Really Simple Systems Reviews & Insights

Score7.6 out of 10

43 Reviews and Ratings

Community insights

TrustRadius Insights for Really Simple Systems are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-use Features: Many users have praised the system for its easy-to-use features, with multiple reviewers mentioning that they found the platform intuitive and user-friendly. They appreciate how it doesn't require extensive training to get started and navigate through the system effectively. The simplicity of the interface coupled with comprehensive functionality has made it a popular choice among users.

Helpful Customer Support: Another aspect that receives high praise from reviewers is the helpfulness of the customer support team. Users have consistently mentioned quick response times, efficient solutions, and friendly assistance when reaching out for help. This level of support adds value to their experience and contributes to their overall satisfaction with the system.

Effective Organization of Data: The ability of Really Simple Systems CRM to effectively organize customer data has been positively highlighted by many reviewers. They find it convenient and time-saving as it allows them to easily access relevant information about their customers, track interactions, and generate insightful reports. This organization feature streamlines their workflow and enhances productivity in managing customer relationships.

Reviews

34 Reviews

Great for a Small Business

Rating: 10 out of 10

Incentivized

November 29, 2021

Use Cases and Deployment Scope

Really Simple Systems enables us to see at a glance potential contracts and their values together with brief details of the contracts so that any team member can access and update. [It] enables us to identify patterns in contracts lost and figure out why, so in the future, we don't miss out.

Pros

Simple to use
Value for money
Good support

Cons

Adding an autosave feature [would be helpful].
An app would be useful.

Likelihood to Recommend

[It is] well suited to a smaller business with fewer resources as it's easy to use by any team member (even ones less tech knowledgable), therefore little training required for [any] dedicated person.

Verified User

Director in Finance and Accounting (1-10 employees)

Vetted Review

1 year of experience

Organized and easy

Rating: 10 out of 10

November 28, 2021

Use Cases and Deployment Scope

We use the CRM to maintain contact with our clients and interested prospects. The system helps us keep accounts, set timelines for contact, create email marketing campaigns, and more. We are able to manage our business in an easy way and connect our employees through it as well.

Pros

Email sending
Managing accounts
Task setting

Cons

Safari usability
Glitching when accounts are made sometime so
Nothing else!

Likelihood to Recommend

It’s amazing for consulting or marketing firms as it is a great place to keep track of accounts, people, and contacts. It keeps things organized. It’s also a great system for managing campaigns and marketing. I am unsure of scenarios where it may be less appropriate.

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

1 year of experience

If you are looking for a CRM system, look no further than Really Simple Systems for a sales focused CRM.

Rating: 10 out of 10

Incentivized

November 27, 2021

Use Cases and Deployment Scope

We needed to be able to record & store our customer details in a safe GDPR Compliant way that allows me to segment into different target groups. This system allows me to do that and with the addition of the marketing module, I can target these groups with [specifically] tailored emails and then see the results.

Pros

Very easy to use, hence the name
Integrates with Microsoft calendar
Data segmentation

Cons

HTML email builder isn't the best but ok
Exporting the marketing data can be a little long winded sometimes

Likelihood to Recommend

Richard Perry

Group Marketing MAnager in Marketing at Thomas's Group (Birmingham) Ltd (11-50 employees)

Vetted Review

4 years of experience

Easy and user friendly

Rating: 8 out of 10

November 26, 2021

Use Cases and Deployment Scope

I currently use simple systems to manage employee relations issues and to ensure that team tasks are managed and tracked effectively. This is an organization-wide CRM that assists us with providing traceable workflows and easy-to-access reporting tools.

Pros

Task logging
Priority management
Case load management

Cons

Front page reporting could be more flexible.
Auto email logging is poor and is in bulk text format e.g. signature gets incorporated into the text.
Sometime times out if not used for a while.

Likelihood to Recommend

Perfect for ensuring that work is delegated to the correct employee and allows managers to easily track where an individual is with their task progress. Great tool when working within a medium or large team of employees that need some task tracking. Very useful for giving manager oversight over case management issues.

Verified User

Manager in Human Resources (11-50 employees)

Vetted Review

3 years of experience

A review of Really Simple Systems

Rating: 9 out of 10

Incentivized

November 26, 2021

Use Cases and Deployment Scope

We use [Really Simple Systems] to write down any customers or potential customers, keep a log of key contacts, and a list of the last time we have contacted key customers.

