SALESmanago

Score8.5 out of 10

41 Reviews and Ratings

Community insights

TrustRadius Insights for SALESmanago are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Segmentation Power: Users have found the segmentation feature to be very powerful, allowing them to segment people in various ways such as using tags, RFM matrices, sales funnels, and dynamic segments. This feature has provided them with the ability to target specific groups of people for their marketing campaigns.

Automation Flows: Reviewers appreciate the automation flows offered by the software, which allow them to set up workflows, automation rules, and website automations. These automation features help streamline their marketing actions and execute them automatically based on triggers and specific conditions.

Effective Product Recommendations: Despite acknowledging that it might take some time to prepare, users have been impressed with the product recommendations tool. They mention that the end results are impressive, indicating that the tool is effective in recommending products on their website.

Reviews

33 Reviews

Easy to use, with many powerful functionalities!

Rating: 9 out of 10

December 18, 2024

Use Cases and Deployment Scope

SALESmanago is a tool I use on a daily basis, serving clients (mainly e-commerce) from various industries. The main problems we manage to solve are usually: lack of effective recovery of abandoned carts, lack of database segmentation, and poor personalization of communication. Thanks to SALESmanago, we usually solve all three of these main problems in a very short time.

Pros

Possibility to create advanced, multichannel marketing automation scenarios.
Possibility to combine behavioral, purchasing and declarative segmentation of database.
Very good documentation that makes API integration easy.

Cons

Pop-up wizards needs to be updated.
Number of fields (20), and field limit (255 characters) in external events.
Workflow analysis is not detailed enough if you have more than one email in scenario.
Sending data from SALESmanago directly to Looker Studio should be easier.

Likelihood to Recommend

SALESmanago is the best for e-commerce, especially in FMCG segment, which more than few thousands subscribers in data base and +10k unique users in case of traffic per month. In my opinion it's not good idea to start with SALESmanago when the business is too small. For example: less than 5k traffic per month and less than 2 000 subscribers in database.

Maciej Stafiej

Marketing Automation Expert in Marketing at With many clients (1-10 employees)

Vetted Review

5 years of experience

Maximize efficiency and personalization in an intuitive tool.

Rating: 9 out of 10

November 27, 2024

Use Cases and Deployment Scope

We use SALESmanago to consolidate a wide range of customer data in one centralized platform, enabling us to create highly personalized communications tailored to their specific needs. This tool addresses the critical business challenge of fragmented customer insights, streamlining data management and enhancing our ability to deliver targeted, relevant messaging. The result is improved customer engagement and a significant boost to our marketing efficiency.

Pros

friendly implementation
ease of use
intuitive tools

Cons

configuration with other platforms
more ready-made templates

Likelihood to Recommend

Well suited at: creating individual strategies, rescuing abandoned carts, e-mail marketing, personalization

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

1 year of experience

my experience with salesmanago

Rating: 8 out of 10

Incentivized

January 19, 2024

Use Cases and Deployment Scope

We use this tool to build customer journeys in marketing, to increase sales and users. I am very happy with it, the support knows how to help and make you improve, not only in the use of the tool but also in performance. thanks to SM I was able to build entire databases going from 1 user to 4 thousand

Pros

database segmentation
analysis
editor email

Cons

I don't know at the moment

Likelihood to Recommend

is suitable for particularly rich and elaborate databases. for companies that have important data between purchases, user experience, spending etc. It is worth giving it a try to actually understand what we are talking about. it is important, even if complex, to understand the flow of welcome, it will help you a lot with customers

Loreta Cimino

CRM Specialist in Marketing at Digitag Consulting (11-50 employees)

Vetted Review

2 years of experience

View profile

User friendly tool with good customer support

Rating: 9 out of 10

January 8, 2024

Use Cases and Deployment Scope

I use SalesManago on a daily basis, primarily for marketing emails, customer support via live chat, lead gathering and nurturing, and minor website personalizations with pop-ups and web notifications.I find SalesManago to be a good and reliable tool with a flat learning curve.

The email builder is simple to use, with a good analytics panel. Pre-made templates can be found for free or at a certain cost, and HTML templates can be imported.

