Important tool for converged networks.
Use Cases and Deployment Scope
We need to make the quality-of-service parameters we set on our networking equipment are indeed being realized so that the voice communications which are vital to the business sound crystal clear. Before we implemented this module from Solarwinds, we were often "flying blind" when our employees or customers complained of poor voice quality. Now we can head off problems before they get worse and shorten the duration of ones we don't catch beforehand.
Pros
- Display expected quality-of-service versus actual results in real-time.
- Help us dig into issues quickly and thoroughly.
- Provides an early warning when thresholds are close to being exceeded.
Cons
- It could integrate easier with our ITSM and alerting system - ServiceNow.
- The user interface is a little different than other Solarwinds modules.
- For this specific functionality the price seems a little high.
Most Important Features
- Easy visibility into our network's impact on unified communications system.
- Integrated with the other Solarwinds modules we use.
- Monthly reporting on achievement of service levels.
Return on Investment
- Unified communications issues are expensive to us, so this helps minimize issues.
- Cost of this module versus issues prevented is close to break even.
- Harder to quantify is it helps us shorten the duration of issues.
Other Software Used
SolarWinds Hybrid Cloud Observability, SolarWinds Network Device Monitor, SolarWinds Network Topology Mapper
