Salesforce Maps Reviews and Ratings

Rating: 9 out of 10

Score

9 out of 10

Reviews

3 Reviews

Maps for layering

Rating: 8 out of 10

Incentivized

June 2, 2021

Use Cases and Deployment Scope

I used the layers [on Salesforce Maps (formerly MapAnything)] to plot contacts for multiple clients on the map at once, which helped my team know which contact went with which client (by color), and be able to visit more contacts in a single day. In a highly dense city, it was possible to fulfill a day's visits within a 2 mile block.

Pros

Layers allow for visibility
Check-in feature helps to monitor team activity
Activity feed helps for quick look at team activity

Cons

Lots of glitches
Get signed out often, which interrupts the day
Could be more intuitive

Likelihood to Recommend

[Salesforce Maps (formerly MapAnything) well suited for] situations where clients contacts need to be color-coded, or where multiple staff are working from the same map

Verified User

Consultant in Marketing (1-10 employees)

Vetted Review

4 years of experience

Plot your Course Away from Maps

Rating: 2 out of 10

Incentivized

September 8, 2020

Use Cases and Deployment Scope

Originally we wanted to use Maps for tracking and routing our service and sales team. After initial deployment, it quickly became clear that what we were showcased and sold differed greatly from what we received. We would have liked to visually see where our field team is at in almost real-time making it easy to swap calls, add calls to the right person and better judge load.

Pros

Drilling down from the map point, to account/work order/opportunity.

Cons

Clear communication on expectations and delivery of product.
Clean pricing structure and development costs.
Ongoing support during deployment and integration.

Likelihood to Recommend

If you are a small business or have a small team in the field, anything Salesforce and its components should be avoided. Its price-point and ROI are overstated.

Kurt Johansen

DBA and Process Manager in Information Technology at Angel Water, Inc. (51-200 employees)

Vetted Review

1 year of experience

View profile

Great tool but now expensive

Rating: 5 out of 10

Incentivized

January 7, 2019

Use Cases and Deployment Scope

Primarily used within sales/marketing - for us as a nonprofit, fundraising efforts. It allows us to see our donors on a map and especially helpful when planning trips to specific cities.

Pros

Color coding different accounts or data fields.
Ability to see travel time and not just distance.
Lots of data fields to pull from - big recent improvement.

Cons

They just restructured their pricing model and we are ending our contract because of it - you have to pay for 10 users.
The crossover with accounts and contacts are hard to map.
The window sizes when navigating the maps are difficult to work with.

Likelihood to Recommend

Great tool for a large organization. They are now very expensive among other competitors unfortunately but have great customer service and easy setup.

Edward Phillips

Engagement Director in Sales at Mission: Hope (11-50 employees)

Vetted Review

2 years of experience

View profile

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