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Rimini Street

Score8.5 out of 10

61 Reviews and Ratings

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What is Rimini Street?

Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.

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Who Buys & Uses Rimini Street

Rimini Street Reviews

What users are saying about Rimini Street.
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Highly professional and responsive.

Incentivized
Sam Edwards
Business Solutions Manager in Information Technology at LIC (501-1000 employees employees)

Pros

  • Professional advice in a timely manner.
  • Broad range of skills and product knowledge.
  • Highly skilled and available engineers.
  • Responsive service for impacting issues.

Cons

  • Legal and compliance changes could be delivered with more lead time.
  • Change of primary support contact happened too often.

Return on Investment

  • Cost savings in operationally running SAP.
  • Risk reduction.
  • Time to develop alternative solutions.

Rimini support for Oracle EBS.

Incentivized
John DriscollView profile
Product Owner in Information Technology at cambria (1001-5000 employees employees)

Pros

  • Process Manufacturing assistance.
  • Supply Chain guidance (Greg McKay knows his stuff).
  • EBS API research.

Cons

  • As a global support organization, at times I'll interact with someone with an accent that is a little tricky to understand. This has never prevented us from reaching a resolution.
  • It would be nice to have access to a library or knowledge base to be able to research topics on my own.

Return on Investment

  • Cost savings.
  • 24x7 DBA support.
  • Access to functional expertise we don't have on-staff.

Other Software Used

Oracle APEX, Oracle E-Business Suite, Atlassian Confluence, Atlassian Jira, Grafana, Datadog

Rimini Street - PeopleSoft 3rd Party Support

Incentivized
Verified User
Director in Information Technology (1001-5000 employees employees)

Pros

  • 1099 Regulatory
  • Break/Fix solutions
  • Other services as necessary (although, we did not utilize any of these)

Cons

  • More stateside support resources
  • Seems like we had several issues that were not resolvable or followed through for resolution.
  • .

Return on Investment

  • Half the cost of Oracle Support
  • Maintained regulatory need for Tax/1099 Updates for our out of Oracle Support
  • Negative - dropping Oracle Support, we lost the KB search from Oracle along with opportunities to update our system.

Rimini Street

Incentivized
Verified User
Professional in Information Technology (1001-5000 employees employees)

Pros

  • Communication
  • Problem solving
  • quick turnaround

Return on Investment

  • cost savings
  • fast response
  • troubleshooting

I selected Rimini Street because it fit our budget and requirements.

Incentivized
Verified User
Administrator in Information Technology (201-500 employees employees)

Pros

  • Rimini Street is supporting PeopleSoft AM, AP and GL module s
  • Rimini Street is supporting Hyperion Planning
  • Rimini Street is supporting PeopleSoft PO module

Cons

  • They should improve on the PeopleSoft BI publisher reports
  • PeopleSoft new report development or process development.

Return on Investment

  • We have posive impact on Mass assets retirement and transfers.
  • We have negative impact on BI Publisher report (AP liability report)

Alternatives Considered

Oracle Hyperion

Other Software Used

Oracle PeopleSoft ERP, Oracle Hyperion