Salesforce Commerce Cloud

Score8 out of 10

474 Reviews and Ratings

Community insights

TrustRadius Insights for Salesforce Commerce Cloud are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users have praised the platform for its user-friendly interface and efficient management tools, making it easy to navigate, customize, and streamline their workflows effectively. They find the intuitive design and customizable features particularly helpful in optimizing daily tasks and enhancing overall productivity.

Customer Engagement: Many reviewers appreciate how the platform effectively engages them through accurate information display, enhancing communication within their operations, and improving overall operational efficiency. The interactive nature of the platform fosters better collaboration among team members and ensures a seamless flow of information.

Integration Capabilities: Users find the platform valuable due to its seamless integration with various technologies, easy organization of customer data for personalized experiences, and efficient note logging functionalities that enhance productivity. The ability to integrate with external plugins effortlessly streamlines processes while providing a comprehensive view of customer interactions across different channels.

Reviews

56 Reviews

Salesforce Commerce Cloud is a great CRM

Rating: 9 out of 10

Incentivized

April 22, 2025

Use Cases and Deployment Scope

Salesforce Commerce Cloud is our CRM which manages all contracts, customers and client details. It matches the client to our opportunity and integrates with our billing system, NetSuite. Salesforce Commerce Cloud manages all customer contact details like name, phone and email all in one place. Salesforce Commerce Cloud is the trusted source when questions come up about details on a contract.

Pros

Customer Details
Contract Management
Opportunity win or lose

Cons

Allowing multiple contacts at each customer service
Tracking changes to contracts
Matching opportunities to won contracts

Likelihood to Recommend

Salesforce Commerce Cloud does a good job managing customer data and contracts. There are cases where changes are made to contracts and Salesforce Commerce Cloud does not always keep all the pertinent details. Salesforce Commerce Cloud does a good job keeping historical data, but on occasion we have found duplicate records which is a problem for the billing teams.

Verified User

C-Level Executive in Finance and Accounting (501-1000 employees)

Vetted Review

8 years of experience

Robust

Rating: 4 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

- It is a very nice solution for managing for managing your online B2C stores. Supports localization of language, currency, and catalog. - It is quite efficient for order processing across multiple channels, allowing businesses to automate fulfillment, manage payments, and manage returns efficiently. - Even the dealer management is quite easy to manage.

Pros

Organizing customer data is friction-free, so one can create personalized experiences for users
The platform's scalability for large customer base is too good
Page and Catalogue designing is seamless

Cons

More Automations : Almost everything is done manually
The platform UI is quite primitive, needs a revamp
Improve the documentation and Support service

Likelihood to Recommend

- I think it is most well suited for businesses that are huge in size, since the platform's scalability is really good for handling huge customer's bases, large catalogue sizes. - In my opinion, it is not at all appropriate for people who are not technical in nature. Not easy to build from scratch for non-technical folks

Verified User

Program Manager in Product Management (201-500 employees)

Vetted Review

1 year of experience

Great product with great service!

Rating: 8 out of 10

Incentivized

March 24, 2025

Use Cases and Deployment Scope

We use it for all communications with business leads and as our internal lead database. I personally create email and SMS communications to nurture and score leads. We also use Salesforce Commerce Cloud to track client account changes and adjust budgets based on performance. Ultimately, our scope is completely in Salesforce Commerce Cloud, even for ServiceTitan clients and clients we email using Emma.

Pros

Efficiently displays data
Lead scoring model is very effective
Easy to navigate through multiple accounts

Cons

Pardot is quite confusing to navigate and use
Automations are also quite complex and difficult to set up

Likelihood to Recommend

Salesforce Commerce Cloud is for larger organizations that need to house a large amount of client or contact data and wish to leverage that data. For smaller companies or ones that don't already have well-organized data, I think using Salesforce Commerce Cloud would be a huge undertaking. I'm not sure the cut-off for how small a company could be and it make sense to use Salesforce Commerce Cloud but once a separate entire database is needed, Salesforce Commerce Cloud is a huge help.

