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Snow ITSM Enhancer

Score10 out of 10

9 Reviews and Ratings

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What is Snow ITSM Enhancer?

Snow's ITSM Enhancer can automatically build and maintain a CMDB, providing a single source of trusted asset information to support some of the most critical ITIL and service management processes. The vendor states that with this data, service desks can better focus on providing service.

Categories & Use Cases

Reviews

What users are saying about Snow ITSM Enhancer.
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Snow ITSM enhancer Review

Incentivized
Mukhtiyar AhmedView profile
Associate-IT in Information Technology at Eurofins IT Solutions India Pvt. Ltd (10,001+ employees employees)

Use Cases and Deployment Scope

We are using it to configure and maintain our CMDB, it is very helpful in providing a single point of asset information available in the market to support IT service management. It automatically suns with the CMDB and provides us with real-time data. It provides seamless connectivity and integration with different vendors such as service now.

Pros

  • Seemless integration with ITSM tools
  • Automatically mapping to cmdb
  • Providing correct and factual data about configuration Items

Cons

  • None as of now

Most Important Features

  • Mapping data to cmdb
  • Automatically real time updates
  • Seemless integration with our ITSM tool

Return on Investment

  • Positive outcome as we could capture the CI using our ITSM tool

Other Software Used

Microsoft Teams, McAfee Endpoint Security, Microsoft Endpoint Manager (Microsoft Intune + SCCM)

A noble tool that lets you create and maintain accurate and up to date CMDB that incorporates all IT software and hardware assets.

Incentivized
Lucas MichaelView profile
Project Manager in Product Management at XPO Logistics, Inc. (201-500 employees employees)

Use Cases and Deployment Scope

Snow ITSM Enhancer allows organizations to automatically create and retain the CMDB with accurate hardware and software information. With preferable data quality, one can ensure the product and service catalog is always up to date, improve help desk efficiency, and unlock useful insights into your IT landscape. strengthened software provision.

Pros

  • Get visibility of all hardware, software and applications
  • Let's you validate licensing and entitlement.
  • Capacity to augment work detailed usage statistics.

Cons

  • Normalize, augment and update data daily.
  • Ensures clean data .
  • Great in automation.

Most Important Features

  • Let's you ensure compliance calculation.
  • License availability.
  • Improved re-harvesting and provisioning processes.

Return on Investment

  • Improved data quality through normalization and augmentation.
  • Translates raw information into structured data effectively.
  • Helps to shorten provisioning times.

Alternatives Considered

Bitrix24

Other Software Used

Bitrix24