Raiseaticket Reviews & Insights

Score9 out of 10

3 Reviews and Ratings

Community insights

TrustRadius Insights for Raiseaticket are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Raiseaticket has been praised by users for its ease of use and efficiency in tracking tickets and KPIs. Users have found the platform's dashboard navigation to be simple and intuitive, making it easy to set up and use. This has been particularly helpful for remote teams, as Raiseaticket provides a shared ticketing space and integration support. The analysis sections for reports are straightforward and easy to understand, allowing users to quickly gain insights from their data.

The UI of Raiseaticket is clean and functional, resembling HTML backend software. While some users have expressed a desire for more branding controls in email responses and front-end white labeling, they have still found the system easy to implement, even with little IT knowledge. Raiseaticket has streamlined working practices and made the ticketing process easier for users. Overall, users have had a positive experience with Raiseaticket, praising its functionality and prompt support.

Some users have suggested improvements such as providing customized forms and the option to add a logo. Despite these suggestions, Raiseaticket has proven effective in structuring support teams and improving customer support. Users have successfully implemented the product across various departments and even pitched it to clients. With its flexibility, ease of use, and ability to provide all necessary information on-screen, Raiseaticket has been instrumental in providing convivial and quick customer support while minimizing potential problems and ensuring customer satisfaction.

Raiseaticket Reviews

3 Reviews

Got customer support problem, you can Raiseaticket.

Rating: 9 out of 10

Incentivized

July 5, 2022

Use Cases and Deployment Scope

As our product includes day-to-day services to customers It's essential to have convivial and quick customer support around all the aspects of the application usage, With Raiseaticket it's effortless to interact with the customers with our customer service center while making sure that customers are happy at the same time their potential problems are minimized with a limited period of time.

Pros

Unique user support request can be categorized within SLAs
Templates are unique and integration is smooth.
reporting and ticket tracking is also good.

Cons

Some times slack notifications frequency is not correct.
Email templates should be provided.
Also it will be great to have a macro function like excel where people can record the tickets to auto assignment.

Likelihood to Recommend

Raiseaticket definitively serves its purpose, It's already hard to run a customer service, and imagine if you have to maintain a CRM along with this, that's where this tool comes into the picture they'll manage the CRM for you while you can focus on the customer support.
It's well suited for interacting with customers and helping them to resolve their issues quickly which led to greater feedback.
Sometimes customization can be trickier as the userbase grows over time.

Verified User

Engineer in Quality Assurance (1001-5000 employees)

Vetted Review

1 year of experience

Best & Free Ticketing Tool For Small & Medium Businesses

Rating: 9 out of 10

Incentivized

July 2, 2022

Use Cases and Deployment Scope

We use this tool in our business where it works as our support system. We have created a ticketing system for our users who are facing issues. Users can easily raise tickets by selecting the correct subject and category in a moment through this tool. Now our support agents don't need separate emails to access the issues or tickets. Here every agent with different roles can access their assigned tickets according to category and reply to them front the same platform. We also use this tool for our internal support where our team can raise tickets on any bugs, or technical issues and they don't need to find higher authority email addresses or usernames. Here this tool helps to connect with the perfect team for resolution. It helped our internal system and our end-users as well. Here we can respond to our user's problems through our available agents without any down hours.

Pros

Analysis of category of tickets.
Cheap Pricing with great support.
Multiple channels to create tickets.
Customisation of SLAs with ticket types.

Cons

Addition of more channels to raise tickets.
Short period tickets validity.
Issues while doing signup. You don't have option to resend setup emails.
Variety of templates to emails.
Customized report downloading issues.

Likelihood to Recommend

Raiseticket is the best tool to implement a support system for your business whether it is a small or medium business. If you have limited agents to manage the support team then it will help you to improve your support quality with timely resolution. It will analyse the ticket category and give the team keywords to close the ticket successfully with proper resolution. As it is a web-based tool, you can access this from any device from anywhere. During COVID-19 it helped our team to support our users from remote locations easily. You can also implement these on-site premises which are cheaper than others. But when it comes to modern technology, it is not providing email templates and you have to customize on your own which is a little difficult and time taking. While downloading monthly reports or customized reports it gives errors multiple times. Although we haven't faced any server down with this tool it is a little slow.

Rajkishore Mohapatra

Founder & CEO in Corporate at Mohapatra Enterprises (11-50 employees)

Vetted Review

2 years of experience

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Raiseaticket - A great contender to the big three

Rating: 10 out of 10

May 4, 2019

Use Cases and Deployment Scope

We started by implementing Raiseaticket in the ICT department, and following the success it has made within such department, we have started rolling it out throughout the company, along with pitching it to our clients. The system is extremely flexible and can satisfy all our demands and more. The interface is extremely easy to use but holds all the necessary info you need ready to view on-screen.

Pros

Keep track of threads and pinpoint similar issues already raised.
Reporting is extremely good and holds all the info you'll need.
Developers take on-board feedback. After a year, we're still getting new features which we didn't even think we needed.

Cons

Pre-set templates could use a bit of a revamp, but nothing major.

Likelihood to Recommend

In our 400+ employee company, keeping track of all requests had become impossible for the ICT department. Raiseaticket has solved this by giving agents access to see ticket statuses, and the ICT employees the ability to manage such requests properly. An added bonus was reporting, which made management very happy and gave a clearer picture of what the department is facing, and how they're doing with the SLAs.

CJ Garzia

Senior ICT Executive in Information Technology at Centrecom - Premium Customer Service Solutions (201-500 employees)

Vetted Review

1 year of experience

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