PagerDuty

Incident Manager. We are monitoring our Edge connector node logs that are sent to Elastic. If there are any alerts based on our rules that triggers the PagerDuty incident. Then PagerDuty will create the Jira Ticket and send an alert in Slack with detailed instructions and the Jira ticket link with Elastic Cloud log with filters.

• Incident Management
• Runbook Execution
• Alerting

• Reliability - Positive
• Incident management - Positive
• Pricing - Negative

Splunk On-Call

GitLab, Amazon Elastic Kubernetes Service (EKS), Checkmk

PagerDuty allows my organization to manage alerts and notifications to develops and support squads in a flexible and dynamic fashion. Each team needs their own alerting structure with different priorities and response times. PagerDuty allows us to achieve this with its flexible solution for alerts. Our organization support a number of different software solutions with different alerting tools and monitoring needs. PagerDuty allows us to manage notifications from all of them with a single tool

• how dynamic it is
• flexibility
• reliability

• improved alerting
• tracking of alerts

PagerDuty is used to keep us notified about any incident that can occur in the infrastructure. We have different teams across the world in different timezones and PagerDuty helps to arrange the OnCall rotations easily. With different types of notifications (calls, SMSs, emails, push notifications) we never miss what's happening with our cloud resources.

• Nagios and Icinga integration
• CloudWatch integration
• Slack integration

• It has a positive impact as using PagerDuty we get notified as soon as possible and we can jump in and troubleshoot quickly any incident. This helps us to reduce downtimes and comply with our SLAs.

Grafana Loki, Nagios Core, Icinga

We are using PagerDuty as our primary application in monitoring task which we integrated with nagios whenever any alerts triggered we get an pager call message and email via PagerDuty application, We totally dependent on this application for alerting for all our critical applications.

This product is best suited for the alerts monitoring purpose based on oncall schedule.

• Auto recovery of alerts
• Oncall scheduling
• Service direcoty -It helps lot during RCAs

• It has given positive impact by alerting us on time for all the alerts we get during monitoring without fail.
• Auto recovery feature takes some more time then expected.
• It has very well escalation matrix for alerting system which helps a lot.

Nagios XI, Jira Software, Jenkins, Docker, Salesforce CMS

At my organization, we take calls for one week each quarter. When patients need provider assistance and their primary care provider is out of the office, we address their concerns. We may need to call the patient to discuss symptoms and/or side effects of medications. We are also called to send in prescriptions for patients when the primary provider is out of the office.

• Notifying the provider in different ways.
• The app that is available on the phone that can use internet to be paged.
• The way we can communicate and make notes on the progress of the call.

• If patients can talk to an on-call provider, it may save them from having to go to the ER.
• Patients can get prescriptions after hours. The medication we prescribed saves lives.
• Patients are more likely to stay enrolled in our program if they access care after hours.

RingCentral Contact Center

Oracle API Platform Cloud, athenaTelehealth, Looker