AccountEdge Reviews and Ratings

Rating: 6 out of 10

Score

6 out of 10

Community insights

TrustRadius Insights for Priority AccountEdge are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

AccountEdge is a versatile accounting software that is used by various businesses and departments for a range of tasks. With over 20 employees relying on it for accounting and order entry purposes, AccountEdge has become a daily staple in many organizations. Users have praised its ability to track credit card and bank balances, reconcile accounts, and monitor business and household spending. Additionally, the software is commonly used for time tracking, billing, and managing accounts receivable and client retainers.

One of the standout features of AccountEdge is its robust reporting capabilities, which allow users to analyze and review the health of their businesses. It is particularly popular among bookkeeping services companies due to its support for job costing, inventory management, and integrated payroll. Furthermore, AccountEdge offers unique features like third-way transaction categorization and mobile app/web browser access for adding transactions and tracking time.

The software also integrates seamlessly with other programs such as Shopify web stores and Enstore web store software. Users have found value in AccountEdge's adaptability to different business needs, even dating back to its earlier version called MYOB. Its compatibility with Macintosh systems and direct customer support from the company make it a reliable choice for businesses across various industries.

AccountEdge serves as an all-encompassing accounting solution, covering areas such as receivables, payables, payroll, general ledger reporting, taxes, and banking. It caters to the needs of small printing companies by facilitating inventory management, invoicing customers, and service deployment. Moreover, it enables tax reporting and financial analysis for businesses of all sizes.

One user who had been using QuickBooks made the switch to AccountEdge due to its better support for Mac users. It has proven effective in managing payables and receivables for a one-person graphic design company. Another satisfied user includes a small custom frame company with three to four office employees who utilize AccountEdge daily for tasks like bookkeeping, AR/AP processes, invoicing, and maintaining customer information. By keeping all company and customer data organized in one location, AccountEdge offers convenience and efficiency for its users.

Reviews

18 Reviews

Finally, a left-brained accounting program for us right-brained Mac users!

Rating: 6 out of 10

Incentivized

May 27, 2022

Use Cases and Deployment Scope

We use AccountEdge as our company's accounting platform. Used for invoicing customers, tracking sales, and payroll. We used to use Quickbooks, but a number of years ago when they announced that they would no longer be supporting Mac users, we needed to find an alternative, and AccountEdge (MYOB at that time) was the answer.

Pros

Supports Mac users. They have worked to overcome major changes implemented by Apple that were challenging.
Interface makes it easy for users at all levels to do what they need to in the program.
Does the heavy lifting for payroll, taxes, and accounts.

Cons

Probably our biggest beef is the sales pitch a while back to incorporate their POS system Checkout that was supposed to integrate hand in glove with AccountEdge (it never really did.) Now the company has abandoned the POS program (even the website is now a 404 error page). Checkout is glitchy, and rather than improving it, they just dropped it and left users like us who bought into it unsupported. That doesn't reflect well on the company's customer service in our view. We've been AccountEdge users from back when it was MYOB, but our confidence in their future dependability has been strongly impacted by this move, and if something else came along, our hard-earned loyalty might not be as firm as it has been in the past.
Some tasks in AccountEdge take a long time to complete (go get a coffee while the spinning beachball turns).
Don't know the feasibility, but it would be nice to have access to older transactions, maybe even in some kind of read-only format.

Likelihood to Recommend

This recommendation rating would have been much higher before the Checkout POS problems described earlier, as it's harder to recommend a company that we are not confident will continue to support customers into the future. As for scenarios, AE has been a good fit for tracking our accounts. We have retail, design, and custom printing services, advertising sales, and newspaper subscriptions to manage, and AE works well for all of them.

Verified User

Vice-President in Corporate (1-10 employees)

Vetted Review

12 years of experience

Great Accounting solution for the Mac (Supports Canada tax and payroll!)

