Low latency, Highly Secure, Improves our ROI by Being Able to Deliver a Higher Level of Technical Support
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
RemoteView helped me in my day-to-day responsibilities at work by allowing me to quickly remotely manage, view, and control another user's device, regardless of where the end user is. This is extremely helpful when we are troubleshooting any errors or enrollment errors with any OS, but specifically when we support our customers with ChromeOS enrollment questions.
Pros
- Smoother control/access
- Ability to control smartphones, tablets, laptops, desktops
- Works with multiple browser options (Chrome, Firefox, Edge, Safari)
Cons
- Latency is much better than previous versions of RemoteView, but could always use some improvements
Likelihood to Recommend
RemoteView is a technical customer success expert's dream. It allows us to remotely view, gain access, and control/modify a device that we do not have physical access to. On customer calls, we are able to log into the customers' Google admin console and help correct some issues on the client side, which leads to higher customer satisfaction when working with our company. RemoteView removes the necessity to be on-site with the user and their device and greatly increases our output.
Vetted Review
2 years of experience