Campaign & list management
Users can create and modify contact lists/calling campaigns.
Cat avg: 7.2
Top Performing Features
Outbound dialing
Allows reps to quickly and automatically make outbound sales calls based on call lists.
Cat avg: 8
Inbound routing
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
Cat avg: 7.4
Custom caller ID
Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.
Cat avg: 7.8
Worst Performing Features
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Cat avg: 6.8
Dialer compliance
The software supports FTC regulations around time zones and dropped calls.
Cat avg: 8
Contact preview
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
Cat avg: 7.7
Readymode Features from Reviews
Preview Dialer
Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.
7.3-2%
Contact preview
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
Category average: 7.7
Call notes & tags
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
Category average: 7.4
Automatic call logging
Dialer automatically logs all calls (successful/attempted).
Category average: 7.5
Core Dialer
Features that support sales calls with automatic dialing.
7.9+4%
Outbound dialing
Allows reps to quickly and automatically make outbound sales calls based on call lists.
Category average: 8
Inbound routing
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
Category average: 7.4
Custom caller ID
Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.
Category average: 7.8
Click-to-call
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
Category average: 8
Dialer contact import
Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.
Category average: 7.4
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Category average: 7.2
Call Follow-up and Quality Assurance
Features that allow salespeople to understand call activity and respond/take future action based on call activity.
6.8-9%
Follow-up calls
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Category average: 7.8
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Category average: 6.8
Dialer compliance
The software supports FTC regulations around time zones and dropped calls.
Category average: 8
Readymode Features from the Vendor
Dialer Logistics
Vendor-reviewedPredictive dialer
Dials multiple numbers at once; connects the salesperson if a live speaker answers.
Preview Dialer
Vendor-reviewedContact preview
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
Dialer-CRM integration
Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.
Built-in CRM
Dialer includes some built-in CRM features.
Call notes & tags
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
Automatic call logging
Dialer automatically logs all calls (successful/attempted).
Core Dialer
Vendor-reviewedOutbound dialing
Allows reps to quickly and automatically make outbound sales calls based on call lists.
Inbound routing
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
Custom caller ID
Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.
Click-to-call
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
Dialer contact import
Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Call Follow-up and Quality Assurance
Vendor-reviewedSales emails
Includes email functionality for nurturing warm leads or contacting people who were unavailable via phone. Emails can be sent within the dialer software interface.
Follow-up calls
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Appointment scheduling
Users can schedule appointments and manage appointments including time slots.
Calendar sync
The dialer software syncs with electronic calendars, such as Google Calendar and Outlook.
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Dialer call recording
The dialer software allows phone conversations to be recorded.
Dialer call monitoring
The dialer software allows phone conversations to be monitored for coaching purposes; related to sales performance management.
Dialer compliance
The software supports FTC regulations around time zones and dropped calls.
Additional Features
Vendor-contributedAgent and Dial-List Prioritization
Agent Callback Calendar
Agent Extensions / Voicemail / Forwarding
API Capabilities
Appointment Calendars
Automated Tasks
Blended Inbound/Outbound Dialing
Call Recording
Caller ID Proximity Matching
Conference Calling
CRM Built In
Custom Agent Statuses
Custom Agent Dispositions and Queues
Custom Do-Not-Call List
Custom Profile Fields
Dialer-Speed Configuration
Dynamic Scripts
Firewall Built In
Inbound Agent Intercept
Inbound Queue Strategy
Inbound Queues (Unlimited)
Inbound Queue Voicemail
Instant Messaging
IVR (Advanced Configuration)
Lead Targeting
Live Floor Monitoring
Live Transfers
Reporting and Analytics
Third-Party Lead Posting
VOIP and Webphone Built In