ZoomInfo Operations Reviews and Ratings

Rating: 8.3 out of 10

Score

8.3 out of 10

Community insights

TrustRadius Insights for ZoomInfo Operations are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Data Management: Users have appreciated the platform's ability to clean data, eliminate duplicates, and automate manual processes, making their data management tasks more efficient. This functionality has allowed users to streamline their workflows and ensure the integrity of their databases.

Valuable Tools for Business Needs: Reviewers highlighted features such as company database access, CRM integration, and list matching capabilities as valuable tools that cater to their business requirements. These tools have been instrumental in enhancing productivity and facilitating seamless operations for many users.

Lead Generation Assistance: The platform received praise for its assistance in lead generation, providing relevant lead data for business development purposes, and offering guidance on utilizing the data effectively. Users have found these resources invaluable in identifying potential leads, nurturing customer relationships, and driving growth within their organizations.

Reviews

126 Reviews

ZoomInfo Review.

Rating: 10 out of 10

Incentivized

May 16, 2025

Use Cases and Deployment Scope

We use ZoomInfo to gather more contacts and accounts into our CRM to ensure our sales and marketing teams can contact the correct people. This would be infinitely more challenging without Zoom's capability. My team also uses RingLead as a data loader, and it saves countless hours of manual work by allowing us to update and load data in bulk without human error. It's an invaluable tool in our organization.

Pros

Contact enrichment.
RingLead as a whole program is amazing!
Account location review.
Provider counts and specialty data.

Cons

RingLead—You have to be very careful about what you update, since it's a live update tool. It's still the best tool available, hands down. You just have to be careful.

Likelihood to Recommend

The contact enrichment feature adds missing contact info, like emails or phone numbers. It also allows us to confirm that the address information on our CRM matches what Zoom says. I wish more emails were available within the service, but what you can glean from Zoom makes marketing to the correct personas much easier.

Verified User

Analyst in Professional Services (201-500 employees)

Vetted Review

3 years of experience

Simplify your basic data management tasks

Rating: 10 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

Simplifies basic data management challenges. Allows us to create automated workflows for extensive deduplication and data normalization.

Pros

Deduplication
Web submission
Enrichment

Cons

User interface

Likelihood to Recommend

If your CRM databases have started to get into a problematic state and you have hundreds of thousands records, or more.

If your instances are still small, you might be better of using more traditional ways of putting your data into good order and automate it as you do.

Erno Pyykkö

Revenue Operations Manager in Finance and Accounting at Hoxhunt (51-200 employees)

Vetted Review

4 years of experience

View profile

Easy to use

Rating: 8 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

Currently we are using Zoominfo Operations for prospecting and Ringlead for data management such as lead routing and managing dupes. The product is super helpful to provide current information regarding contacts and also helps us to analyze our data and remove dupes as per own rules. I am responsible for managing Ringlead for removing and managing dupes

Pros

Good customer support
dynamic product
easy to use
training materials easily available

Cons

Matching rules in Ringlead can be confusing
A

Likelihood to Recommend

The support is something that stands out from other tools. Recently I was stuck at a problem and was able to solve it with the help of the support within hours.

Verified User

Analyst in Marketing (1001-5000 employees)

Vetted Review

4 years of experience

Great enrichment routing and segmentation capabilities

Rating: 9 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

We are a big ZoomInfo shop: using Chorus AI, ZoomInfo premium enrich, and Ringlead.

ZoomInfo premium enrich helps us easily create contacts and accounts with accurate enrichment data. The chrome extension also makes bulk exporting from LinkedIn to Salesforce seamless.

We then use Ringlead to automate routing and deduplication of those contacts, accounts, and opportunities based on fairly complex round-robin logic.

Pros

Enrichment and deduplication
Automates contact and account routing using rules-based criteria
Account scoring and regional segmentation stamping

Cons

Ringlead could benefit from sticky match functionality (e.g. when the first contact comes in on an account, all subsequent contacts will be matched to the first owner, rather than round-robined). Our previous tool, Distrbution Engine, allowed for that.