Pros

Layout
Organisation
Themes

Cons

More scope
More options for other members
Cleaner dashboarding

Likelihood to Recommend

[Really Simple Systems is] best for collaborative use not so good for exporting data

Sarah Healy

Executive Assistant in Corporate at Highway Resource Solutions (HRS) Ltd (11-50 employees)

Vetted Review

1 year of experience

View profile

Simple to use

Rating: 8 out of 10

Incentivized

November 25, 2021

Use Cases and Deployment Scope

In our business, we use Really Simple Systems as a Customer Relationship Management tracker. Any new customers get added to the system and Really Simple Systems helps to keep track of jobs for each specific customer and what the next step is and allows reminders to be set. Everyone in the office has a [log-in].

Pros

[Organization]
System Training
Up to date features

Cons

Accessibility could be a little better[.]
Auto save
A number of our jibs have disappeared after being input[.]

Likelihood to Recommend

If you have a customer/job where there are steps to be followed such as quotes, follow up, purchase orders received, etc. You can set reminders for a member of the team with their next step and they will be sent reminders. Works well as long as it is kept updated.

Sara Walker

Administrative Assistant in Marketing at Bagnall Construction (1-10 employees)

Vetted Review

1 year of experience

What it needs

Rating: 8 out of 10

Incentivized

November 25, 2021

Use Cases and Deployment Scope

Use to track our progress on clients and develop different ways of viewing data on prices and names and contacts throughout all of our different products

Pros

Layout
Access
Visuals

Cons

More uses
Download to excel
Images upload

Likelihood to Recommend

[Really] good for account tracking and working out what clients are active and none active not so good for extracting data, not enoough push on what else the product can do[.]

Verified User

Administrative Assistant in Corporate (11-50 employees)

Vetted Review

1 year of experience

Good basic CRM

Rating: 5 out of 10

November 25, 2021

Use Cases and Deployment Scope

We use it to track opportunities/account details and mailing activities. We have many new leads and RSS helps keep a good track of these[.]

Pros

Easy set up
Clear navigation
Easy reporting
Support is good

Cons

We can only add 2 business lines per account[.]
We can only add 1 owner per account[.]
The email integration is awful[.]
CRM mailings - no opportunity to dedupe/resent to unopen etc.

Likelihood to Recommend

Smaller businesses - start-ups would be fine[.]

Verified User

Director in Finance and Accounting (1-10 employees)

Vetted Review

1 year of experience

Effective and simple

Rating: 7 out of 10

Incentivized

November 25, 2021

Use Cases and Deployment Scope

I personally use it to manage our marketing emails to our database, creating and sending an email a month to a database of 2500 prospects. Our sales director uses it as a CRM system to monitor and manage progress with prospects.

Pros

Marketing emails
Tracking sales activity
Database management

Cons

Resends - I would like a simple [one-click] function to resend email campaigns to [non-openers.]
[Emails] that have been created but not sent or attached to a campaign I would like to see a place that they could be in [the] draft so I can come back to them at a later date without them appearing on the email list[.]

Likelihood to Recommend

I think one of the plus points is the simplicity of sending a simple email to your database and managing your prospects list. However, if you wanted to manage your sales pipeline in more depth it might not be right for you.

Amanda Arnold

in Marketing at Feedback Ferret (11-50 employees)

Vetted Review

1 year of experience

Really Simple Systems - Great for Pipeline Reports

Rating: 8 out of 10

Incentivized

November 25, 2021

Use Cases and Deployment Scope

I use really simple systems on a daily basis to manage the conversations I'm having with prospective clients and how they're influencing individual opportunities. The main problem the product addresses is pipeline reviews for management, where I can easily display each opportunity I'm working on. From this, we can quickly run through what my next action will be to progress the opportunity, streamlining the review process.

Pros

Pipeline Reviews
Mail out campaigns
Listing contacts and their details[.]

Cons

Limited [customization] in reporting[.]
Notes can be difficult to read and locate at times[.]
Hard to bulk upload without duplicating contacts[.]

Likelihood to Recommend

Simple systems is well suited in the following: Building out details within suspect accounts[.] A place for colleagues to find information and documents attached to an account Pipeline Forecasting based on probability of closing[.] Simple Systems is less appropriate: Managing tasks (Though there is a function In-depth pipeline forecasting market planning and influences on what can move pipeline along).

Max Charrington

Sales Executive in Sales at Gaist Solutions (11-50 employees)

Vetted Review

1 year of experience

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