SAP Concur Review Insights

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Insights from SAP Concur Reviewers

Based on 33 verified reviews published in the last 18 months

SAP Concur is designed to improve the experience of managing business travel and expenses. How has SAP Concur benefitted users at your organization in terms of admin and/or employee experience?

33 answered

This analysis of 33 recent reviews explores how SAP Concur has benefitted users in terms of administration and employee experience. A significant portion of reviewers, 39% (13 of 33), highlight the ease of use for both employees and administrators, noting the friendly user interface and simplified expense report processing. This ease of use is further supported by the availability of a mobile app, mentioned by 12% (4 of 33) of reviewers, which streamlines expense reporting. In addition to user-friendliness, 21% (7 of 33) of reviewers appreciate the reduction in manual effort, with SAP Concur automating processes and reducing time spent on administrative tasks. Some reviewers, 12% (4 of 33), specifically mention an improved user experience overall, citing smoother reimbursement processes and intuitive travel requests. Improved visibility and tracking of expenses is also noted as a benefit by 9% (3 of 33) of reviewers.

Ease of use

13 mentions

A substantial number of reviewers, 39% (13 of 33), praise SAP Concur for its ease of use. Reviewers specifically call o…

A substantial number of reviewers, 39% (13 of 33), praise SAP Concur for its ease of use. Reviewers specifically call out the user-friendly interface and the minimal training needed for employees to start using the system. The system's design simplifies the entire expense reporting process.

Reduced manual effort

7 mentions

About 21% (7 of 33) of reviewers emphasize the reduction in manual effort achieved through SAP Concur. This includes au…

About 21% (7 of 33) of reviewers emphasize the reduction in manual effort achieved through SAP Concur. This includes automating tasks, reducing time spent on expense reporting, and eliminating the need for manual invoice creation. Reviewers appreciate the efficiency and automation that the system brings to expense management.

Improved user experience

4 mentions

Around 12% (4 of 33) of reviewers note an improved user experience with SAP Concur. This improvement is attributed to s…

Around 12% (4 of 33) of reviewers note an improved user experience with SAP Concur. This improvement is attributed to smoother reimbursement processes, easy access to travel requests, and a quicker overall process. The system is seen as contributing to a more efficient and user-friendly experience for both employees and administrators.

Mobile app

4 mentions

The mobile app is a highlighted feature, with 12% (4 of 33) of reviewers finding it particularly beneficial. They repor…

The mobile app is a highlighted feature, with 12% (4 of 33) of reviewers finding it particularly beneficial. They report that the app makes expense reporting easier and faster, contributing to a smoother overall experience. The mobile app is seen as a key component in streamlining the travel and expense process.

Improved visibility/tracking

3 mentions

About 9% (3 of 33) of reviewers appreciate the improved visibility and tracking offered by SAP Concur. Employees gain i…

About 9% (3 of 33) of reviewers appreciate the improved visibility and tracking offered by SAP Concur. Employees gain insight into the approval process, reducing uncertainty about reimbursements. The system also centralizes receipts and streamlines approvals, enhancing transparency and accuracy.

How has SAP Concur helped your organization evolve, grow, and adapt? Please describe any features that you have found to be particularly innovative.

33 answered

This report synthesizes 33 recent reviews to understand how SAP Concur has facilitated organizational evolution, growth, and adaptation, with a focus on innovative features. A significant portion of reviewers highlight the positive impact of SAP Concur on streamlining and automating expense management. Specifically, 30% (10 of 33) of reviewers praise the software's ability to automate expense reports, which reduces manual effort and increases transparency. Another 27% (9 of 33) of reviewers appreciate the platform's ability to streamline processes and improve efficiency. A smaller fraction of reviewers, 9% (3 of 33), value SAP Concur for process harmonization and creating a centralized system for travel and expenses.

Expense report automation

10 mentions

A substantial number of reviewers, 30% (10 of 33), commend SAP Concur for its expense report automation features. Revie…

A substantial number of reviewers, 30% (10 of 33), commend SAP Concur for its expense report automation features. Reviewers appreciate features like OCR invoice amount capture and automated receipt attachments, which save time and reduce frustration. The digitization of expense reports and approvals is also frequently mentioned as a key benefit.

Process streamlining & efficiency

9 mentions

Approximately 27% (9 of 33) of reviewers find that SAP Concur streamlines processes and enhances efficiency. Reviewers…

Approximately 27% (9 of 33) of reviewers find that SAP Concur streamlines processes and enhances efficiency. Reviewers indicate that the platform simplifies operations, standardizes expense reporting, and aligns corporate travel policies. Some reviewers also note that SAP Concur enables a more agile sales team by facilitating travel management.

Process efficiency and harmonization

3 mentions

About 9% (3 of 33) of reviewers highlight SAP Concur's role in process harmonization and creating a centralized system…

About 9% (3 of 33) of reviewers highlight SAP Concur's role in process harmonization and creating a centralized system for travel and expenses. These reviewers emphasize the importance of process harmonization and transparency, noting that the platform facilitates effective approval processes and provides visibility for all team members.

