Prodigal

Prodigal is a cloud-based Consumer Finance Intelligence solution that offers collection agencies, healthcare providers, and lenders with the tools they need to optimize their operations. The software enables companies to extract insights from agents' conversations with borrowers and patients, which can enhance profits, experience, and compliance. ProAssist feature guides agents through calls by replacing fixed scripts with flexible prompts triggered by 100 conditions, while the ProNotes feature automates call notes creation revealing actionable insights for continuous improvement.

Prodigal uses an intent engine that combines artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) technologies. These enable it to analyze every conversation's context and implications accurately. Additionally, the software equips organizations with customer or patient-facing outreach agents to provide world-class customer service consistently using tone and emotion cues without ever overlooking compliance disclosures. Lastly, replacing dubious spreadsheets with automated scorecards accompanied by dynamic reporting helps boost compliance while focusing on exceptions instead of leaving chance in traditional two-audit processes.