This product overview assesses RingEX based on a synthesis of 13 recent reviews across six dimensions, focusing on user satisfaction, use cases, strengths, weaknesses, and competitive context. RingEX is primarily used as a business phone system, cited by 11 reviewers, with notable applications for remote work highlighted by 5 reviewers. The platform excels in customer service, video meeting capabilities, and ease of use, with 4 reviewers specifically praising the customer service and product support. RingEX also streamlines call routing and automates call metric analysis, enhancing productivity and efficiency for 8 reviewers. However, the platform faces challenges in customer support quality, with 4 reviewers expressing dissatisfaction. Additionally, 3 reviewers noted missing features or functionality, particularly around IVR and call queue options. While RingEX effectively consolidates communication channels and improves collaboration, potential buyers should carefully consider the reported issues with customer support and feature limitations, especially for advanced business communication needs.

Pros

Strong customer service and product support (4 of 13 reviewers)
Effective video meeting capabilities (3 of 13 reviewers)
Easy to use platform (3 of 13 reviewers)
Streamlines call routing and automates call metric analysis, improving efficiency (8 of 13 reviewers)
Consolidates communication channels into a single platform, enhancing internal and external collaboration

Cons

Inconsistent customer support quality, with some reviewers citing unhelpful agents and unresolved issues (4 of 13 reviewers)
Missing features or functionality, particularly around IVR and call queue options (3 of 13 reviewers)
Advanced business features may require expensive contact center solutions

From 13 reviews | Last Published April 24, 2026

Why it matters:

A significant portion of reviewers, 11 out of 13, use RingEX as their business phone system. Reviewers highlight its ability to facilitate communication with external stakeholders and internal employees. Some appreciate that it consolidates multiple communication methods, such as calling, texting, meetings, and chat, into a single platform.

“RingEX is our phone system. We have been virtual since 2013; before it was cool, we knew we needed a cloud-based phone system.”

Why it matters:

A majority of reviewers (8 out of 13) praise RingEX for its automation and efficiency gains. Reviewers appreciate features like call routing and IVR menus for streamlining processes and reducing waiting times. Several reviewers also note the time-saving benefits of integrations and automated reporting.

“- Call Routing has really help to automate processes and reduce waiting times.”

Why it matters:

Over a third of reviewers (6 out of 13) emphasize RingEX's role in improving communication. Reviewers value the unified communication approach, which enhances internal collaboration, especially for remote teams. The platform's mobile access and integrated communication tools also contribute to more effective communication with clients and team members.

“The unified communications approach has greatly increased the level of internal communication and collaboration between all of our staff, but especially remote staff and branch offices.”

What other products like RingEX have you used or evaluated?

From 13 reviews | Last Published April 24, 2026

Summary

This report analyzes 13 recent product reviews to identify alternative products that reviewers have experience with. Reviewers mentioned a few alternatives, but no single alternative emerged as a dominant substitute. Specifically, Microsoft Teams and Spectrum Business were each mentioned by 2 of the 13 reviewers. The limited sample size means these findings should be considered preliminary, as a larger review set could reveal different patterns.

Related topics

Spectrum Business Microsoft Teams

Top Quotes

Spectrum Business

“Spectrum Business (part of Charter Communications)”

Microsoft Teams

“GoTo Connect, GoTo Meeting and Microsoft Teams”

Besides RingEX, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 13 reviews | Last Published April 24, 2026

Summary

This analysis synthesizes 13 recent reviews to identify software products frequently used alongside RingEX and to gauge user recommendations. Beyond RingEX, reviewers mentioned Microsoft 365 most frequently, with 4 of 13 reviewers noting its use. Microsoft Teams was mentioned by 2 of 13 reviewers. Given the small sample size, these findings provide directional insights but may not represent broader user trends.

Related topics

Microsoft Teams Microsoft 365

Top Quotes

Microsoft Teams

“Microsoft 365, Microsoft Teams, Slack”

Microsoft 365

“Microsoft 365 Business Premium”

Describe how you use RingEX in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 13 reviews | Last Published April 24, 2026

Summary

This report synthesizes 13 recent reviews to understand how organizations are using RingEX and the business problems it addresses. A primary use case is as a business phone system, mentioned by 11 reviewers. Several reviewers also highlight its capabilities for remote work (5 reviewers), suggesting it addresses communication and collaboration needs for distributed teams.

