-blowing apparatus to get what clients like and aversion. It assists us with taking care of our own dashboard through APIs with logical information.

Pros

  • It assists with following the conduct of clients when we make item developments.
  • AT Internet is utilized to break down the conduct of workers on another web and Android application project.
  • It is an investigation device, that empowers us to see client ventures, screen advanced KPIs, and once again use the information for promoting purposes.

Cons

  • Not Sure

Likelihood to Recommend

AT internets are a mind-blowing apparatus to get what clients like and aversion. It assists us with taking care of our own dashboard through APIs with logical information. It is an investigation device, that empowers us to see client ventures, screen advanced KPIs, and once again use the information for promoting purposes.AT Internet is utilized by Marketing Digital group and furthermore Communication teams. AT Internet is utilized to break down the conduct of workers on another web and Android application project.
VU
Verified User
Engineer in Engineering (501-1000 employees)
Vetted Review
Piano Analytics
1 year of experience

Good Query Builder

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

I used AT Internet within a project as it was in use by one of our customers.

Pros

  • Raw data export feature is amazing.

Cons

  • The query editor is pretty slow.
  • The analysis also takes long time to load.
  • The dashboard-building tool doesn't provide the best UX.

Likelihood to Recommend

I mostly used the AT Internet query builder to export raw data and conducted the analysis externally. Due to the large size of the dataset, the tool was quite slow, especially when dealing with user segments, but the possibility itself to export the raw data makes up for the waiting time and is a great feature that some competitors (like the free version of Google Analytics) don't have.
VU
Verified User
Employee in Information Technology (11-50 employees)
Vetted Review
Piano Analytics
1 year of experience

An very complete product

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

AT Internet is used by all departments that need analytics. It helps to track the behavior of users when we make product evolutions. AT Internet is an incredible tool to understand what users like and dislike. When we only have mockups, it's not always easy to find out what will work or not.

Pros

  • Clic hits
  • Funnel mapping
  • Page views tracking

Cons

  • Heat maps
  • Speed
  • Reliability

Likelihood to Recommend

I think AT Internet is great for tracking numbers. AT Internet [is] a solution that is much more complete than Google Analytics. It is well suited for large corporations who want to understand their users better. However, for smaller startups, I guess that the solution offers too many different setting possibilities. AT Internet would be even more relevant if it had heat maps.
VU
Verified User
Project Manager in Sales (1001-5000 employees)
Vetted Review
Piano Analytics
1 year of experience

Using AT Internet

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

ATI is integrated with our digital platforms. Our clients are set up with ATI access and can easily run our templated, customized reports. It is being used across the whole organization and by all of our partners. The ATI software provides many options for data analysis and tracking. It helps our partners understand how well their digital editions are doing, as well as focus their marketing and targeted advertising.

Pros

  • Tracks clicks
  • Tracks opens
  • Tracks geolocation
  • Tracks device type (desktop or mobile)

Cons

  • Better tutorials for first time users
  • Limit the visibility option, to control what the end user sees when logged-in

Likelihood to Recommend

[AT Internet is well suited in the following scenarios:] 1) understanding where traffic is coming from, including geolocation 2) determining what device is preferred to interact with the content 3) figuring out how well users engage with the content such as clicks, time spent, and loads. [AT Internet is less appropriate in the following scenarios:] 1) determining where clients are dropping off in the content 2) figuring out which ads are getting better engagement.
VU
Verified User
Account Manager in Customer Service (11-50 employees)
Vetted Review
Piano Analytics
2 years of experience

A brilliantly built tool for macro-level understanding of site performance and audience

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

It is being used by the News Department to understand audience, their behaviors and, particularly, the performance of our contents. For the news industry, the highly important and game-changing knowledge is the insights of the audience—their demographics and behaviors. AT Internet allows us to look into those, compare them and understand them better so we are targeting them with more concrete content.

Pros

  • General overview of the use and audience.
  • Trend comparison using various metrics.
  • Very good filtering system.

Cons

  • The UI: User interface is not very great.
  • Pre-loaded templates of analytics and filters.
  • Comparison with competitors.

Likelihood to Recommend

It's very good, well detailed, and has tons of filterable metrics that help to understand the audience of any website very well. It's best suited where you are trying to understand audience behavior in your site. It's less appropriate if you are looking to analyze live traffic and audience to your site.
VU
Verified User
Analyst in Social Media (5001-10,000 employees)
Vetted Review
Piano Analytics
2 years of experience

A tool for web marketing and data analysis experts

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

AT Internet is used by different business units within the whole group, and more specifically by web analysts, SEO, and marketing managers.
The BUs can be media or lead-oriented; there are also other site issues, such as classifieds or events.
It is used to track traffic and conversions, according to traffic sources, etc. Each business unit has its own problems.
AT Internet has also made it possible to respond to the RGPD problematic for a few months now and thus be in line with the latest European directives.

