Sococo Reviews & Insights

Score10 out of 10

9 Reviews and Ratings

Community insights

TrustRadius Insights for Sococo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Highly effective solution for real-time communication and collaboration: Many users have found Sococo to be an extremely effective solution for real-time communication and collaboration. They appreciate the advanced features and affordable pricing, as well as the user-friendly conference calling software that allows for easy interpretation, excellent call quality, and real-time chat in virtual rooms.

Easy-to-use platform with quick face-to-face web calls: Users love how easy it is to use Sococo and the ability to quickly conduct face-to-face web calls. The platform enables seamless communication, making it effortless to connect with team members and efficiently conduct meetings.

Customizable virtual office layout: Users highly appreciate the customizable virtual office layout feature of Sococo. It creates a realistic office environment where they can visually see who is attending meetings. This not only simplifies company-wide gatherings but also helps teams stay connected effectively.

Sococo Reviews

5 Reviews

Costly, buggy, hard to cancel

Rating: 1 out of 10

February 14, 2022

Use Cases and Deployment Scope

Sococo is based around a decent concept but marred with technical issues and excessive running costs. The straw that breaks the camel's back is that the application requires a written notice of your intent to cancel a subscription at least 60 days prior to the end of your current subscription - and unethical and scammy practice. Good riddance, Sococo.

Pros

Video conferencing works
The concept is great

Cons

Unethical subscription cancellation
Poor value for the buck
Technical issues
UX issues

Likelihood to Recommend

We tried Sococo as means of gamifying a natively remote office. It does the job but the tool suffers from a lack of integrations. You will run out of free minutes very quickly and the additional charges are too high to make business sense.

Tom Roller

Production Director in Corporate at Vigilante.us (51-200 employees)

Vetted Review

1 year of experience

View profile

Great virtual office communication

Rating: 7 out of 10

Incentivized

November 26, 2019

Use Cases and Deployment Scope

Sococo was used across the whole organization of 30 members as a way of communicating with staff from a virtual office. Rather than using a phone line, we would communicate through Sococo. It also shows the availability of staff members and who is in the office.

We were required to sign into Sococo daily and update our status of availability (whether we're on lunch, in a meeting, or out of the office).
Sococo solves the issue of limited social connections in a virtual organization - we are still 'visible' to each other, and it was easy to arrange meetings or discuss things with quick 'office' drop-ins. I liked being able to know who was in the office if I had to handle a quick issue or even arrange a last-minute meeting. I also liked how I could see if a staff member was in a meeting with another. It brought visibility and accountability across the whole organization.

Pros

Visual layout - the virtual office visible was very helpful because it made the organization feel closer and as a whole, much more connected. Further, you can group departments in your layout, so it gave a good visual understanding of who was part of each 'department/team.'
Sound - the sound quality was good overall in meetings, and I liked the realistic sounds for opening and closing an office, etc. It allowed for a real office feel, and this is especially important since a lot of companies offer the option to work from home now - this removes the 'disconnect' that usually exists when working from home.
Communication options - it allowed for multiple ways to communicate and places to communicate - i.e., in the auditorium, lunchroom, conference room, or a smaller room. Very realistic and a variety in that sense.

Cons

Sound quality - the sound was not always great in some settings, and I think Sococo requires high-quality internet speed, which is a limitation for those who live in rural areas.
More sharing tools - there need to be more tools to share items. It's not easy to send a colleague something via Sococo. It is limited in that sense.
Room limitations - for bigger organizations, it would be hard to hold a meeting in one room due to room limitation capacities. The small virtual offices only hold four people, so if we wanted a bigger meeting, we had to 'book' the conference room in advance. This is limited compared to the limitless meetings you can book if you were using Microsoft Teams.

Likelihood to Recommend

Great for communication and work from home offices. It has a great visual layout, which removes the disconnect among the organization when working from home. It is less appropriate for bigger companies due to the official capacity limits for meetings. Sococo is an excellent way to check in with staff and be accountable to each other. However, if you are always working from home - this program may not be ideal due to the limitations mentioned earlier.
Sococo is good if each employee has access to very high-speed internet. High -speed internet is a limitation for those in rural areas.

Verified User

Administrator in Customer Service (11-50 employees)

Vetted Review

2 years of experience

Sococo - it's like being in the same room!

Rating: 9 out of 10

Incentivized

March 6, 2018

Use Cases and Deployment Scope

We used Sococo to facilitate a large software development project with teams spread across four countries. Using the virtual rooms that Sococo provides we found that we were able to collaborate with other engineers hundres of miles away as if we were in the same building. Throughout the day we used the text chat facility. If we wanted to exchange more than a few words the we could immediately switch to a voice conversation. We had daily scrum meetings with each team every morning and these worked better than physical meetings because we didn't have to wait for people to file into a physical room. The order for speaking was easy as Sococo shows participants clockwise in the order they join. Simply make the last one in start then go anticlockwise. As conference call software Sococo is much better than Skype for business. You don't need to search for a special client as it sorks on the Chrome browser, it works on Linux and, most importantly, you don't need to mess arywith pre-arranged meeting invites. Just invite people to a room and have an ad-hoc discussion whenever you want.

