TrustRadius Insights for SnapComms are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Snapcomms is a versatile communication tool that has proven to be highly valuable in various use cases. Users and customers have praised the software for streamlining communication and improving message delivery to end-users, reducing reliance on email and word of mouth. It has become a preferred method for internal communication, ensuring messages are seen and attended to by the entire office. Snapcomms enables the creation of non-Azure AD groups and integration with Azure AD groups, eliminating the need for manual creation in both platforms. This feature has been particularly welcomed by users, as it saves time and ensures efficient and widespread communication. The software allows for quick and seamless notification to all employees during outages or other critical events, fostering a strong relationship between employers and employees.
Snapcomms is known for its effectiveness in addressing communication challenges in growing companies. Screensavers are utilized to reinforce previous training and updates, effectively addressing change management challenges. Additionally, urgent alerts and themed screensavers provide essential reminders to staff in various areas, improving communication and coordination within the company. The software has also proven invaluable for businesses serving the public, providing immediate on-screen updates to staff and enhancing customer service. Overall, Snapcomms significantly improves email read rates, reaches employees who may not check other communication platforms, and ensures timely information delivery across different projects and initiatives.
Users have found Snapcomms easy to use and fast to deploy, with excellent customer service resolving any issues promptly. It has become an integral part of organizations' overall communication capabilities, allowing for updates, quizzes, event RSVPs, and sharing videos, animations, and surveys. By cutting through traditional views on internal communications, Snapcomms generates positive conversations within businesses while emphasizing company culture without being invasive in employees' workflow. The software tackles the problem of users not reading communications quickly enough to avoid problems or IT incidents. With its ability to bypass email traffic and deliver messages directly to employees, Snapcomms ensures important messages are not lost and reaches mass messages to employees across multiple states. It provides standardized communications, offers a quick and efficient way to gather feedback from remote staff or users, and enables fast and efficient communication between headquarters and retail locations.
We use SnapComms to enable fast and efficient communications between our HQ and our retail estate. It is being used across multiple departments to send out urgent communications and also to keep team members informed of various company activities and events. It is very easy to target specific groups or users or even machines for accurate and simple communication. The template system means that you do not need to create your announcements, tickers, etc. each time; rather, you can simply select a past template and update the wording. This also means that the communications are standardized, which in turn means staff will know what it is about or what the urgency of that communication is. It is also a great way to quickly and efficiently get feedback from your remote staff or users via the questionnaire templates. Once responded to, you will have access to detailed statistics on the level of response and its content.
Pros
Clear and direct messaging
Groups and targets users
Small footprint on PCs
Cons
Auto update of the client silently
Better data capture for statistics
One-time licensing
Likelihood to Recommend
If you need to communicate urgent or timely messages to a specific group is users or computers, then SnapComms is ideal. It is perhaps not so useful to use it as a training delivery tool, but you can use it to send out newsletters or messages that contain a link to a training source.
VU
Verified User
Engineer in Information Technology (1001-5000 employees)