Top Quotes

Phone System Functionality

“RingEX is our phone system. We have been virtual since 2013; before it was cool, we knew we needed a cloud-based phone system.”

Remote Work Capabilities

“We use RingEX all along the organization for communication with external people: tenants, vendors and owners. It’s a great product to have a job phone number and don’t need to give your personal number.”

RingEX seeks to provide a unified solution for business communications to increase productivity and efficiency, while also helping businesses collaborate easier with internal and external parties alike. Please describe how RingEX has helped you automate processes, be more productive / faster, better access analytics and data, or consolidate various apps and costs in a single platform.

From 13 reviews | Last Published April 24, 2026

Summary

This report analyzes 13 recent reviews to assess how RingEX supports business communication, automation, and collaboration. A significant portion of reviewers, 8 out of 13, highlight the platform's automation and efficiency capabilities. These reviewers cite benefits such as streamlined call routing, automated call metric analysis, and time savings through integrations like Hubspot. Another common theme, mentioned by 6 reviewers, is improved communication, particularly for remote teams, facilitated by features like integrated faxing, texting, calling, and video conferencing. The reviews suggest that RingEX helps consolidate communication channels into a single platform, enhancing both internal and external collaboration.

Top Quotes

Automation and Efficiency

“- Call Routing has really help to automate processes and reduce waiting times.”

Improved Communication

“The unified communications approach has greatly increased the level of internal communication and collaboration between all of our staff, but especially remote staff and branch offices.”

Please provide some detailed examples of areas where RingEX has room for improvement.

From 13 reviews | Last Published April 24, 2026

Summary

This analysis of 13 recent RingEX reviews identifies areas where users see room for improvement. A notable area of concern is customer support, with 4 of 13 reviewers expressing dissatisfaction, citing issues such as unhelpful agents and unresolved trouble tickets. Several reviewers also pointed out missing features or functionality (3 of 13 reviewers), particularly around IVR and call queue options. These shortcomings appear to be more pronounced for business-focused features, with some basic phone system functions working well, but more advanced features requiring expensive contact center solutions. The combination of support issues and feature gaps suggests opportunities for RingEX to enhance its service and broaden its feature set to better meet business needs.

Top Quotes

Missing Features/Functionality

“Functionality - Basic phone system functions are included and work well, but many business focused features such as IVR are locked behind expensive contact center solutions.”

Customer Support Issues

“Support - The onboarding process was poor, and ongoing support has become almost non-existent. It's sometimes easy to get an agent on the phone, but it's a crap shoot if the agent can actually help you and trouble tickets are a black hole that never get resolved.”

Please provide some detailed examples of things that RingEX does particularly well.

From 13 reviews | Last Published April 24, 2026

Summary

This report synthesizes 13 recent reviews to identify areas where RingEX performs well. Reviewers positively highlight the platform's customer service, video meeting capabilities, and ease of use. Specifically, 4 of 13 reviewers mention positive experiences with customer service and product support. Both video meetings and ease of use are each noted by 3 of 13 reviewers, indicating these are also strengths of the product.

Top Quotes

Ease of Use

“Easy to use dashboards”

Video Meetings

“Video calls make it easy to share screens with other users and includes a lot of tools for planning.”

Customer Service

“Excellent customer care.”

View All Reviews

RingEX Reviews

190 Reviews

RingEX Consolidate and improve your commnications

Rating: 9 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We use RingEX all along the organization for communication with external people: tenants, vendors and owners. It’s a great product to have a job phone number and don’t need to give your personal number. As well we use it for remote workers who don’t live in the US. It also allows us to structure our phone tree and with the routing features we ensure incoming communications reach the right person directly. RingEX also is a powerful tool for leadership since it provides detailed call analytics, helping managers measure response rates and times.

Pros

Customer service optimization by ensuring consistent and professional communication.
Detailed data reporting.

Cons

Business analytics- you need to review some formulas. For example, answered and not answered rates.
Support center- not all agents understand the needs and know how to solve.
Glossary is not always useful. Could be improved.

Likelihood to Recommend

RingEX is a powerful tool for scalable infrastructure for multi-market growth and to communicate with people outside the organization. The AI feature is great for taking notes of the calls and remind you what you agreed to do after the call. It’s less appropriate for internal communication, but it also works.

