Features
Top Performing Features
Single sign-on capability
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
Category average: 8.3
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8
Integration with email client (e.g., Outlook or Gmail)
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
Category average: 7.8
Reporting
Software provides a broad range of standard and the ability to build custom reports.
Category average: 7.5
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
Integration with email client (e.g., Outlook or Gmail)
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
Category average: 7.8
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
Reporting
Software provides a broad range of standard and the ability to build custom reports.
Category average: 7.5
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
API for custom integration
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Category average: 7.6
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
Single sign-on capability
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
Category average: 8.3
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8