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RingCentral Contact Center

Score8.1 out of 10

86 Reviews and Ratings

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What is RingCentral Contact Center?

RingCentral Contact Center offers a set of cloud-based software plans ranging from basic to pro level. The basic plan includes features such as support for inbound and outbound call centers and IVR and ACD capabilities. The most extensive plan also includes features such as advanced analytics and real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Tech Cares
2024
Tech Cares 2024
Top Rated
2024
Top Rated 2024
Best Of Feature Set Summer
2022
Best Of Feature Set Summer 2022
Top Rated
2022
Top Rated 2022

Technical Details

Technical Details
Mobile ApplicationNo

FAQs

What is RingCentral Contact Center?
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.
What are RingCentral Contact Center's top competitors?
Genesys Cloud CX and Talkdesk are common alternatives for RingCentral Contact Center.
What is RingCentral Contact Center's best feature?
Reviewers rate Predictive dialing highest, with a score of 9.9.