Pros

Conference calls. No need for formal invites, excellent call quality and reliability.
Virtual rooms - see who's talking with who.
Instant chat - can also use Slack as a backend.

Cons

It would be great if it supported other major browsers. Not everyone has Chrome installed.
The ongoing subscription cost is difficult to justify. This is the only reason we stopped using it.

Likelihood to Recommend

Well suited for large distributed teams. Hard to introduce where someone who should know better has mandated an inferior Microsoft product.

John Ball

Software Team Lead in Engineering at Dynniq UK and Ireland (201-500 employees)

Vetted Review

1 year of experience

View profile

Sococo

Rating: 9 out of 10

Incentivized

June 5, 2017

Use Cases and Deployment Scope

My team at work uses Sococo. We use as our 'virtual office space' when we're not all physically present in the building. The ability to have one own's virtual office allows us to easily hop into a 'call' with one another to discuss various projects. In addition, the presence of meeting rooms makes it easy to have larger team meetings. The screen sharing utility makes it easy to work through various bugs etc. that require some group effort to solve. My favorite part about Sococo is that it's easy to quickly hop between different calls within the virtual office.

Pros

Good voice codex. Voices come across clearly and I've never had problems struggling to understand another person due to static.
Easy screen sharing. The screen sharing is intuitive and easy to use. In addition, it's easy for multiple people to be sharing a screen at the same time, and viewers can easily hop between the different shared screens.
Has a mobile phone application version, web browser version , and stand alone client.

Cons

On rare occasions my co-workers have had problems where they open Sococo and it doesn't recognize when they're speaking. However, restarting the program usually fixes it.
Users can 'knock' on another's 'virtual' office to come in to talk. Essentially, the same as waiting for a person to pick up when calling on a landline. An option to auto-let anyone in who knocks would be useful.

Likelihood to Recommend

I think it's great for a team that does a lot of remote work that has to communicate a lot. It's easy to hop between calls/share screens, in a more smoother fashion than a traditional 'Skype' style of voice chat program. I've also found it to be smoother for hopping between shared screens than other options.

Verified User

Engineer in Engineering (10,001+ employees)

Vetted Review

2 years of experience

Sococo is so great!

Rating: 9 out of 10

Incentivized

March 27, 2017

Use Cases and Deployment Scope

Sococo is used heavily in the development department. The ops and general company departments tend to use Lync, but some of the more tech savvy people in the company use Sococo to keep team interactions simpler. My department uses it to perform standups and meetings with people when they are working remotely. Some teams are almost entirely remote or predominantly remote. It's primarily used for meetings.

Pros

The UI is more useful than you would expect floating heads in little rooms to be. Being able to get a visual of what's going on is very insightful.
Being able to move around between rooms is a breeze.
Screen sharing is very simple and an important activity to have streamlined.

Cons

Audio quality is often a challenge. People will cut in and out.
Video quality can be a challenge sometimes when someone is sharing their screen or camera.
Moving between Sococo "Areas" can be a little bit challenging for new users not used to Sococo.

Likelihood to Recommend

Sococo is great for small to medium heavily remote teams that want to perform meetings or just be in a situation where meeting is just a few clicks away instead of some sort of complex call system. It's also great if you want people to just drop in and out as you can perform a 30-second call without all the awkward setup you might have with Lync or WebEx.

Verified User

Engineer in Engineering (10,001+ employees)

Vetted Review

1 year of experience

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Great virtual office communication

Rating: 7 out of 10

Incentivized

November 26, 2019

Use Cases and Deployment Scope

Pros

Visual layout - the virtual office visible was very helpful because it made the organization feel closer and as a whole, much more connected. Further, you can group departments in your layout, so it gave a good visual understanding of who was part of each 'department/team.'
Sound - the sound quality was good overall in meetings, and I liked the realistic sounds for opening and closing an office, etc. It allowed for a real office feel, and this is especially important since a lot of companies offer the option to work from home now - this removes the 'disconnect' that usually exists when working from home.
Communication options - it allowed for multiple ways to communicate and places to communicate - i.e., in the auditorium, lunchroom, conference room, or a smaller room. Very realistic and a variety in that sense.

Cons

Sound quality - the sound was not always great in some settings, and I think Sococo requires high-quality internet speed, which is a limitation for those who live in rural areas.
More sharing tools - there need to be more tools to share items. It's not easy to send a colleague something via Sococo. It is limited in that sense.
Room limitations - for bigger organizations, it would be hard to hold a meeting in one room due to room limitation capacities. The small virtual offices only hold four people, so if we wanted a bigger meeting, we had to 'book' the conference room in advance. This is limited compared to the limitless meetings you can book if you were using Microsoft Teams.

Likelihood to Recommend

Verified User

Administrator in Customer Service (11-50 employees)

Vetted Review

2 years of experience