Softdial Contact Center

Softdial Contact Center (SCC) is a highly adaptable cloud contact center platform that allows businesses to quickly and easily deploy public, private or hybrid cloud solutions. Its modular design means users can run the entire suite or replace components via powerful APIs. SCC efficiently manages communication across all media types such as voice, chat, email and more, automatically distributing sessions between agents, queues and campaigns using the Automatic Session Distributor feature for maximum efficiency.