Mariana Navarro

Collections and Resident Resources Specialist, Team Lead in Customer Service at Atlas Real Estate (201-500 employees)

Vetted Review

3 years of experience

View profile

RIngEx Rocks!

Rating: 10 out of 10

Incentivized

February 13, 2025

Use Cases and Deployment Scope

RingEX is our phone system. We have been virtual since 2013; before it was cool, we knew we needed a cloud-based phone system. We went through a few of them until a few years ago when our MSP recommended RingCentral. RingEX is a compelling platform for intra and inter company communication. It's a platform that manages our calls, IVR, SMS traffic, intra-company messaging, audio and video conferencing, and all of our needs.

Pros

Video calls with Outlook schedule integration.
Simple SMS and Messaging.
Excellent customer care.
Supports multiple phone vendors.
Excellent mobile and desktop app.

Cons

System administration is powerful, but doesn't think like me.
Some aspects of use in the apps require more training.

Likelihood to Recommend

A basic phone system with all of the "extras" makes a small business look much more significant. Their growth into AI features is fantastic and can be used to reduce the effort of call management dramatically. While pretty much like all of them, voicemail is easy to work with. You'd probably need an administrator to manage personnel changes in a larger environment.

Peter Van Opens

Vice President in Corporate at Integral Recruiting Services, LLC (11-50 employees)

Vetted Review

3 years of experience

View profile

RingEx is reliable and has great customer support but watch out for contracts

Rating: 7 out of 10

Incentivized

February 12, 2025

Use Cases and Deployment Scope

Customer support is awesome. There is always someone willing to help 24 hours a day. The reporting is better than average; and I really like all the metrics such as handle time, inbound vs outbound, and the data trends over days, weeks, months. The service is very reliable and we had more issues with our own internet service provider than with RingEX going down or stalling out on us which rarely if ever happened.

Pros

Reliabilty
Support
Service
reports
recording
click to dial

Cons

Flexibility on Contracts
contract cancellation
too many soft phone versions( desktop, Browser, CRM) can be confusing

Likelihood to Recommend

Call Center use is great if you only have one rep but is best suited for many representatives. I don't like the instant messenger however because it can be tempting for reps to play during calling hours. As far as inter-office calling, we never needed that feature since we had separate phones for all our desks.

Verified User

Executive in Sales (1-10 employees)

Vetted Review

6 years of experience

RingEX - An Excellent Phone System Solution

Rating: 10 out of 10

Incentivized

February 11, 2025

Use Cases and Deployment Scope

RingEX is our phone system at our Headquarters office. With the calling and texting abilities. it outpaces any traditional office phone. Internal messaging and embedded video conferencing solutions just make the RingEX an excellent choice for a VoIP solution. We have been using RingCentral services since 2019. Benefits include having our phone system with us wherever we are, making remote work more feasible, the mobile app gives employees another way to stay connected with the team when they are out of the office, conference calling and video meetings are embedded in a single solution.

Pros

Video Meetings
Conference Calling
Mobile Solution
Robust Admin Controls
Auto-Receptionist and Call Center tools

Cons

Connectivity
More options for call queues
More Admin tools in the mobile application

Likelihood to Recommend

This solution is well suited for small office teams or large companies with call centers. Or anyone who needs a robust VoIP system.

For people looking for a simple phone solution, there may be better options out there.

Verified User

Administrator in Information Technology (11-50 employees)

Vetted Review

6 years of experience

RingCentral Is a Robust, Reliable, and Easy to Use Platform!

Rating: 10 out of 10

February 6, 2025

Use Cases and Deployment Scope

We use RingEx for all communications: calls, texts, meetings, and chat. We have roughly 250 users who are spread across the country. This product combines all of those features into one app, regardless of where users work from.

Pros

Calling from multiple different devices.
Instant Messaging.
Video Meetings.
Faxing.

Cons

Message data exports are limited to JSON.
Configuration through the service portal is different from the app.
Would love to have better integrations with MS Teams.

Likelihood to Recommend

RingEX is well suited for a widely distributed workforce, where users can leverage the apps and internet-connected desk phones.

