Retail Edge for sporting goods retailer
Pros
- The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.
- Gift card issuing and redeeming was very easy and simple to track
- Individual user id's meant we could track sales for contests and customer service issues as well
Cons
- Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.
- Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both
Return on Investment
- I could not have done daily business without it
- It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful
- Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.
Other Software Used
ProsperWorks CRM, Robly, Google Drive