Verified User

Strategist in Marketing (201-500 employees)

Vetted Review

1 year of experience

Salesforce Commerce Cloud: Easy way to sell your products

Rating: 8 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

We have a commerce site build on Salesforce Commerce Cloud. It helps to define product, categories, catalogs etc. A customer add product to the cart and checkout/punchout as we are using B2B commerce. Shipments, packages and orders can also be maintained here. so it becomes easy for the customer to have a wider view of their consignment.

Pros

Product catalogs
Cart and checkout
Orders
Shipment and packages

Cons

Search functionality
Recommendations
Low code

Likelihood to Recommend

Salesforce Commerce Cloud is well suited to build both B2b OR B2C commerce sites. Its easy to integrate with Salesforce and other externa systems. Best used for Product ordering and checkout. Less appropriate if you want to achieve more complex things with low code and also needs better search functionality.

Verified User

Employee in Information Technology (10,001+ employees)

Vetted Review

10 years of experience

Felipe's Review

Rating: 8 out of 10

Incentivized

March 11, 2025

Use Cases and Deployment Scope

As the digital content coordinator, I use Salesforce Commerce Cloud to design, create, update, and enhance our site and user experience. There are no "problems" that I address. Rather, I help giving more visibility to our brands by actively helping on their websites.

Pros

Easy to see how a page will look like from a mobile experience
Easy to have other regions mirroring the same design by falling back from default.
Toolkit is a good tool to check for future updates when you have stuff scheduled.

Cons

I would love if there could be some sort of automatic revision. Meaning that if there is something looking weird on the page design, it would flag it so we can take a look and see if we did it on purpose that design.
The user experience in Salesforce Commerce Cloud lags a bit. The way the stuff is designed, it makes it look like it's an old platform. Having a modern design can help new users.
it logs me out super fast and I have to keep logging in if I am not actively on the page for a few minutes.
The toolkit on some of the locals, such as Canada for example, has a weird URL that I cannot use it outside of the Salesforce Commerce Cloud platform. The US however, allows me to paste the URL in a browser since the URL is the staging one that we use.

Likelihood to Recommend

Based on what I use Salesforce Commerce Cloud for, Salesforce Commerce Cloud works well to design and update pages with the components we have. It helps a lot the mobile view as well when deigning pages. I think Salesforce Commerce Cloud analytics could be better. I wish we could export and filter stuff. Shopify is a great example to follow when it comes to website analytics and this matters a lot.

Felipe Veicer

Digital Content Coordinator in Marketing at Revelyst (1001-5000 employees)

Vetted Review

1 year of experience

Salesforce Commerce Cloud is easy to use, keep track of information and inventory!

Rating: 8 out of 10

Incentivized

August 19, 2024

Use Cases and Deployment Scope

We use Salesforce Commerce Cloud for managing our dealers, customers and sales. We primarily use it for managing our dealers and customers. We have all of our dealer information in Salesforce Commerce Cloud and it is very easy to manage and keep track of. We can also mark when a dealer is active or inactive and it is very user friendly. We also use Salesforce Commerce Cloud to manage our customers. We can tie each customer to the dealer they purchased from, making it very easy to search and find.

Pros

Easy to use
Easy to organize
Easy to manage dealer information
Easy to manage customer information

Cons

Better integration, we have tried to connect Salesforce Commerce Cloud to Hubspot and it doesn't seem to work well for us
More automations or easier to use automations, we do almost everything manually

Likelihood to Recommend

I think Salesforce Commerce Cloud is great. It is very easy to use and manage dealer information and customer information. We use Salesforce Commerce Cloud for managing our dealers, customers and sales. We primarily use it for managing our dealers and customers. We have all of our dealer information in Salesforce Commerce Cloud and it is very easy to manage and keep track of. We can also mark when a dealer is active or inactive and it is very user friendly. We also use Salesforce Commerce Cloud to manage our customers. We can tie each customer to the dealer they purchased from, making it very easy to search and find. I do really like Salesforce Commerce Cloud, but if I had to pick something, the integration does not work well for us or it is hard for us to figure out. We have tried many times to connect Hubspot to Salesforce Commerce Cloud but we seem to have to do things manually as it does not integrate well.

