ProcessMaker Reviews & Insights

Score9 out of 10

15 Reviews and Ratings

Community insights

TrustRadius Insights for ProcessMaker are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clean and Easy User Interface: Users have praised the clean and easy-to-understand user interface of the product. Several reviewers stated that it is not overwhelming and provides a smooth experience from the moment you log in.

Drag and Drop Workflow Maker: The drag and drop interface of the workflow maker was highly appreciated by users. Many reviewers mentioned that it allows for easy visualization and implementation of desired elements on the screen, making the process design easier compared to other programs tested.

Easy Accessible for Anyone: Reviewers highlighted that this program is easy to access for anyone, emphasizing its ease of understanding. Some users felt confident using this product as they believed that almost anyone can learn to use it quickly and efficiently, even if there might be some complications along the way.

ProcessMaker Reviews

4 Reviews

Mid-sized Companies (51-1,000 employees)

ProcessMaker An excellent tool for process automation

Rating: 7 out of 10

Incentivized

April 9, 2025

Use Cases and Deployment Scope

We use ProcessMaker within our organization in many different ways. We use it for creating forms, executing and managing processes through platform's interface, reporting and improving processes based on data and performance and designing and automating business process using its Business Process Model and Notation (BPMN) modeler.

Pros

Form creation
Integrations
Reporting

Cons

Automate production releases
Fix the performance issues with big processes
Simplify the user interface

Likelihood to Recommend

Some areas where ProcessMaker is well suited for us is centralized form submission, integrations with other systems, task automation and creating audit trails. Some areas where less appropriate for us is if you need to run a big process or multiple big processes, that will be an issue due to performance reasons. Also the documentation management and searching capabilities is not good if that would be a need.

Alternatives

IBM Business Automation Workflow, Blueprint Platform and CMW Platform

We looked at all and tested some with the final recommendation being for ProcessMaker. The features the were key to our decision making were its easy integration options and capabilities, its open source version for our extended customization needs and its ease of use and web based access for easy access form anywhere.

Verified User

Vice-President in Information Technology (Banking company, 501-1000 employees)

Vetted Review

2 years of experience

Powerful Workflow Platform

Rating: 9 out of 10

Incentivized

March 26, 2025

Use Cases and Deployment Scope

ProcessMaker is used to run various applications in our organization. With the goal of cutting cost, our organization has moved over 15 applications that we use to patronize from third-party's to the platform. We have now created Document management, Reimbursement , Vendor Contract Management and many other applications on the platform

Pros

It handles libraries very well. you can input various libraries during the development of a process
ProcessMaker runs scripts efficiently and the error codes are very clear to understand
Onboarding a process is not too cumbersome

Cons

Needs to improve with Integrations with other applications
Improve on resource consumption

Likelihood to Recommend

It is well suited for running simple programs that manages day to day task. If you are looking to integrate other applications or OEMs , it is not that efficient.

peter awortwe

IT Asset and Configuration Analyst, Service Catalog Manager, Knowledge Manager in Information Technology at Eprocess ISA (Information Technology & Services, 201-500 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

ProcessMaker - Best for the Basics and New Users

Rating: 9 out of 10

Incentivized

February 11, 2019

Use Cases and Deployment Scope

I reviewed ProcessMaker as part of an initiative to find the best fit for a local school. They had an issue with efficiency and spending time on the right tasks. They were spending too much time in trivial things which could be automated, and doing these things on paper, so they were easily spending at least a full day's worth of time doing these things. My role was to come in and find a solution which addresses both their efficiency issues and making sure the process is more refined. They wanted to spend more time working on the relationship with customers and not simply filling out paperwork day after day.

Pros

User interface. It is clean and easy to understand. You won't get overwhelmed the second you log in.
The workflow maker. With a drag and drop interface, you can easily visualize and implement what you want on the screen. Out of all the programs we tested, this one had the easiest process maker and designer.
Ease of understanding. My biggest recommendation would be that this program is easy to access for anyone. There are complications (see negatives) but this program can be implemented quickly and efficiently, and nearly anyone can learn to use it. You will not feel like you are in the dark with it.

Cons

Complications when you get to the more advanced pieces. When trialing, I found that the more advanced a process got, the more complicated it got for me in coding. When you begin using the more advanced features, you will find that you need to have a basic knowledge of coding - otherwise you won't go any further. This was my sole issue. Unfortunately, it was one that would have brought the school to a grinding halt if they were to ever get more complicated than they were.

Likelihood to Recommend

I loved it. You will not get an easier interface. You can develop workflow processes in a simple way, one which allows anyone to understand what you are trying to accomplish; however, you will get into some issues if your employees are scared of coding (when you get to the advanced features). For some, this will never be an issue as the knowledge you need is very basic. But for the school I was working with, it would have stopped them cold.

Alternatives

KiSSFLOW

In the short run, ProcessMaker blows KiSSFLOW away. It is easy to understand and use. But in the long run, once you get into more complicated actions, they equal out. The price was right, and while we eventually went for another option, ProcessMaker would have been the next choice had it not implied a future where they would stand still in the face of more advanced options.

Patrick Stephens

Director Of Communications at The Suzuki School (Education Management, 51-200 employees)

Vetted Review

2 years of experience

View profile

The product has potential

Rating: 4 out of 10

Incentivized

Use Cases and Deployment Scope

We use ProcessMaker for deal closings. The product serves as a checklist.

Pros

Customizable
Intuitive

Cons

Frequent errors and unsatisfactory fixes
Missing functionalities
Messy interface

Likelihood to Recommend

ProcessMaker is well suited for simple deals, but not flexible to account for "exceptions" or "unique" scenarios that appear on a deal-by-deal basis.

Alternatives

Notion

Verified User

Employee (Investment Management company, 201-500 employees)

Vetted Review

1 year of experience

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ProcessMaker - Best for the Basics and New Users

Rating: 9 out of 10

Incentivized

February 11, 2019

Use Cases and Deployment Scope

Pros

User interface. It is clean and easy to understand. You won't get overwhelmed the second you log in.
The workflow maker. With a drag and drop interface, you can easily visualize and implement what you want on the screen. Out of all the programs we tested, this one had the easiest process maker and designer.
Ease of understanding. My biggest recommendation would be that this program is easy to access for anyone. There are complications (see negatives) but this program can be implemented quickly and efficiently, and nearly anyone can learn to use it. You will not feel like you are in the dark with it.

Cons

Complications when you get to the more advanced pieces. When trialing, I found that the more advanced a process got, the more complicated it got for me in coding. When you begin using the more advanced features, you will find that you need to have a basic knowledge of coding - otherwise you won't go any further. This was my sole issue. Unfortunately, it was one that would have brought the school to a grinding halt if they were to ever get more complicated than they were.

Likelihood to Recommend

Alternatives

KiSSFLOW

Patrick Stephens

Director Of Communications at The Suzuki School (Education Management, 51-200 employees)

Vetted Review

2 years of experience

View profile