Name: Smart Communications SmartCOMM
Rating: 8.8 (3 reviews)
Author: Smart Communications

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

School Management

Education

Business Intelligence (BI)

Calibration Management

Collaboration

Operational Analytics

Enterprise

Accounting

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

App Development

Application Performance Management (APM)

Cloud Storage

Data Center Backup

Database Performance Monitoring

Enterprise Backup

Fraud Detection

Graph Database

Identity Governance and Administration

Infrastructure Capacity Planning

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Message Oriented Middleware

Network Access Control (NAC)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Software-Defined WAN

Virtualization Management

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Blogging

Consumer Ratings & Reviews

Content Management

Content Marketing

Email Marketing

Location Intelligence

Marketing Automation

Marketing Resource Management

Screen and Video Capture

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Professional Services Automation

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Sales

Aviation

Camp Management

Chargeback Management

Equation Editors

Revenue Cycle Management (RCM)

Roofing

Simulation

Vertical-Specific

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change-h1-to-benefit-focused

A/A Calibration test

A/A Calibration test (trustradius)

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Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.

SMS.to is a bulk SMS marketing tool, available via an API that enables developers to add bulk SMS features to Viper, or Whatsapp, etc.

Inbound

Outbound SMS

Outbound Viber or WhatsApp

SMS.to

TrueDialog is a cloud-based mobile text messaging solution that supports instant, personalized communication between businesses and their customers, from the company of the same name in Austin, Texas.

Small Business

Business Pro

Custom Enterprise

Pay-as-you-Go

API Only

TrueDialog

Smart Communications SmartCOMM

Customer Communications Management Software optimizes inbound and outbound communications to create excellent customer experiences.

Customer Communication Management

Likelihood to Recommend

Smart Communications

IBM FileNet Content Manager

Axiom Sales Kinetics

Squaretalk

Smart Communications SmartCOMM 2022-08-25 17:46:11

Smart Communications SmartCOMM 2022-05-06 21:18:16

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Difficult to setup

Difficult to create

Home

Customer Communication Management Software

SmartCOMM

We are using the tool for template creation. We are using batch, on-demand and interactive features for generating the correspondence. We have discrete systems and we are migrating to a common enterprise platform using SmartCOMM.

Template
Data processing
Output delivery
SMS delivery
Ada compliance

Price
Licensing is bit complicated
Frequent upgrades

Migration ease
Latest features
Cloud readiness

OpenText Exstream, Axiom Sales Force Development, IBM FileNet Content Manager

I can have a great Conversations with Customers and the output document can be customized. Once everything is set up, end users will find it rather simple to utilize. The support staff is friendly and helpful.

Document Negotiation
Conversations with Customers
Configuring virtual appliances
Interactive communications to any channel

Difficult to setup the environment initially.
It can be difficult to create layouts.
I dislike having to access my salary and hours using a different app.

Interactive communication channel
Document Negotiation
Appliances management

Enhancing the customer experience through engagement.
Simplified the complexity of your/our critical business and customer communications.
Increase customer satisfaction with communications

SmartCOMM

Overview

What is SmartCOMM?