ScienceSoft Help Desk Outsourcing

Overview

With overall 33 years in IT, ScienceSoft has 14-year experience in IT support, including the support of complex software.

Their help desk team speaks 7+ languages, and adheres to mature ITSM processes and ITIL principles.

By outsourcing IT help desks to ScienceSoft, companies get user (L1) and technical issues (L2, L3) quickly resolved, as well as benefit from root cause analysis.

Pricing

ScienceSoft’s pricing for outsourced help desk services depends on various cost factors, such as:

· Expected number of requests per month.

· Help desk levels (L1, L2, L1/L2, L3).

· SLA terms (e.g., response time, resolution time).

· Service coverage (e.g., 8/5, 12/5, 24/5, 24/7).

· Etc.

Service Offering Details

Here are sample deliverables that companies get by outsourcing help desk to ScienceSoft:

· Regular service level reporting.

· Incident reporting with root cause analysis.

· Knowledge base.

· User guides and FAQ.

Need better understanding of how ScienceSoft provides their help desk service? Upon request, they are ready to demonstrate how they process requests.