Verified User

Administrator in Information Technology (201-500 employees)

Vetted Review

7 years of experience

RingCentral RingEX Is an effective, premium solution for our call center needs

Rating: 7 out of 10

Incentivized

January 4, 2025

Use Cases and Deployment Scope

Business VOIP phone system. Have 3 staff, 3 dedicated lines, and using call routing to manage call handling during different hours of the day. Also used for internal team messaging, as well as customer texting.

Pros

Call routing
Texting and messaging
Fairly easy setup
Helpful customer service

Cons

High cost
Doesn't integrate with other platforms as well as other alternatives

Likelihood to Recommend

RingEX is a good fit for a growing team looking to streamline their call center. Very reliable service, but at a higher cost than others. If reliability is a priority, this is a solid fit. Also, lots of ways to customize the experience. Takes a bit of technical know-how to get everything set up, but I had a mostly positive experience working with their support team to resolve issues.

Verified User

Executive in Corporate (1-10 employees)

Vetted Review

3 years of experience

RingEX is worth the switch

Rating: 9 out of 10

Incentivized

January 3, 2025

Use Cases and Deployment Scope

We use RingEX for our phone system. We have multiple offices with different phone number and extensions that we use.
RingEx allows us to have multiple numbers ring though the same system, and provides callers with the ability to selection the department, extension or office they are trying to reach.

Pros

Ability to make changes on demand
Agility to have multiple offices, extensions and options run through the same system
Easy set up for phones

Cons

Text messages showing from the main number can only be used through the super admin account, not when users are log on to their extensions
We have had issues in the past with call forwarding being turned on and not forwarding to the phone, this also happens when we try to turn the forwarding feature off

Likelihood to Recommend

The ability to make changes on demand to the system is my favorite feature, if we need to add and extension, or change a department option, or office hours all of this can be completed through the system and updates in Realtime.
We do not use the video call option.

Verified User

General Manager (51-200 employees)

Vetted Review

5 years of experience

Our Experience with RingEX

Rating: 10 out of 10

Incentivized

January 2, 2025

Use Cases and Deployment Scope

Our company uses RingEX daily, and are completely satisfied with the customizability of the service. We are able to edit open/closed hours easily for holidays and days our business is closed. Calling support is never a hassle, and they have always been able to answer my questions fully and clearly within one call.

Pros

Customizability of company settings
Ability to set up multiple call queues and IVR Menus
Providing quality devices with minimal to no hardware issues

Cons

Having to upload a blank audio file rather than being able to just remove a welcome intro.
Intermittent call fwd failure (Could be user error)
Ease with setting up new call queues and settings

Likelihood to Recommend

Our company often has to change or update our settings to reflect changes, new hires, or closed dates / hours. RingEx has made it a fairly easy learning experience, and support has always been able to answer any questions I may have for them. I would highly recommend RingEx to a colleague.

Bree Chapman

Director of Marketing and IT in Information Technology at Daniels & Taylor, P.C. (11-50 employees)

Vetted Review

1 year of experience

Great Product and Highly Recommend!

Rating: 10 out of 10

Incentivized

December 31, 2024

Use Cases and Deployment Scope

We use it for our main phone needs. We don't have landlines and we love the ease of use of this product.

Pros

Customer Service
Product Support

Cons

I can't think of anything :)

Likelihood to Recommend

We have had excellent experience with their customer service department. The ease of the chat as well as the courteous employees have been a great plus for this organization. The product works so well in our environment as we communicate with many customers and don't want to hand out our personal cell numbers.

Verified User

Professional in Corporate (1-10 employees)

Vetted Review

1 year of experience

Use Report

Rating: 6 out of 10

Incentivized

December 31, 2024

Use Cases and Deployment Scope

RingEX addresses our communication needs for calling customers, receiving customer cells and messaging between employees. Use of these communications are frequent and daily. These communications allow us to be in touch with clients and be on the same page together as co-workers. Generally, this product is used often on every working weekday.

Pros

Speed
Reliability
Ease of use
Accessibility

Cons

Crashes
Access for text, video and webinar
Shared features

Likelihood to Recommend

It is well suited in maximizing all of the communication needs and uses necessary, it does a basic yet effective job of calling and messaging. It is less appropriate for those who are cost considerate, expect all of the features for a basic package, and expect features that are updated often.

Verified User

Administrative Assistant in Quality Assurance (1-10 employees)

Vetted Review

1 year of experience

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