Revinate Reviews & Insights

We use Revinate as an email service provider for our hotel clients. It helps us send timely, relevant and personalized email marketing campaigns that capture the attention of our hotel guests. We send promotional emails, automated emails, and use their reporting platform as well. It also has an upsell feature that we use heavily for our transactional email sends.

Revinate is a great platform for smaller-sized hotels who do not need the advanced functionalities of a larger ESP like Salesforce Marketing Cloud. You do not need coding experience, but if you would like to custom-code your emails you can do so. The automation features leave room for improvement as does its reporting features.

Hotel Sorrento uses Revinate to monitor our reviews and send out email campaigns to our email list. We are able to generate brand.com traffic with the marketing side of Revinate and keep track of feedback from our guests on the Reputation side.

• Excellent for sending out sales campaigns.
• Drip email features are great.
• The automations are great.
• If someone outside the hotel/hospitality industry asked about Revinate, I would likely recommend a different CRM.

Revinate is used across all of the Wyndham Organization. Our specific hotel uses it within every department to monitor and maintain guest service standards. We monitor many different departments using Revinate and how those departments are performing in the eyes of our guests and conference clients.

Revinate is very appropriate for any business that monitors, answers and utilizes guest or customer reviews on a daily basis. It assists with drilling down to core areas that a business either excels in or the opposite: does poorly. It is a great tool to track your scores and what people are saying about your product and service. Adversely, it is not appropriate for businesses that do not need the ability to track guest reviews and scores.