Rating: 8 out of 10

Incentivized

November 2, 2018

Use Cases and Deployment Scope

As a small company, I needed something that did time tracking with multiple project codes and was a true double entry accounting system. AccountEdge fulfills those needs. Even though it is a full double-entry accounting system, it has a good user interface and is relatively easy to use.

It also sports a decent help system and access to a knowledge base. Even though they upgrade it every year, I haven't had the need to upgrade the software for 3 years and it continues to work fine with the latest OS ( Mac OS Mojave).

Pros

Easy to use time tracker with multiple project codes
Easy to use interface
Flexible reporting system

Cons

Better custom reporting setup, current interface (AccountEdge Pro-2015) is rather dated.
I don't think the interface use for the custom reporting has been updated even in the 2018 version
Still has a bit of "wonky" interface when exporting Excel reports ( wants to over-right open files)

Likelihood to Recommend

<ul><li>Well suited to small to medium business with 1-50 people, strong accounting, payroll, and time tracking, also has modules for remote access and mobile time tracking.</li><li>They also provide a free license to a company's accountant ( if not in-house).</li></ul>

John Readwin

Digital Life Coach in Information Technology at Just Call John (1-10 employees)

Vetted Review

10 years of experience

View profile

AccountEdge -22 years of experience

Rating: 7 out of 10

Incentivized

January 26, 2018

Use Cases and Deployment Scope

I use AccountEdge for three small business. I have been using the software since 1996 when it was marketed as MYOB and was the only professional bookkeeping software available for Apple computers. Since then, I have remained faithful through re-writes and acquisitions. Overall, I really like the software and have found it to be very adaptable to my needs in the different companies (more on that later). I have a small amount of experience with Quickbooks for Mac, so I can offer some generalized comparisons.

I use AccountEdge mostly for ledger entry of transactions, client/contractor/employee information, and to run reports for tax and accounting purposes. I do not use it for its (formidable) inventory, billing, merchant services and invoicing capabilities.

Pros

AccountEdge is great for running reports. It allows you to look up information in numerous ways. I like the fact that the Balance Sheet and Profit and Loss reports are interactive so in the screen view mode (as opposed to the printed report) you can easily drill down into accounts and transactions.
AccountEdge is also good at creating invoices and statements. Check printing and modifying check layout.
The software is quite easy to install and get up and running. The company provides a lot of information on their site, and there is a generous community on their user forum.
Reconciliations are fairly easy IF you are not expecting to be able to link your bank accounts to the software. AccountEdge does not do that yet (at least in the US). This is a major flaw in the software--one that I hope is addressed in the very near future.
I like that they offer merchant services and point of purchase sales support, but I have no experience in using those capabilities.

Cons

Linking directly to bank accounts. It seems to be the wave of the future, and it is a big glaring omission from the AccountEdge arsenal of tools.
AccountEdge allows printing of government tax forms from within the program, but it is at an additional cost and runs on a separate (but somewhat integrated) ap called Formviewer. This is somewhat clunky to use. I have never been able to get it to print US 1099/96 forms correctly. What's up with that?!
Similarly, AccountEdge offers direct filing of US government tax documents through a third party. This is also somewhat opaque and clunky. I bought the service this year and thought it was an "all in" purchase, only to find when I went to file W-2's that there was a per employee charge. Maybe I missed the memo as I was trying to sign up for this service, but I felt taken advantage of when I had to pull trig and pay twice.
Finally, it is needlessly opaque and complicated to figure out how to purchase and use the printable forms and government eFiling. It almost feels like a scam. I'm hoping that the new owners fix this, pronto. There is no room in today's world of consumer and business software for hidden costs and incomplete or missing information at the point of purchase and installation.

Likelihood to Recommend

If you are handling a large client list, and are selling services, it is dead easy. If you are managing/selling a physical inventory, it seems like it has great options to do that quite well (disclaimer, I do not use those functions, but I have paid attention as that functionality was built into the software). If you want to link your bank account to a bookkeeping platform, this is not the software for you (at least so far).