What positive or negative impact (i.e. Return on Investment or ROI) has SAP Concur had on your overall business objectives?

33 answered

This report synthesizes 33 recent reviews to assess the return on investment (ROI) of SAP Concur. A significant portion of reviewers highlight positive impacts on business objectives, particularly concerning time savings and improvements to the expense process. Time savings is a frequently cited benefit, mentioned by 27% (9 of 33) of reviewers, with users noting saved time in travel processes, auditing, and general processing. Streamlined expense management is another key area of improvement, noted by 21% (7 of 33) of reviewers. This includes reduced travel costs, consolidated expense management, and a reduction in paper usage. Faster reimbursement and approval processes are also frequently mentioned by 21% (7 of 33) of reviewers as contributing to the overall ROI. Further, approximately 12% (4 of 33) of reviewers find the system easy to use, which they believe drives efficiency. Automation and integration capabilities, while less frequently mentioned at 9% (3 of 33), are also seen as valuable contributors to ROI.

Time savings

9 mentions

Reviewers frequently cite time savings as a significant benefit of SAP Concur. This includes reduced time spent on vari…

Reviewers frequently cite time savings as a significant benefit of SAP Concur. This includes reduced time spent on various aspects of the travel and expense process, such as creating travel reimbursements, auditing, and general processing. The time savings are attributed to the system's efficiency and automation capabilities.

Expense process improvement

7 mentions

A substantial number of reviewers highlight improvements in the expense process as a key positive impact. These improve…

A substantial number of reviewers highlight improvements in the expense process as a key positive impact. These improvements include reduced travel costs, consolidated expense management, and a significant reduction in processing time, with some reviewers reporting a reduction from weeks to just a few days. Reviewers also noted the reduction of paper usage.

Faster reimbursement/approval

7 mentions

Many reviewers appreciate the faster reimbursement and approval processes facilitated by SAP Concur. The system enables…

Many reviewers appreciate the faster reimbursement and approval processes facilitated by SAP Concur. The system enables quicker processing of expense reports and faster trip approvals, especially with mobile device notifications. This leads to faster employee reimbursement and an overall improvement in the timeliness of expense payments.

Easy to use

4 mentions

A notable portion of reviewers find SAP Concur easy to use, contributing to its positive impact. The user-friendly mobi…

A notable portion of reviewers find SAP Concur easy to use, contributing to its positive impact. The user-friendly mobile app and simple process for end-users drive efficiency. Reviewers appreciate the system's speed and ease of use.

Automation/Integration

3 mentions

Some reviewers value the automation and integration capabilities of SAP Concur. These features include automated linkag…

Some reviewers value the automation and integration capabilities of SAP Concur. These features include automated linkage of receipts with charges from corporate procurement cards and ERP integration, which contributes to time savings. Reviewers find that automation and integration work effectively.

Besides SAP Concur, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

33 answered

This analysis synthesizes 33 recent product reviews to identify software frequently used alongside SAP Concur. While the review sample is relatively small, several co-used software products emerged. Workday Human Capital Management and SAP SuccessFactors HCM were each mentioned by 6% (2 of 33) of reviewers. These findings suggest that users often integrate SAP Concur within a broader ecosystem of human capital management solutions.

Workday Human Capital Management

2 mentions

Workday Human Capital Management was mentioned by 6% (2 of 33) of reviewers. The sentiment towards Workday Human Capita…

Workday Human Capital Management was mentioned by 6% (2 of 33) of reviewers. The sentiment towards Workday Human Capital Management, when mentioned alongside SAP Concur, is mixed, indicating varied experiences or use cases among users who integrate these platforms.

SAP SuccessFactors HCM

2 mentions

SAP SuccessFactors HCM was mentioned by 6% (2 of 33) of reviewers. As with Workday, the sentiment is mixed, suggesting…

SAP SuccessFactors HCM was mentioned by 6% (2 of 33) of reviewers. As with Workday, the sentiment is mixed, suggesting that while some users find value in the integration, others may have reservations or specific use-case considerations.

Describe how you use SAP Concur in your organization. What are the business problems the product addresses and what is the scope of your use case?

33 answered

This analysis synthesizes 33 recent reviews to understand how users employ SAP Concur within their organizations, focusing on the business problems addressed and the scope of use. A significant portion of reviewers, 55% (18 of 33), highlight the platform's role in travel and expense management. This is closely related to expense reporting, mentioned by 33% (11 of 33) of reviewers, with users appreciating the platform's ability to streamline the submission and tracking of expenses. Ease of use is another frequently cited benefit, noted by 21% (7 of 33) of reviewers, who praise the tool's user-friendliness and the minimal training required. Workflow and approvals, cited by 18% (6 of 33) of reviewers, are seen as valuable features for managing expense processes. Integration and automation capabilities, mentioned by 15% (5 of 33) of reviewers, contribute to increased efficiency and smoother end-to-end experiences.

