Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Cat avg: 7.3
Top Performing Features
Quote & order management
Users can create, process and fulfill price quotations and sales transactions.
Cat avg: 7.6
Help desk management
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Cat avg: 8.2
Lead management
This includes lead generation, scoring, qualification, routing, and nurturing.
Cat avg: 7.7
Worst Performing Features
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Cat avg: 8.6
Email marketing
This involves the ability to send mass email to groups of people based on particular qualifications.
Cat avg: 7.1
Billing and invoicing management
This includes automated invoice creation and billing.
Cat avg: 7.6
Picsello Features from Reviews
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
9.3+21%
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Category average: 7.3
Quote & order management
Users can create, process and fulfill price quotations and sales transactions.
Category average: 7.6
Customer Service & Support
This component of CRM software automates help desk, call center and field service management.
10+28%
Help desk management
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Category average: 8.2
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
10+35%
Lead management
This includes lead generation, scoring, qualification, routing, and nurturing.
Category average: 7.7
Email marketing
This involves the ability to send mass email to groups of people based on particular qualifications.
Category average: 7.1
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
10+30%
Billing and invoicing management
This includes automated invoice creation and billing.
Category average: 7.6
Integrations with 3rd-party Software
This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.
10+28%
Compensation management
The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.
Category average: 8.5
Platform
10+30%
Mobile access
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Category average: 7.7