Proofpoint Security Awareness Training Reviews and Ratings

Rating: 10 out of 10

Score

10 out of 10

Community insights

TrustRadius Insights for Proofpoint Security Awareness Training are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

The user reviews provide several valuable recommendations for using Proofpoint or similar software for training in cybersecurity. One recommendation is to take the time to set up good, functional phishing campaigns to effectively improve security posture. Another suggestion is to thoroughly compare other platforms to find better functionality at a similar price point. Lastly, it is recommended to request a trial of the product to assess its suitability for specific requirements and explore all available options before making a purchase decision.

Reviews

46 Reviews

Totally satisfied with PSAT

Rating: 9 out of 10

Incentivized

December 1, 2022

Use Cases and Deployment Scope

PSAT (Proofpoint Security Awareness Training) has been selected over another competitors, due to its large experience on phishing/e-mail protection. We rely on PSAT to recommend to our customers as so internal use.

Most of the environments are allowed to use it, due to its easy way to run. In our experience, We didn't find any problem at any size of company so far.

Pros

Reliability
Large coverage of phishing samples
Reports and summaries

Cons

Prices are still above of the market average

Likelihood to Recommend

PSAT is recommended in most part of the organizations. But in my point of view, the companies that already have governance processes implemented, could extract better results.

Our experience has shown that the maturity level is directly related to how users face the threats.

Rodrigo Henrique

Marketing and Product Manager in Marketing at Gantech Information Safety (11-50 employees)

Vetted Review

Reseller

4 years of experience

View profile

Proofpoint Security Awareness Training review

Rating: 10 out of 10

Incentivized

November 21, 2020

Use Cases and Deployment Scope

Proofpoint Security Awareness Training is used for phishing simulations and end user education across the company. It's been the most effective way for teaching our users how to spot phishing attacks AND also easily report the phishing emails for response by our security operations team.

Pros

Short, quick, easy training videos
Phish alarm reporting capabilities are excellent
Reporting makes it easy to report metrics on education

Cons

Integrating reporting from other modules would be helpful

Likelihood to Recommend

Proofpoint acquisition of Wombat was simply brilliant foresight. The ability to combine user susceptibility, phish reporting capabilities and their targeted attack prevention module makes the overall solution very effective!

Mike Kelley

CISO (Chief Information Security Officer) in Information Technology at EW Scripps (5001-10,000 employees)

Vetted Review

2 years of experience

Fantastic product for corporate security awareness and cybersecurity controls

Rating: 10 out of 10

Incentivized

November 6, 2020

Use Cases and Deployment Scope

As part of our Cyber Security controls, we were required to do Security Awareness Training for our staff. In the first year, we did it as an in person session. However, the following year we came across the Proofpoint Solution. We now use it for Security Awareness Training for our staff across the whole organization, and also for phishing simulation exercises.

Pros

Awareness training for our users
Phishing simulation exercises
Easy administration

Cons

Adding more phishing simulation exercises
PhishAlarm needs improvement
TRAP needs to have a Cloud option, instead of on premise

Likelihood to Recommend

Ideal for organizations who want to be to up their cybersecurity controls: user security awareness training, phishing simulations exercises, easy reporting button for users - works with Outlook web, mobile and desktop apps. Great reporting and dashboard features with executive summaries.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

1 year of experience

Would not recommend

Rating: 1 out of 10

Incentivized

September 3, 2020

Use Cases and Deployment Scope

We're using Proofpoint for security awareness training courses and phishing simulations for the whole company.

Pros

Offers managed service
Provides average click rate for some templates

Cons

Auto-enrollment not supported for clicks on data entry and attachment campaigns
Does not translate any custom templates or emails
Training courses are not available in all languages despite being advertised so
Cannot send language specific emails to users
Cannot assign language specific training courses to users
LMS cannot prevent duplicate assignment of trainings
Auto-enrollment functionality is very limited
Users need to be in separate campaigns to receive separate courses

Likelihood to Recommend

Based on the cons I listed and my experience with other training providers, I would not recommend Proofpoint.

