Provide Support Live Chat Reviews & Insights

Score8.8 out of 10

5 Reviews and Ratings

Community insights

TrustRadius Insights for Provide Support Live Chat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Affordability: Users appreciate the affordability of Provide Support, with many stating that it provides good value for the price. Some reviewers specifically mention that it is a cost-effective solution for their support needs.

Quick and responsive customer service: The quick and responsive customer service of Provide Support is highly praised by users. Many reviewers highlight the helpfulness and knowledge of the customer support team, expressing their gratitude for the assistance they receive when facing issues they cannot resolve on their own.

Ease of use and reliability: Users emphasize the ease of use and reliability of Provide Support. They find it easy to navigate and set up, with some mentioning that they were able to add users in just a click of a mouse. Additionally, reviewers appreciate that the software functions smoothly without encountering significant bugs or glitches, allowing them to carry out their tasks efficiently.

Reviews

3 Reviews

Provide Support Live Chat

Rating: 10 out of 10

Incentivized

March 14, 2020

Use Cases and Deployment Scope

Provide Support Live Chat is being used to support our online sales effort via to corporate eCommerce system.

Pros

View active website shoppers
Answer product and support questions

Likelihood to Recommend

Provide Support Live Chat is wonderful at enabling my support team to help our clients find the products they need.

Steven Woodall

General Manager in Corporate at Reliant Business Products (11-50 employees)

Vetted Review

7 years of experience

View profile

Excellent Real Time Chats

Rating: 9 out of 10

Incentivized

March 13, 2020

Use Cases and Deployment Scope

Provide Support Live Chat is currently being used by my Customer Service Department. It allows customers to visit our website and ask questions concerning products we sell. We currently have 3 active users that are interacting with potential customers between 7:00 am and 4:30 pm, Mondays - Fridays. All interaction is real time.

Pros

Allow potential customers to ask specific questions about products.
Saves time by eliminating scammers by questions my team asks.
Allows Customer Service to gain information that will be pertinent for future purchases.
Allows potential customers to gain a quick answer as opposed to researching entire website.
Real time interactions are always better than simply surfing a website.

Cons

Does not allow us to flag a particular 'consumer' as a scammer.

Likelihood to Recommend

Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.

Kimberly Graham

Operations Manager at Emergent Safety Supply (11-50 employees)

Vetted Review

6 years of experience

Provide Support Live Chat, simple, inexpensive, live chat option for websites

Rating: 10 out of 10

Incentivized

March 10, 2020

Use Cases and Deployment Scope

Provide Support Live Chat is used by our sales and support teams to provide live chat assistance to current and potential customers. This allows customers to easily contact our representatives without having to call or fill out an online form. In this day and age, customers are more likely to reach out via chat than they are by phone or email.

Pros

Incoming chat notifications
Easy to add additional operators to the room
Easy to see information of the person you are chatting with
Chat transcripts are automatically emailed

Cons

Auto-login, so you don't forget to login in the morning
Operator chat window seems outdated
Billing could be more clear

Likelihood to Recommend

Provide Support Live Chat is well suited for any company that is looking to have a live chat option on their website. Having multiple ways for customers to contact you is very important in all industries, so I cannot think of a situation where you wouldn't want to use live chat on your website.

Tim Regas

General Manager in Corporate at KEYLOK (11-50 employees)

Vetted Review

5 years of experience