Best CRM support tool for organization
Use Cases and Deployment Scope
We are product base organization so we need service desk team to handle cases and tickets for any issues related to users or product's. Salesforce Desk simplified our job with inbuild functionality for multiple purpose. And as per our 2 quarter review, we achieved our milestone to be a customer centric.
Pros
- Cost saving tool
- Live chat functinality
- Ease of use
Cons
- customer and internal survey
- AI functionality
- Index search for customers
Return on Investment
- Cost saving application
- Need less effort to track the cases
- Adding business values
Usability
Alternatives Considered
ServiceNow Customer Service Management and Microsoft SharePoint
Other Software Used
ServiceNow IT Operations Management, Salesforce Revenue Cloud, Microsoft Azure, Workday Payroll and Workforce Management