Likelihood to Recommend

Our onboarding, support, and CSM experiences with all three ZoomInfo tools have been stellar. Ringlead especially stood out with an incredible onboarding experience.

Our engineer, [...], was an expert and helped us set up the tool and call out any limitations or potential areas of risk with how we wanted to set it up.

We meet regularly with our CSMs on each tool to learn about new product releases and dive into where we can better use the tools. Technically, the ZoomInfo suite of products gives us what we need from record creation, to enrichment, deduplication, assignment, segmentation, and scoring. We're very happy with the functionality.

Madeline Boyer

Senior Business Applications Analyst in Information Technology at Starburst Data (201-500 employees)

Vetted Review

4 years of experience

View profile

Highly recommend

Rating: 10 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

ZoomInfo Operations is the new yellow pages of the internet. You're able to discover anything from contact info to business details including revenue, employee count, location. You're also able to find people in an organization and search them by title. In sales, you're constantly looking for information while prospecting that is usually private. With ZoomInfo, I am able to easily access what I need to perform my job at a high level.

Pros

Discovering business details: revenue, employee count, hierarchy
Intent: Function to show buying signals from prospects
Seamless searching: Pull and save data quickly

Cons

Incorporating AI - More features
Integration with CRM can improve
Staying up to date with contacts

Likelihood to Recommend

You need Zoominfo Operations to be successful in a sales role. For example, if you are looking for a client who has an intent of buying marketing in the past 30 days, you are able to search for this type of person within your industry, geography, and by title. It takes the work out of prospecting.

Verified User

Director in Sales (10,001+ employees)

Vetted Review

3 years of experience

Ultimate G-T-M Data Solution for Sales

Rating: 10 out of 10

Incentivized

April 10, 2025

Use Cases and Deployment Scope

We leverage ZoomInfo Operations to boost our marketing and sales analytics process by integrating high quality B2B data into our CRM. Our mainly focus on lead gen , campaign tracking , pipeline. We also target the accounts on the basis of employee size , revenue and other factors. Its really helpful to get the accurate data and also getting the high chances of conversion.

Pros

Data Enrichment
Contact Score
CRM Integration
Data Export in CSV

Cons

Outdated data and their refresh rate
Not match records correctly in CRM, create multiple version of the same contact
Integration complexity with data analytics tools for the real time reporting.

Likelihood to Recommend

As I have personally used ZoomInfo Operations for the last 2 years , Its a really good tool like if you get a name of any lead by referral , Ex as his name and company name , you can search it on ZoomInfo Operations, you will get more information about that lead i.e. name , company name , email , phone , location etc. In the same case sometimes , you didn't find anything.

Verified User

Analyst in Marketing (10,001+ employees)

Vetted Review

2 years of experience

Helpful tool for those needing Correct Contact Info For Sales Cycle

Rating: 8 out of 10

Incentivized

February 4, 2025

Use Cases and Deployment Scope

ZoomInfo allows us to find pertinent company information to support our work in Sales. It has helped us to target more appropriate cities and industries that hire the type of candidates we work with. We also are able to get intel on those companies for informed outreach that has impacted our results for the positive.

Pros

Allows us to focus on different company sizes and industries
Gives us contact information with strong accuracy to reach potential clients and candidates

Cons

I do wish there was a way to flag information or add information
It is not 100% accurate

Likelihood to Recommend

Verified User

Professional in Corporate (1-10 employees)

Vetted Review

5 years of experience

Make the data work for you!

Rating: 9 out of 10

Incentivized

January 31, 2025

Use Cases and Deployment Scope

ZoomInfo Operations help considerably with integration of data, and taking what we have in our CRM to the next level. The data import/export tools they offer allow us to mesh or extrapolate from the data we've collected, which in database - lead generation is extremely valuable, as well as grading already qualified leads. We use both Operations and Sales, and they work together great! It addresses taking massive amounts of prospects in daily, allowing thousands of employees to find what they need faster.

