SolarWinds Dameware Remote Everywhere (DRE)

Score6.2 out of 10

42 Reviews and Ratings

What is SolarWinds Dameware Remote Everywhere (DRE)?

SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly.

Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end-user feedback.

Categories & Use Cases

Remote Desktop

Media

Screenshot of Session information details

1 / 7

Screenshot of Fast remote control

File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.6
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 7.3
Initiate remote control from mobile
Mobile application for remote controlling computers from mobile device (iOS, Android)
Category average: 7.6

Session record
Ability to record session for training purposes.
Category average: 6.8
Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Category average: 9.4
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 6.6

Verified User

Director in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

We use it as our primary remote support tool. It's integrated with our ticketing system and allows for quick connections. We use it regularly to solve end user problems or assist with authorization of installs.

Pros

Remote control is solid, rarely loses connection
Allows for control of the desktop prior to login
Allows for scripts to be executed in the background without disturbing users
Allows for batch rollout of scripts across multiple machines
Allows us to see the end users' desktop - as opposed to RDP

Cons

The client is a little bulky. Would appreciate something that uses less resources.
Enterprise rollout is not optimized. We ended up having to install manually in most cases.
Client is often not active after initial install - often takes a reboot before it's available.

Return on Investment

Costs are lower than many remote tools out there.
Licensing is by tech instead of by machine.
Remote support has saved us quite a bit over local desktop visits

Usability

Alternatives Considered

TeamViewer, GoToMyPC and LogMeIn Central by GoTo

Other Software Used

SolarWinds Service Desk (SSD), Microsoft Office 2016 (discontinued), Remote Desktop Manager

Brent Carteaux

Infrastructure Engineer in Information Technology at Rieke (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Dameware Remote Everywhere to connect to remote users in our network, or while they work away from the office. During this process, sometimes we need to transfer files to the remote systems.

Pros

remote assistance
internet based remote assistance
file transfer within the aplication
chat messaging with the user

Cons

remote installation without admin credentials - then allow admin to perform full install once connected
AD Deployment of application
grouping of computers for staff that are enabled as a user

Return on Investment

seamless installation of MSI or EXE
No Codes to enter when installing agent
Agent automatically connects to cloud dashboard
our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard

Alternatives Considered

TeamViewer, AnyDesk and ManageEngine Desktop Central

Other Software Used

Lansweeper, ManageEngine Desktop Central, BeyondTrust Privileged Remote Access

Billy Votta

IT Manager in Information Technology at Linemaster (51-200 employees employees)

Pros

The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
The methods of deployment are nice and easily managed through GPO.
The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.

Cons

When the end user doesn't have admin rights (most don't on work PCs or within VDI) and they click to run the downloaded exe given to them from the helpdesk ticket, the exe isn't smart enough to realize there's already an agent installed (which DOES allow admin rights) so what ends up happening is the technician becomes hampered and unable to even see the screen when admin rights are requested forcing us to adopt an ever changing password tempadmin user that we give to the end users (but even then we can't see what they're seeing and our session goes into an infinite loop). DRE is supposed to request and even give credentials for admin access but it simply doesn't work in practice when within a VDI environment.
I'd like the ability for all technicians to be logged in even if we don't have the licenses, we pay for concurrent sessions not users, it shouldn't require us to leave the application totally logged off, that's silly.
Given the robustness of the integration with the Samanage helpdesk (saves session history so we know there was a technician who helped that ticket, etc) we really wish it was smart enough in the inventory integration to know what agents already exist and are operating and allow us to give a link to leverage that user's agent on the known inventory item, like if there was a dropdown in Samange for known inventory PCs associated with that user and based on the user's ticket see which have the agent installed allowing our technicians to simply click to connect to that rather than putting our user through downloading and running an exe.
An interface showing all known inventory items akin to how TeamViewer does it with their address book would alleviate some unknowns and allow for better management of unattended remote access needs rather than us hunting for it and/or resorting to other means of access not DRE (like vCenter spying on a session which messes up users with multiple monitors, RDP which takes over user sessions with our own, or VNC which doesn't work through the internet).

Return on Investment

Oh it's more than paid for itself! Without it we would be stuck without any decent alternative supporting our users working from home or connecting with their crazy devices!
With the discounts we won and the advice of the sales team we ended up walking away with only needing 1 concurrent user session for our fleet of 5 IT staff supporting our 125 users in the wild (mostly in CT but one in CA and one in Germany). This saved us over $1,000/year in expected costs!
While hard to put a number on, the idea of driving to users' houses (when we had to blitz and support remote work a few months back) was likely going to cost us TONS of money in compensating my IT staff for gas mileage! Instead that money was able to be saved and put towards end users acquiring better home setup equipment like 2nd monitors and printers to help support their job away from the office. The potential loss of business had we not been able to do this and forced to shut down would be impossible to calculate as our impact to our customers would be so devastating who knows if we'd survive that at all!

Alternatives Considered

TeamViewer, Microsoft Teams, AnyDesk, Chrome Remote Desktop, VNC Connect and Remote Desktop Services

Other Software Used

TeamViewer, VMware vCenter Server, Remote Desktop Services, VNC Connect

Sara Fair

Information Technology Manager in Information Technology at Williams Construction (11-50 employees employees)

Pros

Easy installation for the users.
Easy to use from a support role.

Cons

Nothing. I'm very happy with SolarWinds Dameware Remote Everywhere (DRE).

Return on Investment

It's been a very positive impact.

Tyler Gibb

IT Administrator in Information Technology at Data Cabling Communications LTD. (11-50 employees employees)

Pros

Quick Response Time - Don't have to drive to customer sites as frequently for small issues.
Easy to use and install.
Rich Features - Command Line behind the scenes, FTP Uploads, etc.

Cons

We have found it can be intensive memory usage on systems.
Not a huge fan of the End-User connections using Google Chrome Extensions, a little complex for some users.

Return on Investment

Drives down costs on fuel for vehicle use.
Drives up billable time able to work on multiple issues at once for billable.

Alternatives Considered

SolarWinds Remote Monitoring & Management (RMM), AnyDesk and TeamViewer

Other Software Used

SolarWinds Remote Monitoring & Management (RMM), SolarWinds Backup

SolarWinds Dameware Remote Everywhere (DRE)

What is SolarWinds Dameware Remote Everywhere (DRE)?

Categories & Use Cases

Media

Key Features

Top Performing Features

File transfer

Instant message

Initiate remote control from mobile

Areas for Improvement

Session record

Screen sharing

Annotations

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Pros

Cons

Return on Investment

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used