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Sabre Red Workspace

Score9.2 out of 10

10 Reviews and Ratings

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What is Sabre Red Workspace?

Sabre Red Workspace, from Sabre Travel Network, is travel agent workspace management solution.

Categories & Use Cases

Reviews

What users are saying about Sabre Red Workspace.
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Work with Cutting Edge Technology.

Randeep SinghView profile
Sr Associate in Customer Service at WNS Global Services (10,001+ employees employees)

Use Cases and Deployment Scope

It's a great application for accessing and working on airlines' inventory to make and work on reservations. If at all we get stuck on any reservation. We have 24 hours support from Sabre Red Workspace Helpdesk. Right from making reservations, finding best fares and working on changes is super smooth and error free with Sabre Red Workspace.

Pros

  • Find best fares
  • Work Trust fully
  • Best in class command system

Cons

  • New Version of Sabre Red Workspace is comparatively Faster hopefully it will be faster with time
  • It would have more colours
  • More of click based commands

Most Important Features

  • Most Reliable Application since it's error free
  • Easy to understand and operate
  • Faster than other competitors' application available to use

Return on Investment

  • Be an expert in no time
  • More results per search
  • Super- Easy-to-use

Alternatives Considered

Amadeus Central Reservation System

Other Software Used

Amadeus Central Reservation System, Galileo Instant, Sabre Red Workspace

Extremely helpful application for organizing travel.

Incentivized
Verified User
Director in Marketing (10,001+ employees employees)

Use Cases and Deployment Scope

With Sabre Red, I can view all of the flight schedules in a single location and quickly locate the most affordable ticket options. When booking a hotel, the process is quick and easy, and all of the necessary information is located in a single location. Availability and pricing are accurate because they are updated in real time. According to the airlines, their user interface system is able to hold flight seats for longer periods of time than other systems, which is beneficial.

Pros

  • The Sabre Red Workspace is always being updated so that it can keep up with the latest developments in technology. For instance, it is now downloadable on agents' iPads, allowing them the flexibility to perform their jobs from virtually any location. I can quickly determine the availability of hotels and flights with the assistance of Sabre Red.
  • Since Sabre is based on keystrokes, making entries in it is very quick.
  • Provides a collection of applications known as Red Apps, which is organized into a variety of helpful categories and can be used to personalize your experience.

Cons

  • The transition from Sabre Stars to Sabre Profiles, which was required of all agents, was a challenging one for seasoned professionals.
  • There is no guarantee that a hotel room will be available.
  • The program does not include all of the service providers that are available across the world.

Most Important Features

  • The pre-written and modifiable scripts, as well as the middle and back office, of Sabre Red Workspace.
  • Sabre provides base prices for agents that are noticeably lower than the prices that are displayed to a typical user when that user searches for a flight. Because of this, it is possible to make added commissions that are sometimes very high (upwards of $800 per ticket).

Return on Investment

  • If we didn't have Sabre, we wouldn't make any money off of international flights, but thanks to this technology, we are able to turn a profit on those trips. There are some international flights on which we are eligible to earn percentages.
  • Time savings of 8% per month in daily searches.
  • We have seen a reduction in errors thanks to Workspace's pre-written and customizable scripts, as well as its mid- and back-office quality control procedures.

Large learning curve, but with large rewards

Incentivized
Jennifer DryerView profile
Travel Agent in Sales at Concord Travel Houston (1-10 employees employees)

Pros

  • Sabre is a classic system with no shiny, flashy interruptions or things made to confuse. It is very straightforward.
  • Sabre is keystroke based, so it is quick to make entries and search for flights.
  • Sabre works in real-time, allowing for current pricing and availability.
  • Sabre allows the ability to hold flights for a travel agent longer than what an average person searching for flights can.

Cons

  • Sabre does not have a well-working support system. Most calls require you to pay Sabre just for assistance within the system.
  • Sabre has a very large learning curve. It is very specific to itself - it is unlike other software and requires memorizing a lot of keystrokes.
  • Sabre is all in code and text-speak, so it is often difficult to understand.

Return on Investment

  • Overall for the business, it allows us to profit on international flights, where outside of Sabre we would not earn anything. We can earn percentages on certain international flights for booking or add commissions to base prices not posted elsewhere.
  • Sabre creates a barrier to entry for new agents and keeps agents from committing to the business.
  • Sabre gives base prices for agents that are significantly less than those found to a normal user, searching for a flight. This allows for sometimes very high added commissions (upwards of $500 per ticket) while also providing a lower cost to the customer, keeping them working with you in the future.

Other Software Used

Toast

Overall Experience with Sabre Red Workspace

Incentivized
Verified User
Advisor in Finance and Accounting (1001-5000 employees employees)

Use Cases and Deployment Scope

Sabre Red Workspace is a software used by the travel agents inside the entity. This allows each agent to search and book flights with real-time availability and to find the best matching price for all kinds of purposes such as leisure or business travel reservations. It helps to make fast research or analysis when finding the lowest price for a date set of a flight and to securely assure the bookings.

Pros

  • Constantly growing and updating
  • Comprehensive, easy to understand for the users
  • Useful

Cons

  • Not a good support system

Most Important Features

  • Organization of information
  • Quick solution
  • Data analysis

Return on Investment

  • Good

Whether your volume is high or low, Sabre Red Workspace is a sensible, flexible solution for your corporate travel department's needs.

Incentivized
Verified User
Administrator in Corporate (10,001+ employees employees)

Pros

  • Sabre Red Workspace is constantly evolving to keep up with technology trends. For example, it is now available for agents to download on their iPads so that they can work from anywhere.
  • Sabre Red Workspace offers a suite called Red Apps which has many categories of useful apps that can customize your experience (some at no extra charge) and help simplify workflows.
  • Sabre Red Workspace provides a comprehensive library of every format or command that an agent could ever need to do his or her job.

Cons

  • Having to look up government hotel rates separately via Government Suite instead of seeing them listed with common availability result lists is not ideal.
  • The mandatory migration from Sabre Stars to Sabre Profiles was a difficult adjustment for seasoned agents like myself to get used to. Working with Stars was so much easier.

Return on Investment

  • Sabre Red Workspace's canned and customizable scripts and mid/back office QC routines that we have in place have reduced the amount of agent errors.
  • The number of debit memos our agency receives has not been completely eliminated, but it has significantly decreased.

Other Software Used

Concur Travel and Expense, Cvent Event Management, Skype for Business (formerly Lync)