Pros

Import/export of data.
Enriching and/or grading of data for release to sales and operations.
Automation of data, and data management.

Cons

Lower pricing tier, some other zoom products have freemium versions which would be nice
Faster import/export time for data, depending on the size of the data, it may take close to more than a few minutes.
Merging data does not always report 100% of data merged.

Likelihood to Recommend

ZoomInfo takes our thousands of leads, and ones we don't have, and allows us to easily import this data and mesh it with our CRM, along with our other complimentary Zoom Products. It has really cut down time for our sales team from trying to find which leads are best, and allows our marketing team to handle some background work to help acquisition.

Iyer Amruthur

National Sales Manager in Sales at Allen Lund Company (1001-5000 employees)

Vetted Review

3 years of experience

Verified on LinkedIn

Good at sorting your data and emails to reach out to prospects as well as eliminating duplicates

Rating: 8 out of 10

Incentivized

September 22, 2022

Use Cases and Deployment Scope

We used to increase conversion wreaths across our Company. As we had a problem with that

Pros

Clean our data
Eliminate duplicates
Eliminated the manual process of doing this

Cons

Not 100% accurate
Interface was a little clumsy to learn at first
No other issues

Likelihood to Recommend

We had a ton of records in our database and a lot of duplicates that we had to find manually. This automated the manual process of cleaning that issue up on a weekly basis.

Bill OLeary

Outreach Sales in Sales at Behave Health (11-50 employees)

Vetted Review

1 year of experience

Zoominfo - you wont go wrong in selecting this tool for your sales team.

Rating: 10 out of 10

Incentivized

August 4, 2022

Use Cases and Deployment Scope

Our Sales team loves the product and as a user myself, I am able to seek out details and information that benefits the requests from our sales leaders. The OS is stable and has really easy-to-use functionality along with it is detailed. The price is also very reasonable along with the seats are easy to manage as we have a lot of turnover within our organization. The account team is also there for questions and also there is a lot of documentation for the application - so if you have questions just do some simple searching and you will find what you are looking for.

Pros

Speed
Detailed
Informational
Cost effeciant

Cons

Maybe more reporting
Additional dashboard
passwordless options

Likelihood to Recommend

The application is one that I would highly recommend for your sales team as they are able to seek out information that they would not normally be able to obtain through something like salesforce or other applications. ZoomInfo for sure is the leader in my opinion in this area and I love the releases and additional features that they are always releasing.

Randy Whitten, MBA, ITIL v.3, Doctoral Candidate (DIT)

Director of IT/Operations and Security in Information Technology at SambaSafety (201-500 employees)

Vetted Review

6 years of experience

View profile

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Reviews and Ratings

Great enrichment routing and segmentation capabilities

Rating: 9 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

We are a big ZoomInfo shop: using Chorus AI, ZoomInfo premium enrich, and Ringlead.

ZoomInfo premium enrich helps us easily create contacts and accounts with accurate enrichment data. The chrome extension also makes bulk exporting from LinkedIn to Salesforce seamless.

We then use Ringlead to automate routing and deduplication of those contacts, accounts, and opportunities based on fairly complex round-robin logic.

Pros

Enrichment and deduplication
Automates contact and account routing using rules-based criteria
Account scoring and regional segmentation stamping

Cons

Ringlead could benefit from sticky match functionality (e.g. when the first contact comes in on an account, all subsequent contacts will be matched to the first owner, rather than round-robined). Our previous tool, Distrbution Engine, allowed for that.

Likelihood to Recommend

Our onboarding, support, and CSM experiences with all three ZoomInfo tools have been stellar. Ringlead especially stood out with an incredible onboarding experience.

Our engineer, [...], was an expert and helped us set up the tool and call out any limitations or potential areas of risk with how we wanted to set it up.

Madeline Boyer

Senior Business Applications Analyst in Information Technology at Starburst Data (201-500 employees)

Vetted Review

4 years of experience

View profile