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

A Great Security Awareness Training Platform

Rating: 9 out of 10

Incentivized

May 13, 2020

Use Cases and Deployment Scope

We use Proofpoint's ThreatSim phishing simulator and training modules to educate our end-users about phishing and security awareness; PhishAlarm to allow our end-users to report suspicious email, and PhishAlarm Analyzer to help us with triaging suspicious emails that are reported. These solutions are used across our entire enterprise at WestCare.

Pros

Variety of Phishing Simulation Templates
Active Directory Synchronization Options
Detailed Reporting Options

Cons

Ability to Remove False Positives from Simulation Results
Additional Abilities to Customize Training Modules

Likelihood to Recommend

Proofpoint Security Awareness Training is a great solution that is competitively priced and meets the phishing and security awareness needs for organizations of varying size and industry. For users of Proofpoint's email security products, there are additional integration options. For larger organizations that do not have Active Directory or LDAP (which should be few), maintaining users within the system could become tedious.

Verified User

C-Level Executive in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

Great Security Awareness option....especially if you're on a tight budget

Rating: 7 out of 10

Incentivized

December 9, 2019

Use Cases and Deployment Scope

We are utilizing the Proofpoint Security Awareness Training across all lines of business at this time. This platform allows us to educate our employees about various IT Security related threats that they are likely to encounter. We also use it for metrics as it relates to education improvement as well as compliance (for Cyber Security Insurance purposes).

Pros

The modules are easy to follow and relatively quick to complete.
The ability to integrate (read) data from our Active Directory really helps to import user lists into the program.
Good variety of domains to select from for URLs inside of simulated Phishing emails.

Cons

The lowest tier of Education modules is somewhat sparse. More modules are available if you select a higher one.
The initial setup can be a bit time-consuming to get the user lists to configure/imported (based on OU).
The initial setup can be a bit time-consuming to get the user lists to configure/imported (based on OU).

Likelihood to Recommend

The Proofpoint Security Awareness Training is an ideal solution for companies trying to improve user education related to IT Security related topics. The modules are pretty easy to understand; even non-technical people can follow along without much difficulty. Depending on how your Active Directory environment is laid out (specifically your OU structure), it can be difficult to get only specific users imported. I think this is an ideal solution for a first-time Security Awareness training platform implementation. Once your users get educated on the initial rounds, you may want to increase the Tier level or inquire about alternatives.

Verified User

Analyst in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

Proofpoint Security Training

Rating: 8 out of 10

Incentivized

October 30, 2019

Use Cases and Deployment Scope

We use a few of their modules. i.e. PhishAlarm, ThreatSim, and CyberStrength. We use PhishAlarm to let users notify IT when they get phishing emails. These notifications get sent to all of members of a distribution list where the team will review them. We use ThreatSim to send out phishing emails to test our users on their cybersecurity education through the CyberStrength module.

Pros

Their CyberStrength training modules are up to date and are very relevant in today's cybersecurity world. This definitely helps us keep our users up to date with all of today's threats.
Their support team is great. I get a reply within an hour when I need help with something which gives me confidence in deploying training to the whole company.
Their phishing tests are also always up to date. This allows us to really test our users to see if they are paying attention to the training we send out.

Cons

Managing users is a little tricky, I hope in the next end user sync update, it automatically pulls new active users into the platform without having to run a script to start the sync process. It also needs the ability to remove users from the platform or mark the users as inactive when a user is offboarded from AD.

Likelihood to Recommend

Proofpoint Security Awareness Training is can be used in all companies no matter the size.

Verified User

Employee in Information Technology (501-1000 employees)

Vetted Review

3 years of experience

Happy with Proofpoint!

Rating: 9 out of 10

Incentivized

September 25, 2019

Use Cases and Deployment Scope

Proofpoint Security was used by our organization for about a year. It was used to deliver security training to the entire organization. It addressed the need for training in the area of cybersecurity.

