Signifyd Commerce Protection Platform

Score10 out of 10

6 Reviews and Ratings

Community insights

TrustRadius Insights for Signifyd Commerce Protection Platform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Users overwhelmingly appreciate the user-friendly interface of Signifyd, with multiple reviewers stating that it is simple, well-designed, and easy to use. The layout presents all the necessary information in an easy-to-read format, making tasks effortless and providing a pleasant user experience.

High Level of Protection Against Fraud: Many users highly value the level of protection provided by Signifyd against fraud. They specifically mention that they appreciate the ability to blacklist bad-acting customers and have Signifyd manage that for them, which helps them feel secure and protected. This feature has been praised by several reviewers.

Efficient Approval Process: Reviewers consistently mention how impressed they are with Signifyd's efficient approval process. They highlight the near-instantaneous decision-making, which eliminates the need for manual review and allows customer experience teams to focus on other tasks. Multiple users have expressed their satisfaction with this feature, mentioning that it provides peace of mind and saves them valuable time.

Reviews

2 Reviews

You won't regret adding Signifyd to your eCommerce toolset

Rating: 10 out of 10

Incentivized

November 10, 2021

Use Cases and Deployment Scope

We use Signifyd for all of our eCommerce purchases to protect ourselves from fraudulent orders. It is being used across our online stores and by multiple departments. It helps take the burden of worrying about whether or not an order is fraudulent and allows us to focus on customer service and delivery. It provides a level of comfort knowing we're protected.

Pros

Protects us against fraudulent purchases
Provides ease of mind that your online orders are legitimate
Gives you detailed information on every purchase if needed.

Cons

Tracking down an order can be a pain sometimes
larger orders are manually approved/declined so tend to take longer

Likelihood to Recommend

I think Signifyd is well suited for any eCommerce store that delivers physical goods to an address. You will be protected if they approve the order and it turns out to be fraud, and you can take comfort knowing you won't ship any orders that are declined. It is not well suited for companies selling digital goods or services as they won't protect anything that's not physically shipped.

Verified User

Director in Sales (1-10 employees)

Vetted Review

2 years of experience

Signifyd: Fraud protection so you can run your business

Rating: 10 out of 10

Incentivized

June 29, 2021

Use Cases and Deployment Scope

Signifyd does our fraud management for all our DTC business.

Pros

High approval rate.
Find the fraud.
Always responsive to escalations.

Cons

I am completely satisfied.

Likelihood to Recommend

Signifyd has done a remarkable job of approving nonfraud. We have a 99.7% approval rate. In the cases that are fraud, they give you the ammunition to justify the denial. For example, we had an order on a credit card from California. Signifyd found fraudulent charges. The credit card owner said all the correct things to our CSR and when they were denied threatened to light us up on social media. It was escalated to me. When we looked into this further we found they were making purchases and sending the product to Latin America. I responded they are welcome to use social media and I would respond with what we found. The incident ended with no social media posts.

Kevin Tucker

Director Of Customer Service Operations in Customer Service at Thule Group (1001-5000 employees)

Vetted Review

3 years of experience

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