TrustRadius Insights for Reviews.io are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Customers who have utilized Reviews.io have reported encountering poor customer service experiences. They have had difficulties in receiving timely and satisfactory support from the customer service team, leading to frustrations. Some customers have faced challenges in getting their issues resolved or receiving adequate assistance. Reviewers, too, have expressed their frustration with the level of customer service provided by Reviews.io.
Despite these customer service challenges, Reviews.io also offers several business solutions. First and foremost, it provides a platform for businesses to collect and manage reviews from their customers. By doing so, businesses can gain valuable insights into customer feedback, allowing them to identify areas for improvement and make informed decisions to enhance their products or services. Additionally, the platform offers features such as review generation and moderation tools, which can help businesses maintain a positive online reputation and establish trust with potential customers. With these functionalities, Reviews.io plays a crucial role in assisting businesses in managing their online presence and optimizing customer satisfaction.
We decided to go with Reviews.io for company and product reviews because of its flexibility, ease-of-use, and competitive pricing. They are a Google Licensed Review Partner, which means not only do your product ratings appear on your website, but also in Google Shopping ads. Perhaps the main differentiator for us was their widget library. You can select from a large number of widgets to display reviews however you like on your homepage and category/product pages.
Pros
Widget library with customizable, mobile-friendly widgets.
Custom widgets can be built for you.
WYSIWYG and HTML email templates.
Instagram and UGC gallery included.
Sync your product catalog via Merchant Center.
Cons
Setting up isn't hard, but the documentation conflicts with itself sometimes.
They reference a BigCommerce app that isn't available (yet).
Likelihood to Recommend
Reviews.io is a great option for any ecommerce site that is looking to gather company and product reviews to help make the customer purchasing decision easier. Their BCC integration appears to make it possible to use their services with any platform so long as you can edit the email order confirmation templates.