Platforce

Platforce is a CRM platform designed to streamline workflows and ensure compliance with regulations in the pharmaceutical and life science industries. It caters to small to large-sized companies in these sectors, including pharmaceutical, biotechnology, and medical device companies, healthcare providers, and life science research organizations.

Key Features

Accessibility: According to the vendor, Platforce allows users to securely access their data, perform tasks, and collaborate from any location using any device with an internet connection.

Scalability: The vendor claims that Platforce is designed to accommodate the needs of growing pharmaceutical and life science organizations. It can handle increasing data volumes, user accounts, and customer interactions without compromising performance or functionality.

Compliance: Platforce prioritizes data security and compliance with industry regulations, including HIPAA and GDPR. The vendor states that the platform employs robust security measures and ensures that customer data is handled and stored securely.

Customization: According to the vendor, Platforce offers extensive customization options, allowing users to tailor data fields, forms, and layouts to their specific business requirements.

Uptime: The vendor guarantees a high level of system availability, with a target of 99.9% uptime. They claim that Platforce minimizes downtime and ensures uninterrupted access for users, supporting critical business processes.

Integration: Platforce offers seamless integration capabilities with various systems commonly used in the pharmaceutical and life science industries. The vendor claims that it eliminates data silos and enables a holistic view of customer interactions.

Onboarding: The vendor provides comprehensive onboarding support, assigning an account manager to guide companies through the transition process. They assist with data migration and customize the platform to align with specific workflows.

Support: According to the vendor, Platforce offers dedicated support to its users, providing assistance for inquiries, technical issues, or guidance related to the platform. They claim to offer local support in different time zones and provide self-help resources.

Consent Management: Platforce provides pre-made templates and digital signing capabilities for obtaining client consent. The vendor states that the platform enables the management and automation of consent collection to ensure compliance with regulations like HIPAA and GDPR.

E-Detailing: According to the vendor, Platforce's interactive eDetailer allows for engaging and personalized meetings with healthcare professionals (HCPs). They claim that it delivers relevant content and provides real-time insights into HCP interactions, optimizing presentations and follow-up strategies.