Relatient Reviews & Insights

Score1.5 out of 10

2 Reviews and Ratings

Community insights

TrustRadius Insights for Relatient are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reporting Capabilities: Several users have praised the reporting capabilities of Relatient, finding them valuable for their business. They appreciate being able to easily change outgoing messages and update clinic requirements, as well as optimize scheduling based on patient responses.

Integration: Many reviewers have appreciated the seamless integration of Relatient into their system. They mention that it fits well and offers the best solutions for their needs. The integration with EMR software such as Allscripts is particularly highlighted, as it automatically pulls patient information and improves patient retention.

Customer Service: Numerous users express satisfaction with the customer service provided by Relatient. They mention that it allows their staff to focus more on patient needs and boosts staff morale. Reviewers appreciate the quick turnaround time of Relatient's support team and commend them for being responsive to their needs and requests.

Reviews

1 Review

Please read before committing to a contract with Relatient

Rating: 1 out of 10

October 10, 2023

Use Cases and Deployment Scope

Please read this review and do not sign up with Relatient. In my experience, they have constant service issues and no customer service line. You have to send an email and it can take weeks for them to respond. In my experience, if you try to cancel they will only allow you to cancel at your yearly renewal date even after your contract term expires and they won’t make a minute late exception even if their service is terrible. I asked them to pause our payments and service while we try to resolve the issues (I have hundreds of service tickets) and they cut off service, continued charging the account 446.00 a month and would not respond or verify. In my opinion, please look elsewhere and do not relive the nightmare I am with them. We are stuck for another 10 months and literally counting down the days to get rid of them!

Cons

Technical Service
Functionality
Customer service

Likelihood to Recommend

I would not recommend them to anyone ever for any reason.

Ada Burrell

Manager Digital and Social Media in Corporate at Town and Country Plastic Surgeons (11-50 employees)

Vetted Review

3 years of experience

View profile