Salesforce Marketing Cloud Social Studio (discontinued) Pricing

“In addition to the license fee, there is a per-topic profile fee, which is where you tell it what data you want to pull in.”

“Cost reduction due to more automates processes helped allocate budget elsewhere.”

“Crimson Hexagon, Sprinklr and Cision all have much more advanced social media analytics capabilities, although they are potentially more expensive.”

“Social Studio was slightly more expensive that Meltwater Buzz based on the number of publish account, but I was able to justify this based on the product features. … Support is part of the price so we don't need to pay for anything extra.”

“How many social media accounts you plan on using and whether full bundling is cost effective for your organization. … I do not believe it is worth the investment based on my companies needs.”

“Since being bought by SalesForce and marketed as a bundle with Radian6, they force you into the bundle when nothing is integrated, not even billing. … Pricing should be al la carte, not forced to buy the whole suite, especially if it is not integrated.”

“Even with the nonprofit discount, the software is still quite expensive and there are limits to the amount of data that we can pull into the system.”

“I feel like no one over there is very educated on the product aside from basic features and it is WAY too expensive for what it offers.”

“Additionally, we wanted workflow capability that would provide a clear process for all employees to follow, and not something we would have to buy an individual license for every user.”