TrustRadius: an HG Insights company

What is Relative Insight?

Relative Insight's technology combines AI-powered natural language processing with advanced comparative linguistics to analyze any source of text data and drive enhanced contextual understandings of target audiences, competitors, and trends.

Offering a suite of text analysis tools, Relative Insight helps businesses to quantify and visualize what customers, target audiences and employees are saying so they can make informed decisions that drive results.

Relative Insight states their text mining software was initially deployed to help British law enforcement protect children from masquerading behavior online. Their proprietary comparative text analytics engine was used to identify the subtle differences in how actual teenagers talk vs. adults doing sophisticated impressions. This helped law enforcement proactively identify suspicious behavior and intervene before it was too late.

Today, Relative Insight provides a scalable solution for analyzing survey open-ends, customer reviews, social media conversations and transcripts. Their text analysis platform is being used by hundreds of leading brands and agencies including Nespresso, Campbell’s and R/GA to enhance their understanding of customers, target audiences, employees and competitors.

Categories & Use Cases

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Explore: All analysis is organized into projects that are accessed from a centralized dashboard.
Questions: Projects are made up of questions that correspond to specific comparisons being analyzed.
Data library: A virtual warehouse for text data uploaded for analysis in Relative Insight.
Heatmaps: A multi-comparison visualisation tool that shows which data sets in a group are most and least different. They provide a top-level overview and visual output of competitor, product or customer segment comparisons and help identify which comparisons are worthy of further exploration.
Comparison view: A discovery tool that allows users to explore the output of the statistically significant differences and similarities in a particular comparison.
Insight cards: Collections of the most interesting, relevant and actionable discoveries that relate to the business questions being investigated for the purposes of reporting and presentation.

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