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Preno - Hotel Management Software

Score9.1 out of 10

5 Reviews and Ratings

What is Preno - Hotel Management Software?

Preno is a hotel software company that offers cloud solutions for independent hoteliers - offering a PMS, Channel Manager and Booking Engine.

Preno is a hotel management solution that automates and streamlines daily administration tasks, helping operators run their front desk and back office. The platform can be used by a variety of accommodation businesses, such as resorts, bed and breakfasts, vacation rentals, boutique hotels, villas, lodges, and serviced apartments.

Preno's features include bookings management, with check-in and check-out processes. The user can drag and drop on the home grid to move bookings around, and create and store detailed guest profiles and agent information. This allows the user to save time on admin, and to provide a seamless and personalized guest experience. Invoicing a guest or agent is also accomplished from within Preno.

Preno also integrates with payment gateways so that credit cards can be securely stored and charged from directly within the app. The user can also bill-to-room with the integration with Kounta POS, allowing users to charge guest's dining bills straight to their room.

Preno's integration with leading channel managers allow accommodation operators to distribute their rooms through Online Travel Agents (OTA) such as Booking.com and Expedia. Bookings coming through these channel managers will automatically drop into the Preno grid, and with its real-time availability sync, double bookings are avoided.

The reporting tab offers real-time reports to support business decisions. The user can set targets to see how a hotel's performance is tracking against them for the month.

Preno's integration with Xero allows for streamlined accounting processes. Payments can be pushed through within Preno, and mapped to the desired accounts within Xero. Reconciliation is made easier with Preno and Xero's functionality, helping users save time and increase accuracy.

Media

Screenshot of Preno's Property management Software | Have access to all of your guest bookings on one page. Easily switch between different views to see check-ins, unpaid invoices, returning guests and more.
Screenshot of Preno's Booking Engine |  Our BE is mobile optimised, enabling you to collect more direct bookings. Avoid the fees associated with OTAs and collect important guest details and payments.
Screenshot of Preno's Channel Manager | Our CM seamlessly syncs with the 56 most popular Online Travel Agents (OTAs) including Booking.com, Expedia, and Airbnb. Improve efficiency and maximise revenue with instant reservation and availability updates.
Screenshot of Store credit card details and preferences within Preno, by building comprehensive guest profiles. Remember preferences like favourite rooms or coffee to personalise guest experiences.
Screenshot of Preno allows you to set rules for check-in/out dates, room rates and more. This is a powerful tool that saves time, as it allows you to dynamically adjust multiple rates at one time.
Screenshot of Track and update housekeeping status’ within Preno, providing staff with instant updates. Preno also enables you to set tasks and add specific guest notes to rooms.
Screenshot of Preno’s comprehensive reporting allows you to gain a complete overview of business performance. It also helps you to drill down into specific details such as source, room-type, date & more.
Screenshot of We created Preno to be intuitive to use and fast to learn. Our modern interface means you can get up and running quickly and effortlessly. Our modern design workflow also means less user errors.

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Screenshot of Preno's Property management Software | Have access to all of your guest bookings on one page. Easily switch between different views to see check-ins, unpaid invoices, returning guests and more.

Preno Review

Use Cases and Deployment Scope

I use Preno as a PMS linked with SiteMinder for all of my national and international bookings for boutique accommodation business.

Cons

  • Staff need to know how to use SiteMinder.
  • Preno failed miserably at onboarding our business.
  • Up to 21 hours to respond to chats, and phones often go unanswered.
  • Poor linkage with Xero. Cost me over $3000 for an accountant to undo Xero issues after I spent hours going through the setup with someone from Preno.
  • I purchased this for ease with Xero. This is absolutely false as Preno staff were unable to link it to Xero properly.

Most Important Features

  • Links to SiteMinder.

Return on Investment

  • Down $3000+ due to accountants fees.
  • Cheaper than Cloudbeds initially but price has now increased so no savings anymore.

Alternatives Considered

Cloudbeds

Other Software Used

Symantec SiteMinder

Preno is a very impressive and innovative product

Use Cases and Deployment Scope

Preno is our booking engine for all our bookings and it has been seamless. We love the automation the system provides, its very user-friendly once the system is set up and the best thing is the customer service provided. It is flawless and very precise. One of the most important aspects of Preno that has helped my business is that it is progressive and constantly strives to meet the needs of the customer. The staff at Preno are extremely helpful and very perceptive. You know you are well looked after by a team with excellent technical skills. This allows businesses like us to save time because you know you won't be given the runaround and be given precise solutions when in need.

Pros

  • Expert Technical Solutions
  • Customer Focused
  • Innovative
  • Business Orientated

Cons

  • Be able to add attachments to emails etc.
  • Add staff communication tasks on one platform
  • Be able to integrate with some of the key apps on the market to increase sales
  • Add other hotel activity to the same software staff get a one-stop shop and pay at one spot.
  • Email marketing automation to be linked for a integrated approach

Most Important Features

  • Automation
  • User Friendly
  • Cloud Based
  • Scalability

Return on Investment

  • It has had a huge return on investment in terms of letting the software do the work for you.
  • On the other hand, I would like to see more integration. It is slowly taking shape. Which is great for a business our size.
  • We thrive on its adaptability and how we can create solutions using their technical expertise.

Other Software Used

Xero, Check Point Quantum Lightspeed, MailerLite

Simple yet Effective

Use Cases and Deployment Scope

Since we implemented Preno - Hotel Management Software at our resort, it has been substantially smoother to manage and keep track of most operations of the place. The simple nature of Preno - Hotel Management Software made the ease of adaptation to Preno - Hotel Management Software a piece of cake as all of our staff were able to understand and use the software in no time. Also, its ability to work with other software has proved extremely useful for us. Especially its integration with Lightspeed POS. This Property Management Software fits perfectly with our organization.

Pros

  • Ease of use
  • Customer Support
  • Integrations
  • Affordable

Cons

  • Guest Document Database
  • Accounts Integration with Tally
  • Mobile App for Hotel Maintenance

Most Important Features

  • Booking calender
  • Channel Manager
  • POS integration

Return on Investment

  • better Focuse on Areas of Revenue
  • Difficult Accounts Management
  • Efficient Room Management

Alternatives Considered

Protel