Dan Workman

Owner at Dan Workman Music (1-10 employees)

Vetted Review

21 years of experience

View profile

AccountEdge-An alternative to QuickBooks

Rating: 8 out of 10

Incentivized

December 6, 2017

Use Cases and Deployment Scope

I am a one-person graphic design company and I use AccountEdge to manage my business payables and receivables. It lets me easily input my expenses, assign them to a project, if applicable and then when I am ready to bill the client I can mark-up the expenses and easily bill my clients knowing that I am not forgetting to bill anything.

Pros

Expense tracking
Invoicing clients
Managing banking; reconciling statements
Preparing information for my accountant for quarterly and year-end reports

Cons

Some of the reports could be easier to customize but maybe I just don't know how to do that
It would be nice if there was a way to also link a personal account so I can track all of my expenses in one place (business and personal)
Would also be nice to be able to download credit card statement purchases easily directly into the program instead of having to manually add them

Likelihood to Recommend

I am a sole practitioner, graphic designer and I find Accountedge has been very easy to use. I don't take advantage of the inventory tracking or timesheet capability that it offers but I do use it to easily track and code expenses and invoice clients.

Verified User

Professional (1-10 employees)

Vetted Review

25 years of experience

On The Edge with AccountEdge

Rating: 8 out of 10

Incentivized

October 3, 2017

Use Cases and Deployment Scope

AccountEdge Pro is used by all staff and is the primary base for our inventory, invoicing and service deployment.

Pros

AccountEdge allows us to control our services provided to in the steps from quote complete through invoice delivery.
AccountEdge seamlessly manages our customer base from individuals through to multi-employee and department businesses.
Order creation is simple and easy to understand and deploy

Cons

Transition between yearly version updates/upgrades could be smoother.
Multi-user deployment and use can frequently cause the program/app to crash or continue to display logged out users as logged-in.

Likelihood to Recommend

AccountEdge is very well suited for a blend of a retail and service provider business that has a dedicated need for inventory management and ease of order management from quote through to invoice deployment.

Edward Komyshyn

Owner / CEO in Information Technology at Personal Computing - Professional Service (1-10 employees)

Vetted Review

5 years of experience

View profile

AccountEdge, not worth the trouble.

Rating: 1 out of 10

Incentivized

October 12, 2015

Use Cases and Deployment Scope

We currently use AccountEdge for our company wide accounting resource, including AR/AP, Payroll and inventory management.

Pros

Job Costing.
Relatively simple to work with.
Good visual layout.

Cons

Poor customer support.
Buggy software.
No VPN support.
Weak reporting, with limited customization.
Not well integrated or supported by many other solutions.
Their mobile platform is absolutely horrible.
Their payroll solution is awkward, and buggy.

Likelihood to Recommend

Given the poor customer support, lack of VPN and a worthwhile web solution, I would avoid it. We are looking at switching over to Xero as an alternative.

Jay Crabtree

President in Corporate at Auxo Medical, LLC (11-50 employees)

Vetted Review

5 years of experience

AccountEdge Pro Goes The Distance

Rating: 10 out of 10

Incentivized

March 31, 2015

Use Cases and Deployment Scope

I've been using AccountEdge for my business and household in addition to using it with clients since 1999. For me, simply put, its function is to show me the money trails. With it I track credit card & bank balances, reconcile to the penny and know exactly the areas of my business and/or household spending is occurring.

On the flip side, I do all of my time tracking and billing for my business through AccountEdge. It manages my A/R, client retainers as well as allows me to set up various reminders.

For my clients I have used the built in payroll module, jobs for project tracking, Departments & Inventory Management. The built in reporting is powerful, allowing me to analyze and review business health with my clients.

