TrustRadius Insights for PowerDMS by NEOGOV are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Comprehensive Solution: Users appreciate the comprehensive solution provided by PowerDMS for managing policies and procedures. Many reviewers have stated that it eliminates the need for uploading policies twice in different systems, streamlining document management processes.
Time Limit Feature: The time limit feature in PowerDMS is highly valued by users. Several reviewers have mentioned that it ensures employees read important policies and procedures before signing them, providing reassurance that documents are not being signed without proper review.
Customer Support: Users praise the customer support provided by PowerDMS. Many reviewers have highlighted the availability of consultants through one-on-one webinars, email, and web-chat options. They also appreciate the quick response time and helpfulness of the support team, describing them as friendly, patient, and going above and beyond to resolve issues.
About a year ago, I was made the Accreditation Manager for my division (Corrections/County Sheriff's Office). I cannot imagine trying to do my job without PowerDMS by NEOGOV. I deal with policies all day long, and I had an audit pretty early on in my tenure. PowerDMS by NEOGOV was invaluable before, during, and after the audit.
Pros
Policy Management
Memo Distribution
Accreditation Preparation
Cons
I don't know of any improvements as PowerDMS by NEOGOV does so much more than I have attempted to use it for thus far.
Likelihood to Recommend
I don't have anything else to compare it to, but I cannot recommend PowerDMS by NEOGOV enough.
At our police department, we were struggling to manage forms and every officer had a different version of the form that they had saved or printed somewhere and there was no consistency. We also were using a printed policy and procedure manual which was not updated very often. The updates were printed and handed to each employee and we trusted them to remove the outdated policy and replace it, however not sure that got done. Now with the PowerDMS Solution, all employees (sworn and non-sworn), can easily search for any form, policy, contract, agreement, etc. and have full confidence they have the current version for increased consistency. We also use PowerDMS to document every employees training throughout the year and also through their career. Beyond that, we use PowerDMS to create courses, and assign certificates complete with tests and surveys on a variety of topics. I would highly recommend this product and am so glad that we found this company when we did. The onboarding process was very smooth and they held our hands as we developed "our" system. If you are on the fence, give this a try - you'll be glad that you did.
Pros
Forms Management - always one version that is current. Old version gets archived.
Policy Development - workflow approval processes built in
Training - Documentation of courses and required training hours
Easily search thousands of documents using simple keywords in the "Find Anything" box
Cons
Workflows and the ability to stop and restart an approval workflow.
Very easy to use program with good functionality.
Likelihood to Recommend
This software is very well suited for law enforcement agencies of all sizes from 5 to 5000 officers. There is a mobile app that allows officers to quickly and easily search while out in the field or on a call. They can quickly review a policy, locate a form, pull up a map and much more using either the mobile app or the desktop application.
PowerDMS is a crucial aspect of CFAI accreditation management for our department. Policies, procedures, and accreditation documents themselves are easily managed. Review and revision of documents through workflows ensures compliance.
Pros
Document review reminders
Workflows
Employee e-signatures for important documents
Cons
Allowing modifications to existing workflows
I wish the search function would only search the current document, not the left task bar
No ability to print comment on documents without "editing on desktop"
Likelihood to Recommend
General Operating (GOG) management is efficient. Review reminders are available to be scheduled automatically. CFAI accreditation management is also efficient, allowing managers to track revisions, create workflows for updates, and even retrieve archived documents for reference.
My agency has never used PowerDMS tests or surveys; unsure of how well they work.
We use PowerDMS to house all our organization's internal policies, documents, etc. Previously, we only had links to policies that were all structured in Word/PDF documents. PowerDMS has allowed us to organize in a much more efficient way as well as create structure and labels for a more user-friendly experience for our employees.
Pros
Policy management
Policy organization
Cons
An improved search feature that allows for more specific search criteria instead of just "control - find".
Likelihood to Recommend
It is very well suited for organizing important organizational documents, and policies that the entire organization needs access to. It allows the database to be open to all users and for users to find/sort/organize/prioritize the items that are most important and relevant to them; versus having to search through a whole database without efficient search criteria methods.
We use PowerDMS to manage our departmental forms and policies and other reference documents used by the agency. Our Accreditation Team also uses the software to manage all aspects of our accreditation program compliance. All employees use PowerDMS to automate training requests and many other intra-departmental communications via the PowerDMS approval workflow feature.
Pros
Fully automated policy management system.
Serves as a central repository for our departmental forms and other frequently used documents.
Created a paperless accreditation management system.
Great customer service and support staff!
Cons
Bulk uploading and archiving of documents would be helpful.
Individualized emails notifying users of specific tasks.
Likelihood to Recommend
Getting 100% signature compliance on policy updates used to take months but since automating out policy management updates in PowerDMS, we can get 100% compliance in as little as 2 weeks. Internal requests for things such as training, purchases, etc used to be pushed up the chain of command via a paper copy and would often get misplaced or lost in a full mailbox. Using PowerDMS to automate those requests put the power back in the requester's hands and increased transparency and accountability across the organization.
We use PowerDMS for all Public Safety policies as well as any internal County policies.
Pros
Ease of use
Great support
Cons
Lack of features
Likelihood to Recommend
PowerDMS is great for the niche it was developed for - signing policies. As a government organization, we have many policies that must be signed by employees yearly so PowerDMS makes that process so simple.
VU
Verified User
Administrator in Information Technology (1001-5000 employees)
PowerDMS is used by UCF Student Health Services as it is an accredited entity with AAAHC (PDMS supports). ALL SHS policies/procedures are managed in PDMS as well as the majority of employee training. SHS uses PDMS to manage the assessment for AAAHC's review. The last review was in October 2021.
Pros
Creating and managing department required training (HIPAA, OSHA, etc).
Organizing and managing policy documents.
Streamlines communication between staff and policy review.
Provides easy access to all documents (including policies, reporting forms, training reports, etc).
Cons
When running a report for a course/test, there is not an option for selecting only those persons who have not started the course. It can filter for those who have completed (whether passed or failed) and those who are pending completion, but, I have not found a way to filter those who were assigned the course/test yet haven't even attempted to start, let alone open, the request.
Likelihood to Recommend
I think it is most beneficial to companies who are at least 20 - 25 employees. Anything less than that it seems it would be a lot to pay to manage policy/training communication to such a small organization.
At NPD we used Power DMS to house all of our language for the department. Also, we use it for training and CALEA Accreditation.
Pros
Customer Service
Ease of use
Training
Cons
More training for beginning users/administrators
More ideas for use
Likelihood to Recommend
Power DMS is excellent to use and house language. It is very easily navigated, and everything is housed together. I use Power DMS for all of our language, directives, maps, phone numbers, EPP, school maps, it is a great tool for officers on the street when they need to look up information.
PowerDMS is used across the whole organization. PowerDMS has made such an impact with collecting, processing, storing, and disseminating information that it is hard to imagine how we functioned pre-PowerDMS. The platform, in my role as accreditation manager, has enabled me to accurately track and update thousands of documents with the push of a button. Whereas, in the past, those same tasks would take months, to locate, update, staff, and collect signatures if necessary.
Pros
Provides the ability to capture training.
Notifications when a document has been updated as well as the ability to compare without having to search.
The ability to search all agency documents quickly.
Cons
I think Power DMS currently is doing everything right.
Likelihood to Recommend
PowerDMS is best suited for managing large quantities of documents.
