TrustRadius Insights for Searchspring are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Searchspring is a powerful tool that greatly improves site search functionality, providing users with more relevant and accurate results. Customers have found that Searchspring enhances their online storytelling capabilities, enabling them to create a more engaging and personalized user experience. The software's robust features, such as boost rules and auto-population of categories, have made merchandising easier for businesses. Users have also praised Searchspring for solving the problem of manual merchandising by allowing them to pin products for aesthetic purposes and automatically optimize on-site real estate. Furthermore, Searchspring offers personalized merchandising options, including the use of collection page banners and recommended product widgets. This has enabled businesses to easily promote their products and customize the site to meet their specific needs.
Searchspring has proven to be particularly beneficial for businesses with large catalogs. By streamlining searches and improving the search experience, it has made it easier for customers to find what they're looking for. The software's AI-powered search functionality is not only user-friendly but also delivers quicker, more accurate, and relevant search results. As a result, businesses have witnessed increased conversion rates and higher customer satisfaction levels. Additionally, Searchspring's visual merchandising tools have provided businesses with greater freedom and flexibility in customizing their sites, further enhancing the overall user experience.
In terms of value, Searchspring goes beyond just improving search relevance; it provides valuable insights and data for making informed decisions that drive business growth. Its advanced reporting capabilities have enabled businesses to leverage data in order to make better decisions about product findability and optimize merchandising strategies. Businesses with a large catalog of products have now come to expect this level of search functionality and customization capability provided by Searchspring. As a leading partner in search and merchandising solutions, Searchspring has consistently delivered impressive results in terms of increased conversion rates, sales, and overall revenue growth for its customers.
The Ecommerce Team utilizes Search Spring for site search, merchandising, filtering, and product recommendations.
Pros
Site Search: Very fast, easy to use, redirects, synonyms, etc.
Merchandising: Super easy to use. Love the visual merchandising tool.
Product recommendations: Love the product recs from 4-tell. Nice acquisition!
Cons
Would like to see 4-Tell and Search Spring in one dashboard.
Dream: Using customer demographic data plus past purchases plus browsing history to recommend products (machine learning), ability to easily manually connect specific products that the algorithm may not catch, for example, earrings and necklaces in the same style, accessory type products, etc. We would want this to work so that relating a product to another automatically works in reverse (currently it has to be done for both items).
Ability to create custom landing page results that do not show "search results for ____" at the top
A/B testing
Exempting campaigns from global rules/banners.
Advanced facet ordering logic.
Advanced/dynamic facet labeling.
Likelihood to Recommend
Search Spring offers strong options for search customizations: synonyms, redirects, query replacements, spell corrections, etc. We enjoy the ability to boost and unique product display options. We were 4Tell customers prior to the Search Spring acquisition and we're looking forward to both being part of one console. Search Spring is a really solid, stable search/merch platform that I would recommend for any mid-market business.
SearchSpring is currently being used for our BigCommerce website. It is not being used across the whole business, BigCommerce is the only selling channel that we use this software for at the moment. It helps us simplify the searching functions on our website and create a more user-friendly experience for our customers.
Pros
SearchSpring can pull in products that match specific terms according to your customizations in their dashboard.
SearchSpring can change the main image of products to reflect what is being searched for, such as a specific color.
SearchSpring can account for misspellings and typos in the search bar by using search customizations.
Cons
It takes time for results to be obvious.
Only a few changes can be made at a time since gathering data takes time.
Likelihood to Recommend
SearchSpring has improved our conversion rate on our website in just the few weeks we've had them on the site. It is obvious that the improvements will continue over time with the incremental increases in traffic every week.
Implemented as our main site search tool on DTC website. It was procured and implemented as a replacement for out of box search tool.
Pros
Customize search results pages - ability to add banners or other visual creative for search results pages based on specific queries.
Easily badge products - set thumbnail badges to show specific messages on search results pages; allows for easy identification of items on sale, featured items, or items that may be eligible for free shipping.
Easily merchandise search results pages - can be done on a per-query basis.
Cons
Reporting is very basic.
Likelihood to Recommend
It’s a great product. It does all of what I’d expect a site search tool to do - auto-suggest, customizable search results pages, basic reporting. I’ve never felt limited nor come into a situation where the tool wasn’t appropriate for our use.
We use Nextopia to facilitate onsite search. This enables our customers to find the products they are after.
Pros
Reporting
Supporting the integration with our product feed
Being able to quickly make changes through the back office
Cons
Developing 'cocktails' of different ranking criteria. At the moment we can only serve results based on either 'relevancy' or 'sales performance'. It would be great to not only have the ability to blend these two options (by search term), but also add additional facets into the mix, such as stock quantity, margin, sponsorship factor etc...
Provide financing reporting on results - so we know how much revenue/conversion has been driven from specific search terms. For example, "Baby Milk" drove 50 searches, 6 direct conversions (customers that searched went on to buy an item(s) that were recommended), 16 indirect conversions (customers that searched went on to buy other item(s) not severed).