Pros

AccountEdge has a robust report menu that allows a user to slice and dice data for analysis. Report on projects for the life of the project across fiscal years. Report on different departments with segregated income statements.
For users who want to run payroll in house that is easily done through the payroll module. Print physical checks or direct deposit to employee's account, process payroll taxes and file year end W2s.
My personal favorites are time billing and retainers. As a service based business I can at my fingertips review how much money a client has on deposit with me and how much of that will be billed out at the end of the month. The integration with AccountEdge Mobile rounds it all out with being able to log my time on-site.
Last but not least AccountEdge Mobile in general, as the companion app for the desktop software is invaluable. My heaviest use is the spend money feature. Excellent for logging travel receipts & cash expenses while they are fresh on the brain. Really cuts back the data entry at the end of a trip and trying to recall what something may have been for.

Cons

While I absolutely love AccountEdge and feel it is a superior desktop solution there is always room for improvement. While all wish list items don't fit everyone's needs I think there is one we could universally agree upon. So, if I had to choose one thing I would like to see different I will have to say dynamic selection lists. While this is currently available on AE Mobile, it still hasn't come to the desktop. As someone who works on numerous files it would be incredibly helpful to be able to start typing either the name or account # and have AccountEdge narrow the selection down by character string.

Likelihood to Recommend

I feel AccountEdge is almost universally well suited for most small & medium businesses - either manufacturing or service based. There are a few caveats however. The first thing that needs to be assessed is how the product will be used. If a user desires a cloud based product, this may not the the right accounting suite for them. While there is some cloud functionality with the addition of AccountEdge Cloud as a data entry portal, it must be understood that ultimately the database resides somewhere on someone's desktop and continual syncing is required.

Another area that for some is tricky, is inventory valuation. The value is tracked by averaging the product cost vs first in first out (FIFO).

Once the user passes these initial questions, the versatility of the software makes it easy to accommodate a variety of business models. I especially use it with creatives - photographers, writers, agents, producers, artists, designers, etc. The job (project) tracking especially shines here with the facilitation of budget creation.

joAnn Ortiz

Owner at FlyDragon Consulting (1-10 employees)

Vetted Review

Reseller

15 years of experience

View profile

Give your business an edge with AccountEdge

Rating: 9 out of 10

Incentivized

March 27, 2015

Use Cases and Deployment Scope

I use AccountEdge for my company's accounting, including billing, accounts receivable, and retainers, accounts payable, and payroll. As a 'lone eagle,' I don't have any staff doing this, I do it myself. I started with it back in 1995, when it was called "MYOB" for "Mind Your Own Business." While the program is available both for Windows and Mac computers, I have always used it on a Mac. I have some clients who have used the PC version; I can work with their data file on my Mac without having to do special backups, because the data file itself is completely cross-platform compatible, unlike some competitive products.

Pros

Some of my clients have had international activity. For them keeping track of transactions in currencies other than the US dollar has worked very well, though it does mean having to have a history of exchange rates handy to get the correct rate for a transaction date.
The new "Retainers, Escrows, and Trusts" feature (since 2013) has been a welcome addition. I use it for clients who have prepaid for my services.
I make extensive use of the ability to export reports to Excel templates. Creating an Excel table from the export file, and then using Pivot Tables, I can summarize data in ways that expand what AccountEdge can do. For example, I can summarize cash receipts by payment type, and tie to the Forms 1099-K that the credit card companies send.
Another new feature I have started using is "Pay Payroll Liabilities." It provides an easy "check-off" of the taxes or other payables to specific agencies.
I love the ability to custom-design the chart of accounts. In most circumstances having four levels of detail is sufficient. But sometimes it would be nice to have another level or two, especially for manufacturing businesses. And when a client has put something that should be a "Cost of Sales" account into the "Expenses" section, it would be nice to be able to change the account type to get it to the correct section, so that the income statement puts it in the right place.
A feature I learned about some years ago can be very helpful if you discover that a correction needs to be made in a prior year — for example, sometimes a client will set up a purchase order, with a payment, and forget to convert it to a bill. If that conversion is done the next fiscal year, it puts the cash basis expense into the wrong year. But by "starting a New Fiscal Year" and choosing to go BACK a year (i.e., from 2015 to 2014) instead of the normal forward, you now can fix that mistake in the correct period. Then go back to the current fiscal year for ongoing transactions.