Pros

  • Compliance with the EU Cookie Regulation (DPRG) / Data confidentiality
  • Automatic custom reporting
  • Team support always available

Cons

  • Content > Pages : be able to filter URLS
  • Tag Commander interface (not easy to use)
  • Sometimes lacks ergonomics
  • I may not use AT Internet enough to find fault with it (I also use GA)

Likelihood to Recommend

Previously, I worked for media sites and there were features that I couldn't find on AT Internet. Today, for lead sites, I don't have these problems (I'm also accompanied more by internal experts in the group).
I think that the tool is not adapted to small companies: because of the price and the complexity of handling for non-specialists.
VU
Verified User
Project Manager in Marketing (1001-5000 employees)
Vetted Review
Piano Analytics
10 years of experience

A clear and powerful tool to understand who are your web visitors

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

AT Internet is used by Marketing Digital team and also Communication teams. [It is] only used by these departments in order to see who are the users of our websites.

Pros

  • Allows a clear view of the Customer Journey on our websites.
  • Gives a good overview of the nationality of our users.
  • Gives the opportunity to see what are really the most useful pages of our website so that we can "cancel" those which are clearly not consulted.

Cons

  • Not so easy to make difference between users who are inside the company and those who come from other entities.
  • Some concept such as "taux de rebond" are not so easily explained.
  • Not so easy to rename the name of the pages consulted. For instance, if I have tagged a page as "Landing Page" but afterward I feel the name as misleading, I must ask my IT to change the name (ie "Home Page") but can't do it myself.

Likelihood to Recommend

[Suited] to understand clearly what are the most consulted pages so that you can cancel the one that are really not consulted.
VU
Verified User
Project Manager in Finance and Accounting (10,001+ employees)
Vetted Review
Piano Analytics
3 years of experience

An almost perfect analytics solution

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

With AT Internet we are measuring the success of our online activities - both internal and external. It helps us to gain insights into the usage and behavior of our websites, webshops, and our intranet.
All communication teams, HR employer branding, and the webshop teams are using it.
The very versatile dashboards of AT Internet allow for made-to-measure analytics solutions. Also, the super-flexible data collection enables us to get the information we need for specific purposes.

Pros

  • Dedicated support: AT Internet really cares for its customers. When things get stuck for some reason you'll get addressed pro-actively.
  • Quality: The platform hardly ever seems to have breaks. It feels stable and reliable.
  • Do-it-yourself: After attending a training anyone should be able to set up their own dashboards or to conduct sophisticated research.

Cons

  • Confusing properties: Sometimes you don't exactly know which property to use in a specific case because there are so many. This can end up in trial & error routines.
  • Performance: It's tons of data for sure. Processing these data sometimes takes very long. The new data foundation DELTA brings some improvements to this issue, though.
  • Pricing: it's a professional software solution and not Google Analytics. It comes with some significant costs. And you'll spend extra money on professional services for training and implementations.

Likelihood to Recommend

When it comes to web analytics AT Internet is well suited. We introduced AT Internet in 2017 after an evaluation project with other professional analytics solutions. Starting with our corporate website we quickly rolled it out to our customer experience platform, our webshops, and our corporate intranet based on SharePoint 2013.
Especially the use in our intranet brought significant improvements over the standard analytics features SP 2013 is offering. The ATI tag systems with their flexibility allow us to include company-specific properties and thus making it possible for us to analyze our intranet usage on segments such as locations, branches, and so on.
UG
Uwe Gobbers
Senior Manager Communication Infrastructure & Technology in Marketing at Voith Group (10,001+ employees)
Vetted Review
Piano Analytics
4 years of experience
View profile

ATI for marketing analysis

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

[AT Internet is used to] measure marketing effectiveness and ROI on advertising spend where possible. Understanding how post-impression conversion funnels work for promoted content. Calculating Cost Per Play metrics to link media investment with key events from our digital products. Understanding cross-product promotion strategy.

Pros

  • User support
  • Cross-site analysis / aggregated view of all products
  • Data Query 3 is easy to user
  • Sequential segmentation

Cons

  • No SQL entry in the UI for advanced use cases
  • Not everything can be enriched/all parts of ATI tags align with each other
  • Can't easily import my own data

Likelihood to Recommend

[AT Internet is well suited for] marketing analytics for users (e.g. planners/marketing staff) who don't know how to code (e.g. use python/sql) but still want to make data informed decisions.
VU
Verified User
Manager in Marketing (10,001+ employees)
Vetted Review
Piano Analytics
3 years of experience

Good feature but could do with a better export system

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

AT Internet is used to analyze the behavior of employees on a new web and Android application project. Only part of the team is trained to use it. The Analytics Suite allows you to see what is used the most on the prototype in order to be able to improve that part of the site, and not spend a lot of time on what is little used.

Pros

  • general data restitution
  • precise data recovery
  • intuitive curves in Explorer

Cons

  • [I feel it has] very poor export management (Rest API, .csv, .iqy, etc.)
  • [I believe it has] poor documentation on exports, lack of explanation, precision and examples
  • Not very intuitive interface for dimension and metric filters [in my experience]

Likelihood to Recommend

AT Internet is very good at tracking user behavior. It is also possible to have very general values, such as very precise values ​​(you need to know more about the tool to be able to refine the results). This also helps to clearly identify the average user experience on the site and the most used features.
VU
Verified User
Employee (10,001+ employees)
Vetted Review