#1 most frequent
United States of America
32.1%50 installations of 156
What is Resolver?
Crisp is a Social Media Safety and crisis monitoring firm, boasting technology that is trusted by some of the world’s largest, most well-known brands to provide fast, precise detection of critical issues and crises. Crisp is a Kroll company since the May 2022 acquisition.
Categories & Use Cases
Videos
Who Buys & Uses Resolver
#2 most frequent
Canada
28.2%44 installations of 156
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
11.5%18 installations of 156
The most affordable live chat/chat bot solution as of 2021
Pros
- Intuitive chatbot functionality
- Unlimited number of live agents at one fixed price
- Real-time assistance with cobrowsing feature
- A decent number of integrations with popular tools
Cons
- Number of native integrations could be bigger
- Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)
Most Important Features
- Chat bots
- Magic browse, which allows to see users screen real time
- Unlimited seats on the "unlimited" package
Return on Investment
- Radically increased conversion rates due to proactive chat bots
- Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
- Saved hours of time of support team
Alternatives Considered
Intercom, Freshworks CRM (formerly Freshsales) and Drift
Other Software Used
Webflow, AWS Elastic Beanstalk, Airtable, n8n, GetResponse, Adobe After Effects, DaVinci Resolve, Adobe PhotoShop, Adobe Premiere Pro