Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Cat avg: 6.8
Top Performing Features
Click-to-call
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
Cat avg: 8
Dialer-CRM integration
Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.
Cat avg: 7.3
Follow-up calls
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Cat avg: 7.8
Worst Performing Features
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Cat avg: 7.2
Call notes & tags
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
Cat avg: 7.4
Recorded voicemail drop
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
Cat avg: 7.9
Revenue.io Features from Reviews
Preview Dialer
Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.
7.3-3%
Contact preview
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
Category average: 7.7
Dialer-CRM integration
Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.
Category average: 7.3
Call notes & tags
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
Category average: 7.4
Automatic call logging
Dialer automatically logs all calls (successful/attempted).
Category average: 7.5
Core Dialer
Features that support sales calls with automatic dialing.
6.9-9%
Outbound dialing
Allows reps to quickly and automatically make outbound sales calls based on call lists.
Category average: 8
Inbound routing
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
Category average: 7.4
Click-to-call
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
Category average: 8
Recorded voicemail drop
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
Category average: 7.9
Dialer contact import
Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.
Category average: 7.4
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Category average: 7.2
Call Follow-up and Quality Assurance
Features that allow salespeople to understand call activity and respond/take future action based on call activity.
7.5+1%
Follow-up calls
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Category average: 7.8
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Category average: 6.8
Revenue.io Features from the Vendor
Dialer Logistics
Vendor-reviewedSingle line dialing
Calls are dialed on a single line.
Double line dialing
Calls are dialed on two lines simultaneously.
Call into server with landline
Salespeople use their own landline phone to connect to the dialer and take calls.
Call into server with VoIP "soft phone"
Salespeople can use VoIP telephony business phones to connect to the dialer and take calls.
Call into server with mobile phone
Salespeople can use cell phones to connect to the dialer and take calls. (May be a mobile app.)
Preview Dialer
Vendor-reviewedContact preview
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
Dialer-CRM integration
Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.
Call notes & tags
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
Automatic call logging
Dialer automatically logs all calls (successful/attempted).
Core Dialer
Vendor-reviewedOutbound dialing
Allows reps to quickly and automatically make outbound sales calls based on call lists.
Inbound routing
Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.
Click-to-call
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
Recorded voicemail drop
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
Dialer contact import
Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Call Follow-up and Quality Assurance
Vendor-reviewedSales emails
Includes email functionality for nurturing warm leads or contacting people who were unavailable via phone. Emails can be sent within the dialer software interface.
Follow-up calls
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Dialer call recording
The dialer software allows phone conversations to be recorded.
Dialer call monitoring
The dialer software allows phone conversations to be monitored for coaching purposes; related to sales performance management.
Additional Features
Vendor-contributedCall tracking
IVR
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