Not a good experience with Safeguard Global, basic processes went wrong and poor customer service
Use Cases and Deployment Scope
We selected Safeguard Global to handle payroll for a German employee -quite a straightforward EOR (employer of reference) case as we're a UK-baed company with no German office.
Pros
- payroll
- employer of reference
- employment contract management
Cons
- patchy and slow customer service
- disjointed offboarding and onboarding processes
- poor customer experience overall
Return on Investment
- Allowed us to hire a German employee but at a fairly high cost
- Lack of customer centricity and a really heavy handed approach to customer service.
- Really poor client communications.
- Some basic processes were not performed adequately.
Alternatives Considered
Papaya Global, Deel, GoGlobal and Multiplier
Other Software Used
Microsoft 365, WordPress
