Practice Fusion Reviews and Ratings

Rating: 2.5 out of 10

Score

2.5 out of 10

Community insights

TrustRadius Insights for Practice Fusion are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Practice Fusion is a software that offers a range of use cases for healthcare providers. Users appreciate that the software streamlines multiple systems into one, making it easier to manage multiple office sites. The new version of the software allows for time-saving note-taking, eliminating the need to switch between different pages. Medical users find the application to be a perfect tool for smooth day-to-day operations, as it helps with tasks such as MIPS calculation, scheduling appointments, and maintaining clear records. Additionally, the software reduces paperwork and allows for electronic communication with patients and other providers. Practice Fusion is highly customizable and offers features like messaging and patient portal communication. It also offers connectivity options with patients, including telehealth integration, which eases administrative burden. While the software has limitations in customization, it is quick and easy to set up and offers a competitive price. It also helps practices switch to electronic medical records and earn rewards from the government. Overall, users find Practice Fusion beneficial for keeping track of patient information, communicating with stakeholders, and improving workplace efficiency by reducing manual tasks and streamlining workflows.

Reviews

8 Reviews

In my experience, refusal to honor legal rights of cancelation within 3 days

Rating: 1 out of 10

Incentivized

January 15, 2025

Use Cases and Deployment Scope

We use Practice Fusion as our primary EMR/EHR to manage patient records, prescribe meds, and schedule patients

Pros

Ease of use
Easy to learn
Affordable cost

Cons

No customization on anything
In my opinion, Customer Service is lacking
Lack of development and improvement -- very static
In my experience, goes down often
In my experience, does not answer phones, does not respond to open tickets
In my experience, refusal to honor cancellation requests within legal right of 3 bus days

Likelihood to Recommend

Pros -- easy to sign up and learn, affordable

Cons -- in my opinion, the worst customer service you will ever deal with. I canceled an add-on within 1 business day and they refuse to honor my legal rights to cancel within 3 business days and they do not answer tickets or the phone for us. They have lost all credibility in my mind as a company that understands the law which makes me nervous to store my HIPAA info in their software.

Verified User

Partner in Corporate (1-10 employees)

Vetted Review

Practice Fusion: low-duty but perfect for the small, non-profit clinic

Rating: 7 out of 10

Incentivized

January 10, 2019

Pros

PF provides a very intuitive interface that is very easy to learn, which is especially important in our clinic because as an academic teaching environment we are constantly onboarding new volunteers who need to use this software for the first time and need to learn to do so quickly.
PF provides low prices for free or non-profit clinics, which is the main reason why we use it. As a free student-run community clinic, we would otherwise not be able to afford a good EMR.
I especially like the interface for the patient schedule, which has a really easy way to record vitals and where the patient is (in the lobby, in a specific room, etc) that I like better than other EMRs I've used.

Cons

One of the biggest frustrations is that PF only imports PDFs of lab results, but does nothing to allow manipulation of the numbers within these PDFs. I can pull up lab results but can't look at a graph, for example, of trends in serum sodium or hematocrit.
Like EPIC, it would be nice to have an option like scrolling to all the "***"s using F2, which I always try to do on PF until I realize it does not work.
I wish PF had more dot phrases to pull in things like lab results, etc., into the note. Since I cannot copy and paste lab results (which are stored in PDF) or blow them in with a dot phrase, I have to manually re-write them, which leaves our notes more vulnerable to human error. If this feature DOES exist, it isn't obvious to me or anyone in our clinic.
It would be really nice to hear from PF support to see if we had any unmet needs in the clinic so that they could educate us on how to better use this EMR to support those needs.

Likelihood to Recommend

The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.

Elias Nash

Medical Student at University of California, Davis - School of Medicine (501-1000 employees)

Vetted Review

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Practice Fusion: The Key to Fusion Within the Office :P

Rating: 7 out of 10

Incentivized

January 8, 2019

Pros

Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
Charting- Very detailed integration for charting.
Reporting- We really enjoy the reports we can pull from within the software.

Cons

When uploading documents, I wish you could assign multiple documents to the "same settings"- for example, 5 documents uploaded to the same patient and the same doctor.
We honestly don't use Practice Fusion to its fullest functionality- we could use the communication and scheduling tools more often.
The "view" feature for documents doesn't always work and I'm unsure if this has to do with the document or their side of things- but this would be a great feature if it functioned properly.

Likelihood to Recommend

I think this is a great tool for a smaller practice, and I really like that it is not practice-specific. It seems like any type of doctor could use the site.

I also think this is really great for remote workers because you are able to log on via the internet.

I think that this tool would not be good for those looking to have a specific practice software. I've worked for other doctors alongside the one I used practice fusion for, and the other doctors used specialty specific software because of the customization to their job and charting.

Melanie Haas

Office Manager in Customer Service at Procurement Leaders (1-10 employees)

Vetted Review

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Practice Fusion - give it a whirl

Rating: 10 out of 10

Incentivized

April 13, 2018

Pros

Fast referral preparation
Easy message
Easy templates

Cons

Faster updates
Referral to outside Practice Fusion physicians
Pinned notes need to pop up in patient record

Likelihood to Recommend

Great EHR for the size practice and the price. Referral process is easy. Reporting is exactly what we need. Constantly updating which is great. Support managers answer questions promptly.

Lynn Reeves Hill

Billing Manager, CPC in Finance and Accounting at Medical Office (11-50 employees)

Vetted Review

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Practice Fusion gets an A+

Rating: 9 out of 10

Incentivized

May 27, 2016

Pros

You can't beat the cost
The program is easy to use.
It has several good billing partners

Cons

Some of the features have not yet been implemented and they are listed in the forum as "coming soon" but dated over a year ago. We have been suggesting an alert or message feature that does not become part of the chart for over a year. This would be a way for staff to communicate important information to each other.
Update 2017: Almost 3 years later, this is still listed as "coming soon". Other EHR's that I have used have a feature such as an exclamation mark that alert every provider working with a patient that there is important information pertinent to their care.
It gets "hung up" in the afternoons at times and becomes very slow.

Likelihood to Recommend

<p>For the cost-conscious, the price is excellent. This is a free EHR that works better than many of the expensive ones that we have used in the past.</p><p>2017 review reduced to 9/10 mostly due to the "coming soon" features that have not yet been implemented.</p>

Jessica Adams

CEO in Corporate at Coastal Medical and Psychiatric Services (11-50 employees)

Vetted Review

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