Cons

My biggest frustration, and one that I've mentioned to Acclivity for many years, is that it only permits opening nine windows at a time (plus the home window). I hit that limit almost daily, and then I have to decide what do I close so I can complete the transaction that needed the "9th" window.
The Accounts section includes two quick reports, "Analyze Profit and Loss" and "Analyze Balance Sheet. These can be filtered for the current month or any prior month in the current fiscal year. And that's fine most of the year, but at the beginning of the next year, when I haven't yet started the new fiscal year, these only go to December of the prior year. The regular reports for these can select "next year;" why can't these?
It would be helpful if the journal entry number would have one or two additional digits available. For example, when I am entering journal entries for a client, I would like to use a number such as CPA2014001, CPA2014002, etc. to distinguish what I enter from the "automatic" entries that AccountEdge does. But that's one more digit than AccountEdge allows, so if I had over 100 adjustments, I would run out of entry numbers.

Likelihood to Recommend

If you are doing your accounting on a Mac, this is the go-to accounting application. The major competitor doesn't come close in features. For both PC and Mac users, the major competitor does too many things inside a black box, so you don't know for sure how it comes up with some of the results it shows. AccountEdge doesn't have those hidden "features."

Thomas Healy

Shareholder in Finance and Accounting at Thomas E Healy CPA PC (1-10 employees)

Vetted Review

20 years of experience

AccountEdge for small businesses

Rating: 9 out of 10

Incentivized

July 22, 2014

Use Cases and Deployment Scope

The office employees (3 to 4) at a small custom frame company used the software to generate quotes, invoices, and keep track of payments. There was a part-time bookkeeper who used the software most frequently, but all office employees used AccountEdge on a daily basis.

Pros

Flexibility of payment terms. These were very easy to change as needed.
The quote function was helpful for long and detailed framing orders so that they could be written up once and converted into an invoice at the completion of a job.
For balance due the client records were very easy to sort through alphabetically, by amount due, chronologically by invoice date, etc.

Cons

You have an option to add a "discount" to invoices, and we would insert a negative value to generate a surcharge for rush orders. This generated confusion with our clients since the column read "discount", so perhaps AccountEdge can generate a surcharge column option.
NYC has a consolidated tax rate (8.875%), but AccountEdge would often use the default NY State tax of 4%. There did not seem to be a function to universally apply a NYC tax rate to all records. It was tedious to update all of our client records to use the NYC tax rate instead of NY State.

Likelihood to Recommend

It is well suited to small businesses in my opinion.

Verified User

General Manager (11-50 employees)

Vetted Review

2 years of experience

AccountEdge is the complete accounting software solution for Macintosh, if you need more than what other programs offer

Rating: 8 out of 10

Incentivized

July 16, 2014

Use Cases and Deployment Scope

We use AccountEdge for accounting in our own bookkeeping services company and we also support clients who use it, most commonly on Mac computers, but also on Windows. It is ideal for those clients who need robust job costing and/or inventory, as well as integrated payroll that passes payroll costs through to jobs seamlessly. Other things it supports that its closest competitor, QuickBooks for Mac, does not are retainers and escrow accounts, multi-currency, and product variations in inventory like color, size, etc. One unique feature is a third way to categorize transactions, so that you can label a transaction with a job, a category (like classes in QuickBooks) and a department, all at once. I know of no other small business accounting software that offers that, on Mac or Windows. Finally, there is a mobile app as well as web browser access to be able to add transactions (like invoices for customers or expenses at the point of purchase) and to track time and then sync the data back to the company file. Employees can be given access to that feature without accessing any company information. It also integrates with Shopify web stores and their own Enstore web store software too!