Verified User

Manager in Marketing (201-500 employees)

Vetted Review

3 years of experience

Powerhouse in the Ecommerce World

Rating: 8 out of 10

Incentivized

July 3, 2024

Use Cases and Deployment Scope

We use salesforce as our web hosting for our ecommerce brands. It allows integration from a wide array of vendors and can also host multiple sites on one single environment. On a wide scope you can drive your post-purchase emails, product pricing, page content, shipping methods, etc. all within one single platform.

Pros

Page Designer
Customization
Cataloging

Cons

Easier Product Build Process
Very developer/training heavy
Integrations can be complex

Likelihood to Recommend

Salesforce is well suited for large enterprise level business who host multiple brand ecommerce sites and want a single platform to manage all. It allows you to share code between multiple sites which can simply the development saving both time and money.

Verified User

Employee (201-500 employees)

Vetted Review

2 years of experience

High-level review of Salesforce Commerce Cloud

Rating: 7 out of 10

Incentivized

June 11, 2024

Use Cases and Deployment Scope

We use Salesforce Commerce Cloud as our main system for our e-commerce platforms. We have been evolving our Salesforce platform during the last 3 years, and we are currently using the headless solution for Salesforce Commerce Cloud. It helps us to create a good user experience and visuals on the front by using l state-of-the-art solutions out of a Salesforce framework and gives our team of merchants a good environment for the backoffice tasks.

Pros

Scalability for multiple countries
Integration with our Salesforce products
Options in the back-office

Cons

Integration with ERPs like SAP or Microsoft Dynamics
Integration with payment platforms
Fraud management

Likelihood to Recommend

I will recommend it for big corporations with multiple ecommerce with high availability needs. I think it is less appropriate for little o middle ecommerce or big corporations that would like to start with MVPs or small frameworks.

Verified User

C-Level Executive in Information Technology (1001-5000 employees)

Vetted Review

5 years of experience

SFCC for the developer-ready OOTB organization

Rating: 7 out of 10

Incentivized

October 6, 2022

Use Cases and Deployment Scope

Salesforce Commerce Cloud ran the global eCommerce websites at Nixon very successfully across a complex, multi-regional, multi-currency, multi-lingual environment. The people at Salesforce were always helpful at an account level. The software was certainly a beast but such is the realm of enterprise eCommerce software. It was adaptable enough for any global environment. Note that we were running the legacy architecture, not the latest SFRA architecture which has changed things for the better to my understanding.

Pros

Global eCommerce
Cross-selling

Cons

CMS built-in was very limited
Integration "cartridge" architecture was not plug-n-play

Likelihood to Recommend

Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.

Gary Penn

Global VP Digital & eCommerce in Sales at Nixon, Inc (51-200 employees)

Vetted Review

7 years of experience

View profile

Great tool for content

Rating: 8 out of 10

Incentivized

September 28, 2022

Use Cases and Deployment Scope

Store all the required processes to run the teams
One stop destination for anyting related to processes or knowledge
Consists of standard operating procedures

Pros

Cater to the needs of it's users to search for processes
Maintain a database of all the required processes and knowledge bases
Keeps all the documentation easy and accessible

Cons

Interface can be improved
Responsiveness can be improved

Likelihood to Recommend

- As discussed so far, it is very useful for storing all the databases of processes required to support the users
- Also, each process has a unique static link for it to be shared and accessed seamlessly
- It is not applicable for organisations/companies with lesser number of processes

Verified User

Team Lead in Social Media (10,001+ employees)

Vetted Review

2 years of experience

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Salesforce Commerce Cloud is easy to use, keep track of information and inventory!

Rating: 8 out of 10

Incentivized

August 19, 2024

Use Cases and Deployment Scope

Pros

Easy to use
Easy to organize
Easy to manage dealer information
Easy to manage customer information

Cons

Better integration, we have tried to connect Salesforce Commerce Cloud to Hubspot and it doesn't seem to work well for us
More automations or easier to use automations, we do almost everything manually

Likelihood to Recommend

Verified User

Manager in Marketing (201-500 employees)

Vetted Review

3 years of experience