Pros

The Administrator interface was easy to use. It's important for users to be able to create training fast, efficiently and professionally.
The content was timely and relevant. Our employees really enjoyed the training!
The reporting function was easy to use.

Cons

At the time that I used the system, there wasn't an easy way to create sequential learning. It appeared more complicated than I expected.
To add users to a campaign you had to push the due date out. If only someone could figure out how to solve this!

Likelihood to Recommend

Proofpoint Security is well suited for companies looking to upskill their employees in the area of cybersecurity. They really do a good job to make it fun, easy and a challenge.

Dianna Moses

Sr Training Specialist in Human Resources at Logicalis (1001-5000 employees)

Vetted Review

1 year of experience

Proofpoint Security Review

Rating: 8 out of 10

Incentivized

September 25, 2019

Use Cases and Deployment Scope

The company needed to provide online security training as opposed to face-to-face training. Users across the whole company and its affiliates have started using the system, and the aim is to satisfy audit and compliance requirements while providing the employees with proper security awareness training and knowledge. Training is provided in a systematic manner without overloading the employees.

Pros

Easy to use.
Easy for employees to understand.
Provides training and phishing simulation.

Cons

The assessments probably need some review (some answers don't make sense).
Easier integration with existing systems.

Likelihood to Recommend

In general, it is well suited for companies that require training and have to satisfy compliance requirements. The system is easy to use, and campaigns are prepared in a smooth UI. It is not easy to customize the training to suit the needs of the company especially when it comes to adding/removing material.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

Employees are the first line of defense!

Rating: 10 out of 10

Incentivized

September 24, 2019

Use Cases and Deployment Scope

Currently, Proofpoint Security Awareness Training is being used company-wide with a few of the courses (phishing). With the IT staff, more of the modules are being assigned. We are also assigning the Intro to Phishing to all of our third-party distributors globally. So far, we have been getting favorable reviews from the training. I've also had a few other departments assess and give feedback on a few of the modules.

Pros

There is nothing new under the sun. Don't reinvent the wheel when it comes to security training. It is plug and play with Proofpoint Security Awareness Training!
The information in the training courses is up to date. I hope they continue to update the materials!
Languages. This is HUGE for us. Most of the modules are available in a wide variety of languages.

Cons

Updating courses (2-3 year rotation) to stay current with what is in the news and addressing those topics in security training.
The phishing courses are great (Phil and Phyllis) but the fish and cartoons could be changed to tell the same story in a new way. What about an immunization record?
More availability for customization before adding modules to our LMS. Giving us the ability to add our logo or company name would be great when choosing the SCORM file route.

Likelihood to Recommend

Phishing is a great course for us to be able to assign to our distribution partners. We have had a few phishing breaches and we recognize how important it is to educate our distributors in the field. Since we assigned the Intro to Phishing this year through Proofpoint Security Awareness, I would like to have the flexibility to assign the same course next year for new distributors as they onboard. With existing distributors, I don't feel 100% comfortable with assigned Phil and Phyllis. The cartoon fish is a bit cheesy.

Verified User

Manager in Customer Service (10,001+ employees)

Vetted Review

3 years of experience

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Reviews and Ratings

Employees are the first line of defense!

Rating: 10 out of 10

Incentivized

September 24, 2019

Use Cases and Deployment Scope

Pros

There is nothing new under the sun. Don't reinvent the wheel when it comes to security training. It is plug and play with Proofpoint Security Awareness Training!
The information in the training courses is up to date. I hope they continue to update the materials!
Languages. This is HUGE for us. Most of the modules are available in a wide variety of languages.

Cons

Updating courses (2-3 year rotation) to stay current with what is in the news and addressing those topics in security training.
The phishing courses are great (Phil and Phyllis) but the fish and cartoons could be changed to tell the same story in a new way. What about an immunization record?
More availability for customization before adding modules to our LMS. Giving us the ability to add our logo or company name would be great when choosing the SCORM file route.

Likelihood to Recommend

Verified User

Manager in Customer Service (10,001+ employees)

Vetted Review

3 years of experience