Pros

Complete Macintosh accounting software solution
Robust inventory with price levels, quantity price breaks, and item assemblies
Robust Job costing including progress billing, budgets, and profitability
Mobile and web apps to add transactions from anywhere to sync back to your company file
Integrated payroll
Retainers and escrow accounts
Three levels of transactions categorization-jobs, categories, and departments
Multi-currency
Network capable for multiple simultaneous users
Ability to see profitability on an individual invoice
Company file can be transferred back and forth between Mac and Windows with NO conversion needed.
Can import text files of practically any kind of transaction

Cons

Less user-friendly than QuickBooks for Mac, though not by much
Reports lack some flexibility in choosing what items to include or filter, as well as sorting flexibility
Does not retain data from previous years by default, which has both advantages and disadvantages

Likelihood to Recommend

It is well-suited to small to medium businesses who prefer Macs and have sophisticated accounting needs that are not handled by QuickBooks for Mac, like inventory, job costing, web store integration, and integrated payroll. It is especially helpful if non-accounting employees (and owners) need to do transactions and time tracking in the field and sync it back to the company file. However, it is not well-suited to micro businesses with owners who have limited accounting knowledge.

Brent Blackburn

Owner in Finance and Accounting at Keeping Books & Computing Consulting LLC (1-10 employees)

Vetted Review

Reseller

20 years of experience

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Reviews and Ratings

Give your business an edge with AccountEdge

Rating: 9 out of 10

Incentivized

March 27, 2015

Use Cases and Deployment Scope

Pros

Some of my clients have had international activity. For them keeping track of transactions in currencies other than the US dollar has worked very well, though it does mean having to have a history of exchange rates handy to get the correct rate for a transaction date.
The new "Retainers, Escrows, and Trusts" feature (since 2013) has been a welcome addition. I use it for clients who have prepaid for my services.
I make extensive use of the ability to export reports to Excel templates. Creating an Excel table from the export file, and then using Pivot Tables, I can summarize data in ways that expand what AccountEdge can do. For example, I can summarize cash receipts by payment type, and tie to the Forms 1099-K that the credit card companies send.
Another new feature I have started using is "Pay Payroll Liabilities." It provides an easy "check-off" of the taxes or other payables to specific agencies.
I love the ability to custom-design the chart of accounts. In most circumstances having four levels of detail is sufficient. But sometimes it would be nice to have another level or two, especially for manufacturing businesses. And when a client has put something that should be a "Cost of Sales" account into the "Expenses" section, it would be nice to be able to change the account type to get it to the correct section, so that the income statement puts it in the right place.
A feature I learned about some years ago can be very helpful if you discover that a correction needs to be made in a prior year — for example, sometimes a client will set up a purchase order, with a payment, and forget to convert it to a bill. If that conversion is done the next fiscal year, it puts the cash basis expense into the wrong year. But by "starting a New Fiscal Year" and choosing to go BACK a year (i.e., from 2015 to 2014) instead of the normal forward, you now can fix that mistake in the correct period. Then go back to the current fiscal year for ongoing transactions.

Cons

My biggest frustration, and one that I've mentioned to Acclivity for many years, is that it only permits opening nine windows at a time (plus the home window). I hit that limit almost daily, and then I have to decide what do I close so I can complete the transaction that needed the "9th" window.
The Accounts section includes two quick reports, "Analyze Profit and Loss" and "Analyze Balance Sheet. These can be filtered for the current month or any prior month in the current fiscal year. And that's fine most of the year, but at the beginning of the next year, when I haven't yet started the new fiscal year, these only go to December of the prior year. The regular reports for these can select "next year;" why can't these?
It would be helpful if the journal entry number would have one or two additional digits available. For example, when I am entering journal entries for a client, I would like to use a number such as CPA2014001, CPA2014002, etc. to distinguish what I enter from the "automatic" entries that AccountEdge does. But that's one more digit than AccountEdge allows, so if I had over 100 adjustments, I would run out of entry numbers.

Likelihood to Recommend

Thomas Healy

Shareholder in Finance and Accounting at Thomas E Healy CPA PC (1-10 employees)

Vetted Review

20 years of experience