SlapFive Customer Marketing Software Reviews & Insights

We use SlapFive Customer Marketing Software as as our Customer Reference Management platform. We also use their remote video capture & publication system to gather customer & employee insights to share both internally and externally. SlapFive Customer Marketing Software helps us stay organized in the recruitment of new customer advocates, and the request process by which anyone at our organization may request a customer's support on a variety of advocacy activities.

SlapFive Customer Marketing Software is great if you have a large customer base but only a small team to manage all the requests from sales, marketing, product, etc. I also love their approach/methodology to capture, tag and publish customer video content as short clips, which can be meta tagged by different qualities to mix-match how they're published and maximize their value for our organization. Their UI does need some improvement, as our customer's use cases are quite complex and so we rely on more than simple filters to determine whether or not they would be a good match for a particular request. The SlapFive Customer Marketing Software team is always listening to our requests for improvement however, and I anticipate this complaint won't be valid for much longer. :-)

SlapFive Customer Marketing Software is the Customer Voice Platform used at Acumatica to infuse customer voice into every go-to-market initiative across our business. It is a key asset in our strategy to be a customer-centric organization that LOVES the sound of our customer's voices! The reference reels are used as industry product proof points, for competitive intelligence, for campaign initiatives, customer references, webinar resources and post-webinar demand gen and follow-ups, blog, social media, product marketing construct, and asset build-out. The LIST goes on and on - we never tire of finding new and more granular and surgical ways to apply the voice of REAL users of Acumatica to what we do as the fastest-growing SaaS ERP on the market.

If you want to capture your customer's voice with ease and have a path to break the reels down into actionable insights for prospects that attach to their biggest questions, fears, and doubts, then this is what you are looking for. This is for those prospects that will not be "bothered" with marketing fluff or marketing speak. These are the types of buyers who want to drill into the heart of what they are trying to solve as a business and see and hear from personas and businesses which look like them.