SentricHR (SentricWorkforce) Reviews and Ratings

Rating: 10 out of 10

Score

10 out of 10

Community insights

TrustRadius Insights for SentricHR (SentricWorkforce) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users have praised SentricHR for its exceptional training, set up, and onboarding process. Regularly scheduled meetings and trainings have been extremely helpful in getting users up to speed. The implementation specialist has received high praise for their great support during the setup process.

SentricHR has transformed the onboarding process from a time-consuming manual, paper-driven process to a faster and more efficient electronic process. This digital transformation has been especially beneficial during remote work due to Covid. Users appreciate the system's ability to streamline processes, assist in compliance and reporting, and provide information at their fingertips.

Additionally, SentricHR has been useful for benefit administration, legislative changes, and compliance issues. Users have received guidance and support from the SentricHR team, particularly in setting up Carrier Connection and managing the ACA portion. The software offers a manageable platform for integrated HR services with proactive training sessions and quick response to issues.

One of the standout features of SentricHR is its support team, which is highly responsive and solution-focused. Customers have expressed a positive experience with the support provided by SentricHR.

The software's centralization of HR/HR-related information in one location has been well-received by users. It has also improved document distribution and tracking, reducing the chances of people falsely claiming to have read them.

SentricHR has made payroll processing easy and efficient for users. The software's time and attendance tracking feature has also reduced the need for manual keying.

While most users have found SentricHR suitable for their specialized small business needs, some have faced difficulties with the implementation process and support response time. However, overall feedback regarding SentricHR's support during implementation has been positive.

In conclusion, SentricHR offers a range of functionalities that meet various HR needs including compliance, policy documentation, payroll, benefits administration, performance tracking, and reporting. The software has helped increase efficiency in HR departments, track employee needs, and provide a centralized platform for HR information. From onboarding to payroll processing, SentricHR has proven to be a valuable tool for streamlining processes and improving productivity.

Reviews

2 Reviews

SentricHR Lightens My Load

Rating: 10 out of 10

Incentivized

October 11, 2021

Use Cases and Deployment Scope

We use SentricHR to process payroll. I use it in the HR department. It is also used to request paid time off for our staff at our corporate offices. We have a complex payroll with hourly and salaried employees, and it includes overtime, double time, cash bonuses, and commissions. Prior to our switch to SentricHR a year and a half ago, we had tried two other payroll companies. Both were disasters, especially in the area of support. SentricHR has been extremely responsive whenever we have a question or problem. None of our problems have been caused by SentricHR - that wasn't the case with the other providers. They have also provided solutions to situations that have come up because of the complex nature of our payroll needs. HIGHLY recommend them!

Pros

Customer service/support
Resolving issues/creating new reports or codes as needed
Understanding our needs

Cons

Make it easier to determine which report works best for our needs
Have the ability to create a custom report for specific instances
Other than that, they're perfect!

Likelihood to Recommend

SentricHR works well with unusual situations in payroll - they understood that our payroll is not just a basic hourly/salaried situation and were able to create codes and functions to work with our exact needs.

Jaye Schweitzer

Payroll & Benefits Administrator in Human Resources at Crown Point Enterprises, Inc. (51-200 employees)

Vetted Review

1 year of experience

Sentric makes life easier

Rating: 8 out of 10

Incentivized

May 3, 2018

Use Cases and Deployment Scope

We use Sentric Workforce across our entire organization. In HR, we use Sentric for payroll, recruiting, open enrollment, absences, performance reviews, training, and another record tracking. Our employees use Sentric to request time off, select and view their benefits, view their paycheck, apply for jobs and enter their general contact info.

Pros

Open Enrollment lets employees view and select the benefit they want for the following plan year. Sentric is easy to use and lets us in HR link their selection to their payroll records.
Sentric allows HR and the employee to view their paychecks. They can look at one, or many at a time.
When someone applies for a job via Sentric, their candidate records carry through to their employee record after we hire the person.

Cons

The Ad Hoc reporting capabilities are hard to navigate and get exactly what I need in my report.
This is hard to explain... When looking at applicants via their recruiter section, the site doesn't keep up with the applicant I'm trying to view. The bottom section lets me pick the applicant, while the top part displays that person's info. When I select a different applicant in the bottom, the top doesn't always change from the last candidate.
The row security is limited. So when a manager is given special access, it's typically either all or nothing.

Likelihood to Recommend

I would think Sentric is suited for all companies larger than 100 people. When we had less than 100, it wasn't worth the price. We could track 100 people in Spreadsheets.

Amanda White

Human Resource Coordinator in Human Resources at Equipment & Controls, Inc. (201-500 employees)

Vetted Review

6 years of experience

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