The live chat tool allows instant communication with customers. If the customer is no longer online, it is possible to communicate with them via their personal contact info from their account.

SalesManago also offers its customers the possibility to use pop-ups and notifications on the website. I'd like the pop-ups to be a bit more customizable, but apart from that, they work fine. Pop-ups can be scheduled on specific days, webpages, user groups, or actions on the website.

I found the support team to be fast and always available for any questions I had. When starting to use SalesManago, I received an in-depth introduction to all the tools and services available to me. We now have a monthly meeting with the support team for any kind of request.I found the support team to be fast and always avalaible for any question I had.

Pros

Email Automation

Cons

The web pop-ups editor should allow more customization options.

Likelihood to Recommend

I find SalesManago to be a good tool for email marketing and automation processes.

They live chat service allows fast and direct communication with customers.

Website personalisation (tools like pop-ups and browser notification) work fine but I'd like to have a bit more personalisation options to be avalaible to users.

Federico Sarzi

Marketing Specialist in Marketing at Audiosales (11-50 employees)

Vetted Review

1 year of experience

A very good tool for e-commerce and fast customer service.

Rating: 10 out of 10

Incentivized

June 1, 2023

Use Cases and Deployment Scope

Salesmanago is the tool that meets most e-commerce marketing automation needs. It is a very powerful system that allows you to implement advanced communication paths or fully automated sales funnels.Messages can be created using both HTML and a creator, which we use very often and both solutions work very well for us.

Pros

Workflow
Newsletter
CDP

Cons

UX - interface
SMS gateway - extension of functionality

Likelihood to Recommend

At every stage of cooperation, you can count on full professionalism and commitment, which we receive from the Salesmanago team. The support works great, we get answers and assistance to each request very quickly. Moreover, the advice about marketing automation, the creation of new workflows, newsletters, and action strategies is of the highest level. I can always rely on a dedicated expert who takes care of our project in every issue. I highly recommend it!

Maciej B

E-commerce Marketing Manager in Marketing at Kanaste (11-50 employees)

Vetted Review

5 years of experience

SALESmanago is a good fit for ecommerces

Rating: 9 out of 10

April 4, 2023

Use Cases and Deployment Scope

I work for an agency and I've been helping my customers with SALESmanago since 2016. I think SALESmanago is a very good solutions for ecommerces who want to scale and maximize their results. SALESmanago with his CDP allow you to know better your customers and with automations helps you to reach the right person at the right time.

Pros

Segmentation - you can segment people in many ways (e.g using tags, rfm matrices, sales funnels, dynamic segments).
Automation flows - using workflows, automation rules, and website automations you can automatically do marketing actions after a trigger and in specific conditions. You have a lot of events, conditions and actions
Product Recommendations - this tool allow you to recommend products on your website. Maybe it's not quick to prepare it but the results at the end are awesome
RFM Segmentation - this is a great tool to segment and reach people according to their RFM profile

Cons

Lead Generation Tools - SALESmanago has a lot of lead generation tools such has forms, popups, landing pages - but I think it can be improved this area
Reporting - comparing it with some other tool in this market I think this area could be improved with maybe custom reports
Recommendation Frames - I put the same area I put on "advantage" because I think that the builder could be improved a lot - it's a very good tool, maybe the one that give you the most important results but to do it you have ask SALESmanago for custom implementation.

Likelihood to Recommend

SALESmanago is a good fit for ecommerce business who want to grow fast. Is a good solution if you want to invest your time to prepare a strategy and implement it. I always say that a marketing automation platform (not only salesmanago) it's not a magic button that multiply your revenues. You have to prepare a strategy implement it, monitor and improve again again and again.

Considering business without an ecommerce there are some other better than SALESmanago.

Samuel Cadelano

Marketing Automation Strategist in Marketing at Magilla SRL (11-50 employees)

Vetted Review

Reseller

7 years of experience

I like SALESmanago!

Rating: 10 out of 10

March 7, 2023

Use Cases and Deployment Scope

I use SALESmanago to build communication with clients. We send e-mails to maintain relations, inform about promotions and news. We have set up cycles of automatic e-mails that reach our customers. SALESmanago helps us increase sales. Thanks to SALESmanago, we observe the involvement of our recipients. We verify which products are popular, and we also conduct extensive analytics.