Travel and Expense Management

18 mentions

A significant number of reviewers, 55% (18 of 33), utilize SAP Concur for travel and expense management across their or…

A significant number of reviewers, 55% (18 of 33), utilize SAP Concur for travel and expense management across their organizations. This includes booking travel, managing expenses, and handling billing statements. The platform supports both travel arrangements and the subsequent expense reporting and approval processes.

Expense Reporting

11 mentions

About a third of reviewers, 33% (11 of 33), appreciate SAP Concur for its expense reporting capabilities. Users report…

About a third of reviewers, 33% (11 of 33), appreciate SAP Concur for its expense reporting capabilities. Users report that the platform simplifies the submission process, saving time through the use of templates. The features support travel expense tracking, reimbursement, and overall expense management.

Ease of Use

7 mentions

A notable portion of reviewers, 21% (7 of 33), find SAP Concur easy to use. They highlight that the tool requires minim…

A notable portion of reviewers, 21% (7 of 33), find SAP Concur easy to use. They highlight that the tool requires minimal training for end-users and that its user-friendliness extends to both adding and managing expenses. Reviewers also appreciate the dynamic design of the platform.

Workflow and Approvals

6 mentions

Around 18% (6 of 33) of reviewers value the workflow and approval features of SAP Concur. These features facilitate exp…

Around 18% (6 of 33) of reviewers value the workflow and approval features of SAP Concur. These features facilitate expense processes and provide approval workflows for leaders. The system also supports corporate credit card reconciliation, travel expense submissions, and payment reimbursements.

Integration and Automation

5 mentions

Approximately 15% (5 of 33) of reviewers mention the integration and automation benefits of SAP Concur. These include i…

Approximately 15% (5 of 33) of reviewers mention the integration and automation benefits of SAP Concur. These include integration with financial systems, purchase card reconciliation, and improved auditing. Reviewers also appreciate the efficiency gains and the single sign-on feature.

Please provide some detailed examples of things that SAP Concur does particularly well.

33 answered

This report synthesizes 33 recent reviews to identify areas where SAP Concur performs well. A significant portion of reviewers, 27% (9 of 33), praise the system's ease of use, highlighting the user-friendly interface and simple language. This ease of use extends to the mobile app, which is specifically mentioned for its accessibility and receipt capture capabilities by 12% (4 of 33) of reviewers. Expense report features are also well-regarded, with 18% (6 of 33) of reviewers noting the system's ability to streamline expense report creation and approval processes. The receipt capture and upload functionality is another strength, mentioned by 15% (5 of 33) of reviewers, who appreciate the convenience of capturing and linking receipts via the mobile app. Furthermore, card integration, noted by 9% (3 of 33) of reviewers, helps to streamline expense activity by providing card spend data as available expenses.

Easy to use

9 mentions

A substantial number of reviewers, 27% (9 of 33), find SAP Concur easy to use, citing the intuitive GUI and straightfor…

A substantial number of reviewers, 27% (9 of 33), find SAP Concur easy to use, citing the intuitive GUI and straightforward language. This ease of use contributes to a positive user experience, making the system accessible to a wide range of users. Reviewers appreciate that the system is user friendly.

Expense report features

6 mentions

Expense report features are valued by 18% (6 of 33) of reviewers, who appreciate the system's ability to build organize…

Expense report features are valued by 18% (6 of 33) of reviewers, who appreciate the system's ability to build organized expense reports and track approvals. Reviewers highlight the speed and detail of the expense reports, noting that the system limits the steps required to create and submit them. The automation of expense report creation is also seen as a positive aspect.

Receipt capture/upload

5 mentions

Receipt capture and upload capabilities are praised by 15% (5 of 33) of reviewers, who find the process easy, especiall…

Receipt capture and upload capabilities are praised by 15% (5 of 33) of reviewers, who find the process easy, especially with the mobile app. The ability to automatically link receipts captured with a phone's camera to expenses linked to a corporate payment card is particularly appreciated. Reviewers find the receipt matching feature helpful.

Mobile app

4 mentions

The mobile app is a notable strength, with 12% (4 of 33) of reviewers highlighting its ease of use and accessibility. T…

The mobile app is a notable strength, with 12% (4 of 33) of reviewers highlighting its ease of use and accessibility. The app facilitates easy receipt capture and uploading, contributing to a streamlined expense management process. Reviewers appreciate having access to the system on their mobile devices.

Card integration

3 mentions

Card integration is valued by 9% (3 of 33) of reviewers, who find that it streamlines expense activity. The system's ab…

Card integration is valued by 9% (3 of 33) of reviewers, who find that it streamlines expense activity. The system's ability to provide card spend data as available expenses simplifies the expense reporting process. Reviewers appreciate the integration with corporate cards.