What is ProHance?
ProHance is a cloud-based enterprise workforce analytics solution that optimizes workforce performance and processes. ProHance’s analytics engine combined with its process automation capabilities aim to drive measurable business outcomes, improve decision making, and enable continuous improvement.
Work Time Module
Provides actionable insights on work-related time metrics
Work time module provides the analytics and key insights for the organization to manage the new- age hybrid workforce.
- 80+ out of the box reports and a report builder
- Activity Dashboard: Summary of work time metrics and provides options to drill down at various hierarchy levels
- Workload Analysis: Provides complete work pattern analysis across teams, processes and locations
- Attendance: Consolidated availability of hybrid workforce
- Time Sheet: Automated time sheet and schedule adherence for individuals
- Current Activity: Real time analytics to take informed decisions
Work Output Module
Users can compare key business metrics against time metrics, and integrate business metrics into ProHance and draw insights to improve business performance.
- Output comparison with multiple time dimensions
- Inter-team and Inter-operator Comparison
- Normalisation for different work types
- Target Vs achievement
- 3rd Party Integration
- This module helps in segmentation analysis across dynamic attributes
Advanced Analytics Module
Lean Management and Deep Analytics on Time Metrics, with Multi-dimensional variation analysis and long- term trends for work time metrics.
- Benefit Realization Calculator along with ‘What-if’ scenarios
- Distribution Analysis
- Work Zone & Context Switching
- Activity-based variation
- Top and Bottom users
- Competency based analysis
Workflow Module
A Work Management Platform and workflow tool which helps improve prioritization, allocation, and real management of business-related tasks; and empowers enterprises to improve the resource allocation
- Job Prioritization based on sensitivity, value, or any other key attribute
- Real-time Task Tracking - Track the turnaround time and other metrics
- Advanced Allocation Algorithms – Based on Capacity/Priority
- Reporting engine to notify individuals and managers on areas to focus on
- Measure Service Level Adherence and Average Handling Time for business activities
- Create quality parameters and measure the quality of the process
Asset Optimization Module
Maximise usage of IT infrastructure. Provides visibility on utilization of Infrastructure (Seats, Hardware and Software), thereby reducing overall capital and operational costs.
- Measure utilization levels of chargeable software
- Automated asset & inventory reports
- Seat Utilization by period and teams
- In-Focus Software Usage
- End Point Actions through ProHance
- Identify restricted software used within the organisation
Screen Recording Module
A data protection module that protects the user's organisation’s confidential information in the hybrid work environment
- Feature to protect confidential data or create standard operating procedures
- On Demand Screen Capture
- Trigger based screenshots or videos
- Flexibility to choose type of activities, user roles, and duration for capture
- Detailed reporting from team level to hourly level for compliance audits
- Provides useful inputs for coaching and training, operations risk management, and process documentation
Face Recognition Module
The Face Recognition module have a control mechanism to protect data while employees are working from home. It covers all the following use cases:
- User Validation – Identification of Valid vs Invalid User
- Shadow Recognition – Detection of Multiple Users
- Object Recognition – Detection of Unidentified Objects
- Away Detection – No Face Detection
Categories & Use Cases
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
FAQs
What is ProHance?
ProHance is a cloud-based enterprise workforce analytics solution that optimizes workforce performance and processes. ProHance’s analytics engine combined with its process automation capabilities aim to drive measurable business outcomes, improve decision making, and enable continuous improvement. ProHance boasts users among organizations across the globe, including Shared Services, BPO, KPO, and other IT Services organizations.