Pros

email
analytics
marketing automation

Cons

Likelihood to Recommend

It helps me in creating e-mail cycles that build the involvement of customers and recipients of our products. Thanks to SALESmanago, I can stay in constant contact with my clients. All this is done by automatic rules.

Verified User

Partner in Marketing (11-50 employees)

Vetted Review

5 years of experience

It Is Essential in our Omni-channel Setup

Rating: 9 out of 10

December 8, 2022

Use Cases and Deployment Scope

A lot of potential, a pretty much seamless experience, and a great support team. For the last 2 years, and 4 for my team, I have used SALESmanago software for building our Omni-channel automated workflows, launching Email marketing campaigns, managing some customer segmentations, and initiating some custom adjustments specifically for our organization. I have witnessed amazing capabilities and great support from the SALESmanago team, especially since we have multiple offline and online channels that needed a lot of integrations in collecting, organizing and communicating as well.

Pros

Automated workflows
CDP
Email marketing
Push notifications

Cons

Reporting

Likelihood to Recommend

For the scope I dealt with, I find SALESmanago automated workflows, email Marketing, and push notifications are great marketing automation tool that is even better when combined with the great support the team offers.

Mohamed Hamed

at Nahdi Medical Co. (5001-10,000 employees)

Vetted Review

2 years of experience

View profile

All-in-one marketing automation tool

Rating: 9 out of 10

December 1, 2022

Use Cases and Deployment Scope

We have been using SALESmanogo for 1 year and the results are great. We value the technical support very much. Today, we cannot imagine using a different tool to create mailings and mastering our entire contact list. We have implemented SALESmanago on 5 different websites. If someone is looking for a good and intuitive tool, We would recommend SALESmanago without a doubt.

Pros

Managing contacts
Customer service

Cons

Data analysis

Likelihood to Recommend

Managing contacts, Email automation and leadnurturing

Verified User

Employee in Marketing (11-50 employees)

Vetted Review

1 year of experience

B2C platform that works great!

Rating: 8 out of 10

Incentivized

October 25, 2022

Use Cases and Deployment Scope

The major platform in B2C Marketing, it's omnichanel oriented and perform it's best as a CDP platform. Can manage directly email marketing, sms marketing, lead generation forms, landing pages and integrate a chatbot useful both in website and in social pages. can be integrated with other software via API to centralized the information about every single customer.

Pros

Email marketin
Forms
Landing pages
chatbot
Popups

Cons

Chatbot
Landing pages

Likelihood to Recommend

It's best is in B2C or D2C scenarios, can automate every single marketing actions for single user, grouped by tags, segments or specific data.

Luigi Ripamonti

Marketing Automation Specialist in Marketing at Brtweb (1-10 employees)

Vetted Review

Reseller

2 years of experience

Loading Reviews List....

SALESmanago is a good fit for ecommerces

Rating: 9 out of 10

April 4, 2023

Use Cases and Deployment Scope

Pros

Segmentation - you can segment people in many ways (e.g using tags, rfm matrices, sales funnels, dynamic segments).
Automation flows - using workflows, automation rules, and website automations you can automatically do marketing actions after a trigger and in specific conditions. You have a lot of events, conditions and actions
Product Recommendations - this tool allow you to recommend products on your website. Maybe it's not quick to prepare it but the results at the end are awesome
RFM Segmentation - this is a great tool to segment and reach people according to their RFM profile

Cons

Lead Generation Tools - SALESmanago has a lot of lead generation tools such has forms, popups, landing pages - but I think it can be improved this area
Reporting - comparing it with some other tool in this market I think this area could be improved with maybe custom reports
Recommendation Frames - I put the same area I put on "advantage" because I think that the builder could be improved a lot - it's a very good tool, maybe the one that give you the most important results but to do it you have ask SALESmanago for custom implementation.

Likelihood to Recommend

Samuel Cadelano

Marketing Automation Strategist in Marketing at Magilla SRL (11-50 employees)

Vetted Review

Reseller

7 years of experience