PingPlotter

I use PingPlotter to diagnose networks and identify communication issues. It's a great tool to locate patterns and issues and evaluate network health. In large scale deployments, pinpointing a point of fault in a large multi-layered network can be a nightmare and constant monitoring tools are not that easy to come by. Thankfully PingPlotter saved the day and allowed us to have a very good overview of what's happening with the time stamps and ultimately locate the issues and faults.

• It improves the time taken to resolve the issue therefore client happier (in the simplest of terms)
• cost saving by reducing hours needed for a task

I needed something to give me more insight into my network connectivity at a glance (LAN/WAN and over VPN) and this does that very well, and without a lot of set up or maintenance... Just plug in a destination to monitor and it just does it. Being able to see a long history makes it even more valuable.

• Continuous monitoring has given me a way to be proactive with potential connectivity issues across the network

Simple to setup, nice interface and works like a charm. Overall at great tool for diagnostics and baselining a network. Help with network diagnostics is a great add for any tool. Takes the mystery out of determining what the results mean. The baseline is critical to know when your network has changed and when that started.

• quicker resolution time
• tracking allowed for justification of new equipment
• Isolation of subnet issues created focus for those networks

Netmon

Kaseya NOC Services, Syncron Inventory, Cisco 550X Series Stackable Managed Switches

I'm using PingPlotter to trace network issues when WFH. Video conferencing is unstable and I'm trying to work out where in the chain the issues are. PingPlotter is able to give me some excellent insight and I can see significant packet loss in BT servers a few hops into the journey. What to do about that is another matter, but PingPlotter is doing a great job of showing me where the issues are!

• Greater productivity. Not quantified yet

Six months ago our home network started to become unreliable. Some days it was perfect, other days terrible. Unbundled internet means we were caught between the ISP and the network provider and each blamed the other.

After changing tbe box (twice) I discovered PingPlotter and provided the data of pinging 8.8.8.8 and 1.1.1.1 compared to home network pings to my ISP and this convinced them to call the network provider. They did their own VDSL measurements and confirmed the problem was in the cable. After going down a manhole cover and (I imagine) stripping the end off the cable and re-connecting it the problems largely went away. But then we noticed that although the network speed tripled (!) the pings showed the network dropped badly every Sunday for three successive weeks. After TWO more visits from the network provider saying nothing was wrong the network 'miraculously' became perfect again, presumably because they checked the logs and discovered further problems. Thanks PingPlotter for providing the burden of proof we needed to get things fixed!

• Great time saving for me
• Quickly testing local network
• Saved me purchasing new network hardware by showing mine was fine.